NameCheap.com

[NameVisual]

I own over 100 domain names at Namecheap,com and last year I issued a few charge backs that I tried to resolve with customer support. They are trying to charge me $200 per charge back and they attempted to hijack all my domain names.

I got them to unlock all my domain names that they tried to steal and they told me I couldn't use any of their services until I paid their ransom demand.

I thought it was resolved after I told them I was not paying their ransom and that charging for a charge back is very unethical.

In the last week, I starting receiving more threatening emails informing me to not use their service and after my domains expire, I would have to transfer them out. They didn't like my response to their threat so they are now saying I have to transfer all domain names out by tomorrow or they will once again hijack them from me.

What is everyone's thoughts on this?

Do I need to hire a domain name attorney?

Thank you.

 

[Name Trader]

I don't remember if I did or not, maybe I did. My mistake. I know when they put all the charges on my credit card that I contacted them, asked for a refund amd tried to resolve the charges.

Another mistake by you? They seem to be adding up. It's way too late after you see those charges on your credit card. Again Domaining 101. You should have been proactive to remove those whoisguard renewals after you saw them on their payment reminders. This is basically the crux of the problem for you. As I see it. Everything after that flows from here.

 

[NameVisual]

Another mistake by you? They seem to be adding up. It's way too late after you see those charges on your credit card. Again Domaining 101. You should have been proactive to remove those whoisguard renewals after you saw them on their payment reminders. This is basically the crux of the problem for you. As I see it. Everything after that flows from here.

Mistakes, yes of course I make mistakes. A registrar confiscating all my domain names after trying to resolve it because I wouldn't pay them their ransom demand, that's brutal.

So hey, a while back I bought some new windows for my place and I had a few separate orders. Well, one of the windows doesn't keep the cold air out and the window company won't give me a refund so I submitted a chargeback so I can purchase a new window. Wouldn't you know it, I came home one day and every single window in my home was gone, completely confiscated. They left a note on my door stating that they took back all my windows because of a chargeback for a single window. I guess I'm screwed because the terms somewhere in all the paperwork states in small fine print says that I agreed to this if I submit a chargeback.
Oh well, I will just have no windows and do nothing about it since it is in their TOS. My fault and mistake. So yeah, I will just let them keep all my windows so they can resell them and I won't do anything about it since their TOS is as good as a real law.

 

[Name Trader]

So now Namecheap has locked the domains that I unlocked and were in the process of transferring. The time frame they gave me to transfer out is now useless and it was a lie.

You have initiated transfers for all your the domains you want to transfer? Have you had confirmations from the receiving registrar(s) that those transfers are cancelled? I would have thought NameCheap would have allowed the transfers in process, to complete. IMHO. But I'm not NameCheap. And that may be why they extended the date another 3 days or however many extra they gave you on their final, final notice.

Considering most transfers take 5-7 days. You might have an argument that they never gave you enough time to complete these transfers you have initiated. But not for any you haven't initiated yet.

 

[NameVisual]

You have initiated transfers for all your the domains you want to transfer? Have you had confirmations from the receiving registrar(s) that those transfers are cancelled? I would have thought NameCheap would have allowed the transfers in process, to complete. IMHO. But I'm not NameCheap. And that may be why they extended the date another 3 days or however many extra they gave you on their final, final notice.

Considering most transfers take 5-7 days. You might have an argument that they never gave you enough time to complete these transfers you have initiated. But not for any you haven't initiated yet.

A couple of them that said the transfer is in progress for the status now says the domains are locked and to contact the registrar. Also there are a few that are less than 60 days old and when I told them about it they said to come back after the 60 days and they will transfer them. Another lie.

 

[NameVisual]

You have initiated transfers for all your the domains you want to transfer? Have you had confirmations from the receiving registrar(s) that those transfers are cancelled? I would have thought NameCheap would have allowed the transfers in process, to complete. IMHO. But I'm not NameCheap. And that may be why they extended the date another 3 days or however many extra they gave you on their final, final notice.

Considering most transfers take 5-7 days. You might have an argument that they never gave you enough time to complete these transfers you have initiated. But not for any you haven't initiated yet.

Oh I forgot, there are a few domains that they never emailed the code for some reason. I requested them numerous times but for some reason I didn't receive them. One is for a domains thats worth $5,000.

 

[alcy]

Oh I forgot, there are a few domains that they never emailed the code for some reason. I requested them numerous times but for some reason I didn't receive them. One is for a domains thats worth $5,000.

