And as much as I like RegisterFly, I must admit ExpireFish is junk. They need to either get a new drop service, or quit offering it, because all it's doing is making them look bad. You have better chances catching a domain by hand, than with ExpireFish. I think anybody here that's used their service will agree.
THe whole thing is junk. I presume the only reason why you got your prblem resolved is because you oposted it publicly on a very popular domain name forum.
I would consider taking my business elsewhere if I were you. You may not be so lucky next time.
Glad you got it resolved, but I think something to take away from this is that taking a more measured approach next time something goes wrong might be a better course of action
Just my .02
-Allan