Internetbs not responding to abuse@internetbs

[n0d]

I have a domain with internetbs which was put on hold for ending up on a blacklist. I sent them an email on what i should do and they said to get it off the blacklist. I tried to do that but i needed to change the nameservers so that i can access my abuse@mydomain email address (it was currently using a seperate dns server at the time it was put on hold)

I told them if they could change the nameservers for me so that i can use my abuse email to contact the blacklist owner (they require this) and ever since then (i sent them that email a month ago) they have gone dark on me.

The domain ended up getting off the blacklist so i sent them another email (this was about three weeks ago) and they have not replied.

I tried their live chat and asked if they could forward a message for me and they said they would. This was about two weeks ago.

I tried once more their live chat and asked the same thing as well as told them that no one was responding to my email that was sent to their abuse dept. I told them if they could make this a high priority and they agreed.

That was a week ago and I still have not heard back from them.

Any ideas what I should do now?

 

[Bram C.]

Go here : https://www.facebook.com/internetbs.net/
Do your story there and they should help you real fast. Social media reputation matters for a lot of companies.

 

[n0d]

Thanks I sent them a message first and hopefully they will respond before i post it on Facebook and Twitter.

 

[n0d]

Problem Solved!

 

[YourBestTrader]

SHOCKINGLY BAD REGISTRAR, LET THIS SERVE AS A WARNING

As many of you know... I've been a domainer for around 12 years now. I've used pretty much every registrar at some point, and have done over 5,000 domain transfers in that time.

And I've NEVER had such a bad experience as I have now had with InternetBS.

InternetBS many years ago was an excellent registrar, offering low pricing and a decent domain management console.

HORRIBLE NEW EXPERIENCES:
1. I discovered that they are no longer the low cost provider... a TLD priced at $45 renewal elsewhere, which used to be around the same with InternetBS, was silently increased to over $100 this year.

2. I tried to transfer out 4 of my domains to 3 different registrars... InternetBS said for days that they saw no attempts to transfer. Very unlikely given that I've done thousands of transfers and this was three well known registrars who know what they are doing.

3. After significantly complaining on live chat several days in a row, they finally released 3 of my 4 domains.

4. Now comes the crazy part

• The fourth domain was bouncing at the new registrar due to an incorrect auth code. Even though I got the auth code directly from their back end.
• I tried changing the auth code on the back end.... and trying again. And again... and again. I even used simple text for the auth code to make sure there were no issues. It still didn't work.
• I started to get nervous because the domain was starting to get close to expiry and the "support" wasn't being at all helpful in fixing their technical glitch.
• Eventually the domain expired and support told me that I had to pay $26.33 if I wanted to transfer the domain out.

They are currently holding my domain hostage, even though I started the transfer prior to the domain expiring and it was THEIR faulty system and bad technical support that caused the domain to expire.

They have refused to allow the domain to transfer, or to cover the cost of reinstatement.

Additionally their chat support is non-helpful, and they have frequently "escalated" to their mysterious "Level2" support team. - The biggest problem with that... is that you never hear back from them unless you kick up a fuss... and even then it takes several days to get an unhelpful uncaring response.

TRUST ME FOLKS, IF YOU CARE ABOUT YOUR DOMAINS.... GET AWAY FROM INTERNETBS AS QUICK AS YOU CAN

ps: Did I mention that I've spent over $10,000 with them over the years and they still didn't care enough to help sort out this situation. Unacceptable.