I hope you don't say its worth 5k cause estibot told you so

 

[NameVisual]

I hope you don't say its worth 5k cause estibot told you so

Haha no not Estibot. I don't even use that tool anymore.

 

[Name Trader]

A couple of them that said the transfer is in progress for the status now says the domains are locked and to contact the registrar. Also there are a few that are less than 60 days old and when I told them about it they said to come back after the 60 days and they will transfer them. Another lie.

OK. For those transfers in progress which they have cancelled, you should take that up with their legal department. Something like, Hey, I was in the process of complying with your request to transfer my domains, but you locked the domains, again, before the transfer was complete? For x, y, z domains. You are aware that it's normal to take 5-7 days to complete these transfers? (or whatever number of days the TLD or receiving registrar says). Choose the figure most favorable to you. And quote the nGTLD/exotic ccTLD or Registrar to NameCheap.

You should also quote to their legal department what they said to you about those domains those domains which are not yet 60 days old. And try to get their confirmation, that they will honor what you have been told for domains a, b, c.

But except for those above, where we will see. Any domains for which you have not initiated transfers already. Are going to be kept by NameCheap.

 

[NameVisual]

I hope you don't say its worth 5k cause estibot told you so

Out of curiosity I just appraised it at Estibot and they say $1,100.

 

[Name Trader]

Haha no not Estibot. I don't even use that tool anymore.

You seem to be a noob domainer by your own admittance, but an expert at valuing domains. Incredible!

 

[NameVisual]

Feb 20


Namecheap Concierge Team
Feb 20 (1 day ago)

Thank you for getting back to us.

According to ICANN's 'Policy on Transfer of Registrations Between Registrars' domains cannot be transferred within 60-days period after registration or previous transfer indeed. There is nothing to worry about as it is the common rule applied to the majority of domains.

However, it should not prevent the Auth code from being delivered to you.

You may get back to us after March 13, 2018 in order to obtain an up-to-date Auth code for your domain.

Should you have any queries in the meantime, please do not hesitate to get back to us.

------------------
Best regards,
Julia Litvinova
Namecheap Concierge Representative

Ticket Details
Ticket ID: ZJR-607-77000
Department: Domains -- Transfers
Type: Issue
Status: Awaiting Client Response
Priority: High

Helpdesk: https://support.namecheap.com/index.php?

Feb 21

Risk Management Team <[email protected]>
4:26 AM (13 hours ago)

We have to inform you that we will not be able to assist you in chats/tickets. Please note that any further communication must go through Namecheap Legal Department at [email protected].

This ticket and all the duplicate ones are being closed.

Thank you for understanding.

----------------
Kind regards,
Oksana Mo.
CFC Shift Leader
Risk Management Department
Namecheap, Inc.

Ticket Details
Ticket ID: ZJR-607-77000
Department: Risk Management
Type: Issue
Status: Closed
Priority: High

 

[NameVisual]

You seem to be a noob domainer by your own admittance, but an expert at valuing domains. Incredible!

I don't know why you're assuming that I appraised it, someone else did. Thanks.

 

[Name Trader]

I don't know why you're assuming that I appraised it, someone else did. Thanks.

Almost every appraisal is virtually useless, until you actually sell a domain. The 2 you quoted earlier in this thread are very poor examples. Proving my point. Those 2 domains will never be sold in your lifetime for those valuations. EVER. If the rest of your domains values are based upon the same sources. I think you have a grossly overvalued portfolio on your hands.

 

[alcy]

I don't know why you're assuming that I appraised it, someone else did. Thanks.

unless its liquid domains with some floor values etc... a domain is only worth 5k if you have an offer on the table from buyer.. that says 5k on it.. and is waiting for you to click the accept button..

they don't say domain is worth whatveer a buyer will pay for it for nothing

 

[Name Trader]

Hence my recommendation you open a fresh dialogue with their legal department. But I am assuming they will be more difficult to deal with, rather their Concierge Team. So be prepared. And be provably accurate.

Feb 20


Namecheap Concierge Team
Feb 20 (1 day ago)

Thank you for getting back to us.

According to ICANN's 'Policy on Transfer of Registrations Between Registrars' domains cannot be transferred within 60-days period after registration or previous transfer indeed. There is nothing to worry about as it is the common rule applied to the majority of domains.

However, it should not prevent the Auth code from being delivered to you.

You may get back to us after March 13, 2018 in order to obtain an up-to-date Auth code for your domain.

