Is anyone else pulling out of Moniker?

[Auraka]

So I'm not as big of a domain owner as I use to be, I use to have over 300 domains at Moniker and have sold many of those or let some expire. I feel that this is good business for Moniker as I have gotten them at least 20-30 new customers paying their full asking price.

Lately their site keeps loading slow or having issues as it is no longer hosted at RackSpace. Now all of their nameservers for dns hosting are all in the same location (it use to be distributed like enom). Their support is slow and doesn't seem to be very helpful. My account rep is a ghost and hasn't contacted me like I was promised.

Needless to say I have started pulling the last 55 domains I have with them over to other accounts at namecheap/dynadot.

Can anyone else recommend a registrar that actually cares about their customers?

 

[DonaldLyons]

Yes - Moniker is continuing to grow

Moniker.com is in fact continuing to grow. We are in the process of hiring more customer support personnel as well as improving the systems and techniques to ensure client satisfaction. Yet we maintain our differences:

• Our security is the highest in the industry. We have never lost a domain name. We also have MaxLock available, in which you have to answer self designed questions to have access a domain.

• We provide easy and quick registration domains with a 500 quantity batch look up across 160 top TLD’s and IDN’s we have available.

• Our superior domain on-line tools let you change up to 5,000 domains at one time, such as DNS, contact information, privacy and so on. Our system is the fastest of any registrar.

• We provide and support an API interface so you can customize your work and applications to better meet your domain goals.

• We provide domain appraisals that are recognized by the IRS and used for basing loans by financial institutions.

• Standard support questions are answered with a phone call or using our Moniker Support Center Ticket System that tracks each inquiry and normally resolved within 24 hours.

• For larger accounts you have your own Sr. Account Executive to help you reach your domain objectives and to maximize all the resources we offer.

• Our low cost Domain Escrow service takes responsibility for the domain, which is held in escrow, as well as the funds for a truly safe transaction. We have never lost a domain.

• We will, on your behalf, with a full staff of personnel, represent you in the sale or the purchase of a domain - We also represent our sister company, SnapNames for the sale of domains which is selling about 1,000 domains per day.

We do appreciate your loyalty and business over the years. We are also here to address any specific issues to ensure your satisfaction.

Don Lyons – Senior Account Executive – [email protected] - 800.688.6311 X 3535

Victor Pitts – Vice President Sales & Client Services – [email protected] - 800.688.6311 X 3532

 

[Work In Progress]

Don,

This info is a nice sales pitch. To be clear, my beef isn't with you. I have never dealt with you. As a matter of fact, if I had you as my Sr Account Executive, I might have been treated very differently. I don't know. My beef is the bolded bullet points below as well as severe lack of communication in the organization.

Point in question: on 2 separate occasions, I was told by Monte that Victor Pitts would be getting in touch with me regarding my issues. This last response from Monte came on JULY 15, 2008. It's now October 15. Have yet to hear from Victor on either date.

Bottom line is, you guys have some mighty poor communication issues, OR, you simply don't need my business. You have proven multiple times that you (Moniker, not you personally), are NOT there

to address any specific issues to ensure your satisfaction

You can speak for yourself, but your points are not valid for the company you represent.

I worked for years as a commissioned sales rep, and I did quite well by simply following up with my customers, answering questions and keeping them informed on both good and bad issues. I NEVER ignored my customers, no matter how small they were.

I'm about as low maintenance as can be. But I'm not entirely NO maintenance. Simply put, the experience I've had with MY Moniker rep has been abysmal. Moniker needs to recognize what the word Rep stands for. A representative of the company.

Do I sound upset? You bet. More frustrated than anything as I really LIKED Moniker. I LIKED their interface. I LIKED their pricing. I LIKED their security. I LIKED their auctions.

Too bad they continue to ignore me.

Moniker.com is in fact continuing to grow. We are in the process of hiring more customer support personnel as well as improving the systems and techniques to ensure client satisfaction. Yet we maintain our differences:

• Our security is the highest in the industry. We have never lost a domain name. We also have MaxLock available, in which you have to answer self designed questions to have access a domain.

• We provide easy and quick registration domains with a 500 quantity batch look up across 160 top TLD’s and IDN’s we have available.

• Our superior domain on-line tools let you change up to 5,000 domains at one time, such as DNS, contact information, privacy and so on. Our system is the fastest of any registrar.

