iPowerWeb Woes...

[verbster]

A quick heads-up...

One of iPowerWeb's severs has been "down" for over 12 hours now. Apparently, it's just one or two servers having issues, not all of them. Unfortunately, it just happens to be the one with my main site and e-mail.

When I called about it last night, tech support was fairly rude, saying something like, "We know all about it and it will be fixed when it's fixed...You should be on a dedicated server, so you don't have problems like this."

This morning, tech support was more civil, but told me they had no idea when it would be back up...and that they didn't think I would receive any e-mails sent to my main address since the server went off line. And, once again, they said I should consider a dedicated server (at a price 10 -20 times higher than I now pay).

For the most part, even though iPowerWeb's domain management is terrible, their webhosting has been good. Too bad about this, though, as it impacts me quite a bit...losing all inbound e-mail and no ETA for being online is tough.

 

[vslevin]

Their terrible so called "support" is the reason I stopped buying web hosting from them a couple years ago. I still have a few domains with them, but I'll never register a new one with them again.

Good luck with getting your website back up, I suggest that when you do you make a backup of everything and run away from them as fast as you can.

 

[verbster]

It's now been 46 hours since I've been without my primary and catch-all e-mail through iPowerWeb. It's a very helpless feeling to e-mail and call tech support, my account rep and an executive officer and not get replies or be told to be patient...almost two full days now. I've never seen anything like this.

By the way, if you've never read the legal fine print for using a hosting service, what you're agreeing to by clicking the Accept button, I advise you to do so. If yours is like iPowerWeb's, they accept no responsibility for anything and deny any rights to recourse beyond the refund of fees paid.