NameSilo

ionos 1and1 just keeps on being bad

Located in Domain Registrar Reviews, started by alcy, Mar 20, 2021

Replies:
50
Views:
2,462

  1. kite26

    kite26 Fearless Bird VIP

    Posts:
    6,079
    Likes Received:
    5,734
    Well, support is crucial factor for me. Porkbun and Dynadot give me that. Even GoDaddy. I don't have a reason to change. And keep in mind that time is also money.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. falez

    falez Established Member

    Posts:
    311
    Likes Received:
    225
    I have used them once ages ago. Wanted to use them again recently because of cheap prices, but I do not want the hassle either. Almost impossible to get a rep on the phone because I am outside the USA, so I chose to stay away. IONOS is probably decent for US citizens and if they had an international toll free number...
     
    Last edited: Jul 24, 2021
  3. Jurgen Wolf

    Jurgen Wolf Top Contributor VIP ★★★★★★★★★★

    Posts:
    11,803
    Likes Received:
    10,585
    They have a Dedicated support.
    They reply to my emails within minutes/hours even on weekends.
    + they offer callback.

    Don't change anything. Stay where you are.
    Just don't post anything without long experience.
    And that's all.
     
    Last edited: Jul 24, 2021
  4. CraigD

    CraigD Top Contributor VIP

    Posts:
    4,717
    Likes Received:
    11,005
    I'm outside the USA also.

    If you search around a bit, there is a support chat feature on the site. I think I had to actually log out to use it (?) This was a few months ago, so it may have changed in the mean time.

    I found that the support staff were very friendly and helpful.
     
  5. Jurgen Wolf

    Jurgen Wolf Top Contributor VIP ★★★★★★★★★★

    Posts:
    11,803
    Likes Received:
    10,585
    Activate it and use...

    2021-07-24-131212_220x126_scrot.png

    p.s. I represent Ukraine.
     
    Last edited: Jul 24, 2021
  6. falez

    falez Established Member

    Posts:
    311
    Likes Received:
    225
    i know you can call them online via free VOIP services, which is what i did, but such services are very unrealiable and limited to a handful of minutes at a time :/
     
  7. Jurgen Wolf

    Jurgen Wolf Top Contributor VIP ★★★★★★★★★★

    Posts:
    11,803
    Likes Received:
    10,585
    Schedule callback in your control panel!
     
  8. alcy

    alcy Top Contributor VIP

    Posts:
    19,887
    Likes Received:
    34,442
    not all registrars do it but ionos pays foreigners at home to take calls.

    I find them less than knowledge...and basically talk to some Filipino girl with baby crying in background each time I call.

    luckily it's not often.. but... maybe 5 times in my 5 years there I had to..because they.charged extra.money on bill... u need to carefully keep track of yer Bills.

    last time it happened it was 40usd extra... and they denied it on fone.. took me 1h to.explain..

    they basically charged me to renew a .co which had 3 years til expiry..and auto renew off.

    not to.mention even after charging it didnt get renewed per se.. but that's beside the point. which is that u do.not auto renew domains that expire in years.

    it's clear this registear is not 1st choice for domainers.. let's all be honest the moment their prices on some tld..co..info..are gone..they will have 70percent less clients... or at least domains

    for now.anyway we look at it.. 1$ co transfers are unbeatable and basically unheard of

    also they should go easier on deadlines for.exp.names..to renew and trnasfer out..now it's way below avg.

    so that's my 5yr 5cent on ionos 1and1
     
    Last edited: Jul 24, 2021
  9. Jurgen Wolf

    Jurgen Wolf Top Contributor VIP ★★★★★★★★★★

    Posts:
    11,803
    Likes Received:
    10,585
    Regular support, Dedicated support, Callback, LiveChat, Billing team.
    If not enough - there is also Solutions department: email to solutions.
     
    Last edited: Jul 24, 2021
  10. Jurgen Wolf

    Jurgen Wolf Top Contributor VIP ★★★★★★★★★★

    Posts:
    11,803
    Likes Received:
    10,585
    In the past they didn't consider WHOIS dates at all.
    They bill for duration your domains reside under their management, regardless of WHOIS. Yearly in other words.
    How it is nowadays - I can't say, such cases don't happen with me.
     