• We provide and support an API interface so you can customize your work and applications to better meet your domain goals.

• We provide domain appraisals that are recognized by the IRS and used for basing loans by financial institutions.

• Standard support questions are answered with a phone call or using our Moniker Support Center Ticket System that tracks each inquiry and normally resolved within 24 hours.

• For larger accounts you have your own Sr. Account Executive to help you reach your domain objectives and to maximize all the resources we offer.

• Our low cost Domain Escrow service takes responsibility for the domain, which is held in escrow, as well as the funds for a truly safe transaction. We have never lost a domain.

• We will, on your behalf, with a full staff of personnel, represent you in the sale or the purchase of a domain - We also represent our sister company, SnapNames for the sale of domains which is selling about 1,000 domains per day.

We do appreciate your loyalty and business over the years. We are also here to address any specific issues to ensure your satisfaction.

Don Lyons – Senior Account Executive – [email protected] - 800.688.6311 X 3535

Victor Pitts – Vice President Sales & Client Services – [email protected] - 800.688.6311 X 3532

 

[HBK216]

I will continue to support Moniker as I feel they are the safest registrar by far & if I could I would keep all of my names there. Unfortunately with Go Daddy & their hostage tactics along with everyone & their mother selling names having them there, I'm forced to continue dealing with them.

I am not high maintenance & don't need someone to hold in regards to customer service. The few times I did need something taken care of, I called & it qot squared away immediately. I don't have time to waste with e-mails if a phone call can take care of it much faster. I also like the account rep system & Don has been a great rep to me. Just my personal opinion.

 

[labrocca]

Yeah nice to see Moniker reply here. I think the biggest problem is simply customer support and communication. The tools, pricing, and security imho are some of the best. If you have a problem though...you feel a disconnect from support when trying to reach you. It's a weakness I hope Moniker does improve. As you can see from this thread there are some credibility problems arising around this issue.

I have about 500+ domains in Moniker and feel secure there. However I have also experienced poor comm with whoever my support person is. If I send them an email...never sure I will get a response and if I do it's weeks later.

 

[ripley]

I have to say, I've noticed some deterioration in my communications between myself and my official rep (it's Don, sorry to say, not meaning to call anybody on the carpet here specifically). He used to be pretty responsive, not so much now. I think I've had two emails just go unanswered in the past couple months.

However, when I had an issue with their phone customer service about a week ago, I wrote Monte Cahn himself and he answered my email promptly and took care of the problem.

Moniker will continue to be my preferred registrar, even if their account reps aren't very responsive. It's irritating, but what I care about most -- ease of interface and the safety of my investments -- is taken care of there.

ripley.

 

[labrocca]

but what I care about most -- ease of interface and the safety of my investments -- is taken care of there.

Agreed. No sense in having great customer support if they allow your domains to get stolen or send you legal bills everytime someone decides to bother them with a letter. Or worse...they give up your domain rights because of a spam report, illegal legal notice, or some BS report about your whois being incorrect.

Does that ring a bell for anyone? It should because that's Godaddy.

I will take poor customer service and solid security of my domains any day of the week.

 

[blaknite]

I will take poor customer service and solid security of my domains any day of the week.

Indeed, I was a bit dissapointed that my domain cost with moniker went up a bit recently, but other than economy related grief they're A OK in my book. I don't need a lot of hand holding when it comes to managing my domains, but I DO need to know the tens of thousands of dollars I have invested in them is safe.

The more I pay for a domain the faster it gets trasferred to moniker... Unless their pricing gets really out of line with the other registrars, it will stay that way.

 

[AzN]

I'm a fan of Fabulous.com. Great prices and the best RPC for ppc.

Been a big fan of Moniker since I started, but recently, I tried Fabulous and I've never looked back. I love their price and easy to use control panel.

 

[-NC-]

Is anyone else pulling out of Moniker?

Nope, the grief I get from them is less than the grief from other places ( except dynadot )

...Now all of their nameservers for dns hosting are all in the same location (it use to be distributed like enom)....
....Needless to say I have started pulling the last 55 domains I have with them over to other accounts at namecheap/dynadot.

AFAIK, dynadot's DNS servers are all at the same location too, I raised this with them months ago.

For me:
Expensive domains -> Moniker
Everything else -> DynaDot

 

[zero_haze_au]

I have some ethical questions about name.com and their reliability.

I'm quite surprised no one has mentioned name.com here.

