Need Help: Unresolved Payout Delay After Domain Sale

[lanj]

I've been a loyal user of NameSilo for years, but I'm now frustrated with my experience. I recently sold a domain and have been waiting over a week for the payout. After I withdrew the funds via PayPal, I didn’t receive anything after several hours. When I contacted support at [email protected], they informed me that my request was with their Finance Team and that I would receive a response in a couple of hours.

I waited another day and chatted with support again, only to be told to wait a bit longer. Now, I've emailed them again with no response, over a week since my initial request.

How long should I expect to wait? They don't inform me of the status. The buyer even sent a receipt of purchase, so I’m perplexed as to why NameSilo is holding up my payout.

I'm starting to rethink using NameSilo in the future and may transfer my domains elsewhere because of this slow service.

 

[silentg]

They're active on X, tag them there and see if they would respond.

and contact
NameSilo CEO: https://www.linkedin.com/in/kristapsronka/

@namesilo

 

[lanj]

Thanks for the suggestion! I’ll tag them on X and see if they respond.

 

[alcy]

namesilo is like number 20 on price site

Terrible ui and not good support

try sav
spaceship
porkbun

the rest.. avoid

 

[namesilo]

I've been a loyal user of NameSilo for years, but I'm now frustrated with my experience. I recently sold a domain and have been waiting over a week for the payout. After I withdrew the funds via PayPal, I didn’t receive anything after several hours. When I contacted support at [email protected], they informed me that my request was with their Finance Team and that I would receive a response in a couple of hours.

I waited another day and chatted with support again, only to be told to wait a bit longer. Now, I've emailed them again with no response, over a week since my initial request.

How long should I expect to wait? They don't inform me of the status. The buyer even sent a receipt of purchase, so I’m perplexed as to why NameSilo is holding up my payout.

I'm starting to rethink using NameSilo in the future and may transfer my domains elsewhere because of this slow service.

Apologies for our delayed response on this case. It appears that the payment from the buyer was flagged as suspicious and was placed on hold while we verify that the purchase is legitimate. We've escalated the matter internally to our accounting team to double check so you should hear back shortly.

 

[lanj]

This issue is now resolved. Thank you, @namesilo, for your prompt response!

 

[alcy]

This issue is now resolved. Thank you, @namesilo, for your prompt response!

that was not prompt

nor was it resolved without public outcry

bad namesilo