  11. alcy

    alcy Top Contributor VIP

    Posts:
    19,887
    Likes Received:
    34,442
    well apparently the bug is still there.. luckily it didnt happen for all my domains.

    no registrar has the right to renew domain that is not expiring soon. it's not called renewal then. and probably against icann rules.

    either way it's clearly a bug.. even after the charge my domain was not extended anyway.
     
  12. Jurgen Wolf

    Jurgen Wolf Top Contributor VIP ★★★★★★★★★★

    Posts:
    11,803
    Likes Received:
    10,585
    Ask their Billing team.
    I never play with domains, where many years ahead already.
     
    Last edited: Jul 24, 2021
  13. alcy

    alcy Top Contributor VIP

    Posts:
    19,887
    Likes Received:
    34,442
    what do u mean?
     
  14. alcy

    alcy Top Contributor VIP

    Posts:
    19,887
    Likes Received:
    34,442
    seriously guys if u go with ionos.. keep good track of your Bill's.. I had too many overcharges.
     
  15. Jurgen Wolf

    Jurgen Wolf Top Contributor VIP ★★★★★★★★★★

    Posts:
    11,803
    Likes Received:
    10,585
    I mean, that I never transfer to 1and1 such domains (where renewal is not needed, where already 1 or more years ahead).
     
    Last edited: Jul 24, 2021
  16. Jurgen Wolf

    Jurgen Wolf Top Contributor VIP ★★★★★★★★★★

    Posts:
    11,803
    Likes Received:
    10,585
    I had up to 20 in the past.
    And 1 for last few years.
    Per mid X,XXX domains volume.
    All wrong invoices were fixed by their Billing team.
     
    Last edited: Jul 24, 2021
  17. alcy

    alcy Top Contributor VIP

    Posts:
    19,887
    Likes Received:
    34,442
    trust me they will never fix em.unless u spot error.and tell em

    and to spot error..u need to check..

    that's what I meant
     
  18. Jurgen Wolf

    Jurgen Wolf Top Contributor VIP ★★★★★★★★★★

    Posts:
    11,803
    Likes Received:
    10,585
    I check everything in my life.

    Regarding their automatic billing - I already answered.
    If any quests or issues - email to billing or solutions.
    For me it works almost perfectly.
     
  19. kite26

    kite26 Fearless Bird VIP

    Posts:
    6,079
    Likes Received:
    5,734
    That's good. I hope not to have issues at future.
     
  20. alcy

    alcy Top Contributor VIP

    Posts:
    19,887
    Likes Received:
    34,442
    alright.. takes a while especially on stupid fone... but I just finished transferring 60 .co

    which basically is all remaining co i had across other registrars.. minus the 15 or so prem I own.. so yeah..everything working good.. go do it.guys..u will never in yer entire life get better co trnasfer deal anywhere. guaranteed.

    cause better than 1usd is free... and nothing free.in this world..except punch to the face hahaha
     
  21. falez

    falez Established Member

    Posts:
    311
    Likes Received:
    225
    how much did you pay for transferring all 60?
     
  22. CraigD

    CraigD Top Contributor VIP

    Posts:
    4,717
    Likes Received:
    11,005
    Congrats

    You just saved over a thousand on renewals.

    Would be great if you could rephrase the headline on this post.
     
    Last edited: Jul 25, 2021
  23. alcy

    alcy Top Contributor VIP

    Posts:
    19,887
    Likes Received:
    34,442
    hahaha..well no.. the thread is still about what first post says...and I cant delete that.

    what's happening is were all being offtopic with promo talks..

    but its ok cause it's my thread ;p
     
  24. CraigD

    CraigD Top Contributor VIP

    Posts:
    4,717
    Likes Received:
    11,005
    It would have been $1 per domain at the current promo, so $60.
    Most other registrars charge about $20 and up for renewal or transfer of this extension.
     
    Last edited: Jul 25, 2021
  25. falez

    falez Established Member

    Posts:
    311
    Likes Received:
    225
    thanks for the info!

    ~20 -- i know cuz i recently spent a couple hundred dollars transferring shortly after having my own difficulties with ionos :( fucking expensive renewals.
     

Want to reply or ask your own question?

It only takes a minute to sign up – and it's free!
Topics / Tags:
biix
  1. NamePros uses cookies and similar technologies. By using this site, you are agreeing to our privacy policy, terms, and use of cookies.
    Dismiss Notice
Loading...