ionos 1and1 just keeps on being bad

[alcy]

man they just dont stop at being bad...

transfered some names under promo...then boom out of blue I get renewal invoice for one of them..get this..while it still has 1yr til expiry ..

there goes 1hr on fine to fix it... of course the rep insisted it's ok...no error..she told me word for word with her baby crying in filipinian in background..
"sir when u transfer dn to new registrar prev expiry is reset..its like brand new reg"

yea.
no comment..

then boom if that's not enuf...tried to transfr out a 5day expired name..which I done many times.. cause they got this 10day grace
... but I forgot to unlock it b4 it expired.. so I email..and the guy says..its icann policy to lock all expired names on day minusone and force renewal b4 transfr out.

poor poor ionos.. how low can one sink

 

[kite26]

I use them almost 12 years already.
And did mid X,XXX transfers/regs there.

Stay with another registrars definitely.
The less domainers use 1and1 - the longer their promos are active.

Never used them. But continuously I read complaints from their customers. And yes, I don't want complexity and issues while doing business.

 

[Jurgen Wolf]

Never used them. But continuously I read complaints from their customers. And yes, I don't want complexity and issues while doing business.

So continue to read...
Why to post such statements without any experience???

1and1 and Sedo are 2 daughters of the same parents.

 

[karmaco]

Stop using unreliable registrars.

 

[kite26]

So continue to read...
Why to post such statements without any experience???

1and1 and Sedo are 2 daughters of the same parents.

I edited my comment. But still I hesitate to use them because of the tons of negative reviews. Not only here, everywhere.

 

[Jurgen Wolf]

1and1 is not for everyone, it is for experienced domainers only.

+ 1and1 a few years ago and current 1and1 are 2 different stories.
During last few years I had the only 1 improperly billed domain there.

 

[kite26]

Well, support is crucial factor for me. Porkbun and Dynadot give me that. Even GoDaddy. I don't have a reason to change. And keep in mind that time is also money.

 

[falez]

I edited my comment. But still I hesitate to use them because of the tons of negative reviews. Not only here, everywhere.

I have used them once ages ago. Wanted to use them again recently because of cheap prices, but I do not want the hassle either. Almost impossible to get a rep on the phone because I am outside the USA, so I chose to stay away. IONOS is probably decent for US citizens and if they had an international toll free number...

 

[Jurgen Wolf]

Well, support is crucial factor for me. Porkbun and Dynadot give me that. Even GoDaddy. I don't have a reason to change. And keep in mind that time is also money.

They have a Dedicated support.
They reply to my emails within minutes/hours even on weekends.
+ they offer callback.

Don't change anything. Stay where you are.
Just don't post anything without long experience.
And that's all.

 

[CraigD]

I have used them once ages ago. Wanted to use them again recently because of cheap prices, but I do not want the hassle either. Almost impossible to get a rep on the phone because I am outside the USA, so I chose to stay away. IONOS is probably decent for US citizens and if they had an international toll free number...

I'm outside the USA also.

If you search around a bit, there is a support chat feature on the site. I think I had to actually log out to use it (?) This was a few months ago, so it may have changed in the mean time.

I found that the support staff were very friendly and helpful.

 

[Jurgen Wolf]

They have a Dedicated support.
They reply to my emails within minutes/hours even on weekends.
+ they offer callback.

Activate it and use...

p.s. I represent Ukraine.

 

[falez]

I'm outside the USA also.

If you search around a bit, there is a support chat feature on the site. I think I had to actually log out to use it (?) This was a few months ago, so it may have changed in the mean time.

I found that the support staff were very friendly and helpful.

i know you can call them online via free VOIP services, which is what i did, but such services are very unrealiable and limited to a handful of minutes at a time :/

 

[Jurgen Wolf]

i know you can call them online via free VOIP services, which is what i did, but such services are very unrealiable and limited to a handful of minutes at a time :/

Schedule callback in your control panel!

 

[alcy]

not all registrars do it but ionos pays foreigners at home to take calls.

I find them less than knowledge...and basically talk to some Filipino girl with baby crying in background each time I call.

luckily it's not often.. but... maybe 5 times in my 5 years there I had to..because they.charged extra.money on bill... u need to carefully keep track of yer Bills.

last time it happened it was 40usd extra... and they denied it on fone.. took me 1h to.explain..

they basically charged me to renew a .co which had 3 years til expiry..and auto renew off.

not to.mention even after charging it didnt get renewed per se.. but that's beside the point. which is that u do.not auto renew domains that expire in years.

it's clear this registear is not 1st choice for domainers.. let's all be honest the moment their prices on some tld..co..info..are gone..they will have 70percent less clients... or at least domains

for now.anyway we look at it.. 1$ co transfers are unbeatable and basically unheard of

also they should go easier on deadlines for.exp.names..to renew and trnasfer out..now it's way below avg.

so that's my 5yr 5cent on ionos 1and1

 

[Jurgen Wolf]

Regular support, Dedicated support, Callback, LiveChat, Billing team.
If not enough - there is also Solutions department: email to solutions.

 

[Jurgen Wolf]

they basically charged me to renew a .co which had 3 years til expiry..and auto renew off.

In the past they didn't consider WHOIS dates at all.
They bill for duration your domains reside under their management, regardless of WHOIS. Yearly in other words.
How it is nowadays - I can't say, such cases don't happen with me.

 

[alcy]

In the past they didn't consider WHOIS dates at all.
They bill for duration your domains reside under their management, regardless of WHOIS. Yearly in other words.
How it is nowadays - I can't say, such cases don't happen with me.

well apparently the bug is still there.. luckily it didnt happen for all my domains.

no registrar has the right to renew domain that is not expiring soon. it's not called renewal then. and probably against icann rules.

either way it's clearly a bug.. even after the charge my domain was not extended anyway.

 

[Jurgen Wolf]

Ask their Billing team.
I never play with domains, where many years ahead already.

 

[alcy]

Ask their Billing team.
I never play with domains, where many years ahead already.

what do u mean?

 

[alcy]

seriously guys if u go with ionos.. keep good track of your Bill's.. I had too many overcharges.

 

[Jurgen Wolf]

what do u mean?

I mean, that I never transfer to 1and1 such domains (where renewal is not needed, where already 1 or more years ahead).