I hope i'm not in for some nasty surprise from name.com like i got from yahoo!

Most of my domains are now with Name.com - there pricing is always cheap and IMO their interface is the easiest they also provide FREE whois privacy.

Other than name.com i have domains with

* Dynadot
* Mad Dog Domains
* Go Daddy
* Intaserve.com.au
* CrazyDomains.com.au
* Moniker
* MyDomain

The main reason i use name.com over godaddy and mad dog domains is that GoDaddy are incredibly annoying when registering a domain name to make us go through like 101 deals/upgrades before we get to the checkout page.

The only bad times i have ever had was with Yahoo (terrible!) and EstDOmains.

 

[SlimPickins]

I actually just started consolidating my scattered domains with Moniker! So far, so good! sp

 

[DomainTalker]

A plug for Moniker domain security (and Monte Cahn, personally) - and a (small) frustration...


First, the plug (this happened during the past 10 days, or so)...


Lately I bought a name via a dropped domain auction. It was a valuable name. The name was paid for, and transferred to me. Okay.

Then, Monte Cahn emailed me, and explained that the name had been registered at Moniker, it had been renewed properly in time by the owner, but, had been dropped by mistake as a result of a software glitch at the Registry level....And, 'could we work something out to return the name to its rightful owner?'

Bottom line - We worked something out....I returned the name (I felt it was the right thing to do), but I was NOT left financially out of pocket, as a result.


Now, this was outstanding customer service, imo. Here was Monte personally walking a huge extra mile to protect the interests of a customer of Moniker's - and, personally, negotiating for the return of a name for that customer.

How many CEO's would personally do that for a customer over a name lodged at a registrar? I'm not surprised Moniker can claim they 'have never lost a name'.

THAT'S Customer service...!!


Now, the (small) frustration...

Why does Moniker charge for forwarding a domain? Godaddy offers this free.


Bottom line....I don't need much hand-holding to manage my domains....Moniker security for my domains seems to be fantastic. And, that's my main concern.

They get a lot of my business.

.

 

[Pred]

Now, the (small) frustration...

Why does Moniker charge for forwarding a domain? Godaddy offers this free.


Bottom line....I don't need much hand-holding to manage my domains....Moniker security for my domains seems to be fantastic. And, that's my main concern.

They get a lot of my business.

.

i like monte too, he is a great guy and moniker a good firm,
to get free forwarding contact your account rtep and say you are a dnf memeber or namepros and they will set it up free for you

the problem you will have is getting hold of a rep, they are useless.
i emailed mine chris about 5 times over past few months i can only think they sacked him, either that or he is just plain ignorant as he dont get back. i pm'ed don lyons weeks and weeks ago at dnf, he doesnt get back either.
your best hope for anyone having probs or need something doing is contact monte direct or send a support request, they will back to you but will tell a rep to get in touch, who then wont. for me the achilles heel for moniker is their reps, they're hopeless. i exclude the support staff who i consider great

 

[Seabass]

How come they are not sending out renewal notices anymore like they used to?

I have a great domain that is expiring in two days at Moniker and I have not heard a peep from them in a few monthis like I historically always used to. They used to always send out the weekly report on expiring domains.

Curious they are not now. Makes you wonder if they want your domains to expire so they auction/keep them.

Bad policy to start those emails and then abruptly stop.

 

[NameClerk]

How come they are not sending out renewal notices anymore like they used to?

I still get mine about once a month.

 

[cache]

after my names were transferred, they still kept sending me reminder of renewals.

 

[kev]

Yeah Moniker's support seems to have gone down hill lately. Considering the amount of money Ive spent with them over the years, I expect better :td:

 

[daj]

I wish I didn't just register 3 names with them for the first time.
I should of checked on the forums first, but I liked their prices...
too bad they don't include anything, not even URL Forwarding....lame!

Their interface sucks, and is not intuitive at all, compared to dynadot, which is the best I've seen. Does Monte even still own a part of Moniker? Why has he allowed it to go to hell? I also read by searching google how oversee.net is linked to spam/domain squatting/etc. Makes me a bit worried about my parked pages with them.

I noticed an information.com pop up on their parked pages which is annoying. Do I even have the option of turning that off?

 

[equity78]

FABULOUS by FAR, IMO no one else even close, Mike Robertson is the best person in the registrar world IMO.

 

[owntype]

I still use Moniker for speeding up the escrow process.