Should you have any queries in the meantime, please do not hesitate to get back to us.

------------------
Best regards,
Julia Litvinova
Namecheap Concierge Representative

Ticket Details
Ticket ID: ZJR-607-77000
Department: Domains -- Transfers
Type: Issue
Status: Awaiting Client Response
Priority: High

Helpdesk: https://support.namecheap.com/index.php?

Feb 21

Risk Management Team <[email protected]>
4:26 AM (13 hours ago)

We have to inform you that we will not be able to assist you in chats/tickets. Please note that any further communication must go through Namecheap Legal Department at [email protected].

This ticket and all the duplicate ones are being closed.

Thank you for understanding.

----------------
Kind regards,
Oksana Mo.
CFC Shift Leader
Risk Management Department
Namecheap, Inc.

Ticket Details
Ticket ID: ZJR-607-77000
Department: Risk Management
Type: Issue
Status: Closed
Priority: High

 

[Bob Hawkes]

I am not sure that I have much to say beyond what a number of NP members have said. I have used Namecheap, not exclusively but for many more domains than the other three registrars. I have found their terms, including the length that privacy is included, very clear. I have had occasion to deal with customer relations there a few times and have found them responsive and courteous. I hope that you are able to resolve the situation with them. I feel in general when dealing with businesses being courteous and flexible goes a long way. BTW I totally agree with their policy of only responding through official channels, and not getting involved here. I would like to congratulate the NP members who took a lot of time to comment in length and offer suggestions here. Shows what a great community this is, and how generous so many are with their time and expertise.

 

[alcy]

I am not sure that I have much to say beyond what a number of NP members have said. I have used Namecheap, not exclusively but for many more domains than the other three registrars. I have found their terms, including the length that privacy is included, very clear. I have had occasion to deal with customer relations there a few times and have found them responsive and courteous. I hope that you are able to resolve the situation with them. I feel in general when dealing with businesses being courteous and flexible goes a long way. BTW I totally agree with their policy of only responding through official channels, and not getting involved here. I would like to congratulate the NP members who took a lot of time to comment in length and offer suggestions here. Shows what a great community this is, and how generous so many are with their time and expertise.

my 2 cents on namecheap:
crappy prices, unfriendly slowish interface, best support in the industry.

for me, that is not enough to use them a lot. but I do like their 2$ info promos

I'm always amused by the nasty comments about things like ebay, paypal, or namecheap or anything else.. cause its always the few bad stories that make the front pages... and no one talks about the millions upon millions of absolutely flawless and smooth transactions that people do thanks to those companies.. like paypal for example.. with its 200+ million accounts... cause when things go well.. well.. then there just isn't a whole lot to talk about is there

 

[Name Trader]

So hey, a while back I bought some new windows for my place and I had a few separate orders. Well, one of the windows doesn't keep the cold air out and the window company won't give me a refund so I submitted a chargeback so I can purchase a new window. Wouldn't you know it, I came home one day and every single window in my home was gone, completely confiscated. They left a note on my door stating that they took back all my windows because of a chargeback for a single window. I guess I'm screwed because the terms somewhere in all the paperwork states in small fine print says that I agreed to this if I submit a chargeback.
Oh well, I will just have no windows and do nothing about it since it is in their TOS. My fault and mistake. So yeah, I will just let them keep all my windows so they can resell them and I won't do anything about it since their TOS is as good as a real law.

All I can say is it's been a very cold winter for most of the US, this year. I feel sorry for you. Perhaps it's freezin' your butt off which has caused some of the friction with NameCheap

 

[NameVisual]

Almost every appraisal is virtually useless, until you actually sell a domain. The 2 you quoted earlier in this thread are very poor examples. Proving my point. Those 2 domains will never be sold in your lifetime for those valuations. EVER. If the rest of your domains values are based upon the same sources. I think you have a grossly overvalued portfolio on your hands.

Well thanks again for your kind words and great conversation.

 

[NameVisual]

All I can say is it's been a very cold winter for most of the US, this year. I feel sorry for you. Perhaps it's freezin' your butt off which has caused some of the friction with NameCheap

Yes, perhaps you're right. One funny thing is when I asked some people in my neighborhood about what they think about all my windows being confiscated because I didn't pay the window company a ransom, they said I deserved it. Yeah, and they said I give the whole neighborhood a bad name, a bad reputation and condemned me for submitting a chargeback towards a company.