Since NameJet first started, I can't remember ever having a problem. But now, things are just a bit ridiculous. I won a domain auction. It was a pre-release public auction. I paid Namejet for the domain. Over a month later.... nothing. After multiple emails I just get the same old generic message: "We are currently working with the seller to have the domain name transferred to our company. Once the domain name has been transferred we will then be able to transfer the domain name into your name. We will immediately notify you on the next step once the domain name has been transferred to our company." There was a time where NameJet has great customer service and they'd tell you what's going on. Since winning the auction, I've seen the domain expire and renew with the same private whois details. Has anyone else noticed their customer service going out the window? When I look around, all the old Namejet and even Web.com people are gone or moved on from the company. Does anyone know anybody senior at the organisation now? Quite sad that the domain name industry is crumbling like this.