NameSilo

NameJet - What's Going On Over There?

Located in Domain Marketplace Reviews, started by simon johnson, Jun 29, 2021

Replies:
5
Views:
455

  1. simon johnson

    simon johnson Established Member ★★★★★★★★★★

    Posts:
    70
    Likes Received:
    11
    Since NameJet first started, I can't remember ever having a problem. But now, things are just a bit ridiculous.
    • I won a domain auction. It was a pre-release public auction.
    • I paid Namejet for the domain.
    • Over a month later.... nothing.
    • After multiple emails I just get the same old generic message:
    "We are currently working with the seller to have the domain name transferred to our company.

    Once the domain name has been transferred we will then be able to transfer the domain name into your name. We will immediately notify you on the next step once the domain name has been transferred to our company."

    There was a time where NameJet has great customer service and they'd tell you what's going on.

    Since winning the auction, I've seen the domain expire and renew with the same private whois details. Has anyone else noticed their customer service going out the window? When I look around, all the old Namejet and even Web.com people are gone or moved on from the company. Does anyone know anybody senior at the organisation now?

    Quite sad that the domain name industry is crumbling like this.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Samer

    Samer Top Contributor VIP

    Posts:
    10,866
    Likes Received:
    21,115
    NameJet’s been subpar, some horror stories, and looks mediocre support.

    But they did get high sales now and then…

    I was never a fan of NameJet and i hope get phase out dissolve, into better Snapnames. Have seen less problems with Snap, only one (Have to use Net Sol, proem for another day)

    Owner is (Web..) & verification’s cumbersome. Curious, if they will reply.that’d be telling there. Any NJ fans here? think @Riz M. had the highest sale, i saw there.. now that’s PRO.. lol!
     
    Last edited: Jun 29, 2021
  3. barman

    barman Top Contributor VIP

    Posts:
    984
    Likes Received:
    1,476
    It's a necessary evil. The whole web.com organization is.

    I've had this happen a couple of times with public auction wins. The seller just doesn't transfer the name for some reason. After a couple of months I just asked for my money back and got it.
     
  4. simon johnson

    simon johnson Established Member ★★★★★★★★★★

    Posts:
    70
    Likes Received:
    11
    Since posting this I've had an email that wasn't a "copy and paste", saying they're working on it. What I'm concerned about is that a) NameJet used to have exclusivity on the domains they held for auction and b) they used to be in a position to transfer them to the new owner. Now that appears to have gone out the window.

    I'm now told to wait 90 days (after paying for it). Just ridiculous. Nobody runs a business like that !
     
  5. noneisnone

    noneisnone 444 VIP Gold Account

    Posts:
    2,620
    Likes Received:
    2,073
    @simon johnson as long as dropcatching is controlled by 3 players we will have to play by their rules it is a monopoly

    new companies can never compete against the firepower of a thousand registrys
     
    Last edited: Jul 5, 2021
  6. BrandVenue

    BrandVenue BrandVenue.com

    Posts:
    306
    Likes Received:
    1,405
    I won a pre release domain 4 months ago but they didn't deliver it yet. Sent multiple email to their support but all I got was " we are looking the issue". It's been 4 months. After that I stopped using namejet and started using SnapNames. Namejet surely lost their track.
     

    Attached Files:

Want to reply or ask your own question?

It only takes a minute to sign up – and it's free!
Topics / Tags:
biix
  1. NamePros uses cookies and similar technologies. By using this site, you are agreeing to our privacy policy, terms, and use of cookies.
    Dismiss Notice
Loading...