Moniker Account Suspended

[Albert]

Anyone have problem with their moniker account?

My account got suspended 48 hours already at least. Can anyone help me? I had emailed them 3 times.

Their first reply is this
I've been informed that your Moniker account was flagged due to the
possibility[/B ]of fraudulent credit card activity. OR The account has not been assigned a sales representative.

Due to this issue, your Moniker account has been temporarily frozen.

Possibility??!! sales representative? I know no one in moniker who should i assign? and I also don't know about this rule. Is it a must?

---------------
To reverse/correct this, please send me an email from the address attached
to the account. It is important that this be done as soon as possible to
release the hold on your Moniker account.
---------------

I emailed them twice but hear no reply from them.

I posted in Namepros because through Namepros I know about Moniker. One of my domain sales fail because of the frozen. It is a high $xxx sales. Once unlock I think I will move my domains to MyDomain.

 

[dnb8]

I see that you are from MALAYSIA so calling them will be expensive for you, but maybe find some cheap voip and try to call them ?

 

[Albert]

Tried to call the other day but no pick up maybe I will call later again

 

[stscac]

Being from Malaysia could be the reason. What method did you use to fund the account/buy domains? Was it a credit card from Malaysia or somewhere else?

-Steve

 

[Albert]

Yes I am using credit card for funding as paypal has extra charges. I am going to call again...

 

[dhscott]

On my first purchase at Moniker, I had the exact same thing. I replied and my account was immediately unsuspended.

Are you actually replying using the same address you are using at Moniker? (Not trying to patronise you, but it happens occasionally :red: )

 

[Albert]

dhscott Thanks for the tips. Trying my another email hehehe

 

[Albert]

No reply. No attend calls. Is there a representative here or anyone know the email of owner?

 

[AzN]

No reply. No attend calls. Is there a representative here or anyone know the email of owner?

Email monte[at]corp.moniker.com

 

[Albert]

Finally solved. Thanks monte.

 

[goodkarmaco]

Monte is never too busy to sovle a problem. That great news for you. Good luck with your sale.