Namesilo deactivated my account with all my domains. The problem is I never receive their emails and they knew about this issue since 2019 but they never tried to fix it.
26.05.2023 I paid Namesilo for 3 domain name transfer from another registrar, but they never were able to send me an email to continue the transfer, and live chat support denied helping me.
I don't get emails from them, so, I opened a PayPal dispute (one week later) where I clearly stated the reason for the dispute hoping Namesilo will read and solve the problem, but they just refunded me 3 minutes after the dispute was created. They even didn't try to solve the problem or respond in PayPal chat.
They deserved the dispute, but even with a dispute they could just respond to me via PayPal chat and offered to help with the transfer. But they preferred to refund and then in revenge deactivate my account with all my 70+ domains.
Now they deactivated my account with all my domains and want me to "cancel the dispute" which was already closed after they choose to refund instead to respond my complaint and try to solve the issue.
I don't understand what they want from me now - tell PayPal I am a scammer who opened a dispute for fun? What a shame of the registrar!
I am (was) their client since 2015.
PS: Finally, they told, "Your case has been assigned to our Accounts Team, they will check this case and the details provided". I have no idea what they are going to investigate, but my account is deactivated right now and I have no access to my domains and even have no idea if I still have them....
I remind the dispute was not related to a new registration.
I paid for 3 domains I had on GoDaddy and wanted to transfer them to Namesilo.
But Namesilo was unable to add them to my account.
I paid for the service I never got.
Namesilo could respond to me on PayPal and offer to help, in this case the dispute would be closed.
26.05.2023 I paid Namesilo for 3 domain name transfer from another registrar, but they never were able to send me an email to continue the transfer, and live chat support denied helping me.
I don't get emails from them, so, I opened a PayPal dispute (one week later) where I clearly stated the reason for the dispute hoping Namesilo will read and solve the problem, but they just refunded me 3 minutes after the dispute was created. They even didn't try to solve the problem or respond in PayPal chat.
Please note the dispute resulted in your NameSilo account being locked which will be removed once the dispute is closed.
They deserved the dispute, but even with a dispute they could just respond to me via PayPal chat and offered to help with the transfer. But they preferred to refund and then in revenge deactivate my account with all my 70+ domains.
Now they deactivated my account with all my domains and want me to "cancel the dispute" which was already closed after they choose to refund instead to respond my complaint and try to solve the issue.
I don't understand what they want from me now - tell PayPal I am a scammer who opened a dispute for fun? What a shame of the registrar!
I am (was) their client since 2015.
PS: Finally, they told, "Your case has been assigned to our Accounts Team, they will check this case and the details provided". I have no idea what they are going to investigate, but my account is deactivated right now and I have no access to my domains and even have no idea if I still have them....
I remind the dispute was not related to a new registration.
I paid for 3 domains I had on GoDaddy and wanted to transfer them to Namesilo.
But Namesilo was unable to add them to my account.
I paid for the service I never got.
Namesilo could respond to me on PayPal and offer to help, in this case the dispute would be closed.
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