Hosting or Internet connection problem?

[cuongdm]

Hi,
I had a reseller hosting to run several sites.
But these days, sometimes i can't open them even I still can use FTP to upload files... My hosting provider said the issue was caused by the Internet connection but other sites (yahoo, goole, wht,...) can be opened smoothly... so I wonder what is happening...
Is there any tools/ways to let us know exactly where is the problem once we can't reach a website?
all replies are highly appriciated.
Thanx,

 

[abdulmueid]

go to: siteuptime.com and use their free uptime checker when your site isn't opening. I doubt it's an internet connection problem. Maybe your webhost is overkilling the server.

 

[jmweb]

Given the fact that you can FTP to your site but can not connect to it via port 80, it sounds like your host is lying to you or does not know they are down. Either way I would certainly let them know that you can do 1 but not the other.

 

[abdulmueid]

There are two possible reasons why you can't login.
1. Maybe the Apache has crashed/overloaded that's why port 80 is down but you can still login via FTP because ftpd is still up and running.
2. The nameserver is not functioning well. If you have the IP address of the server then try opening the page using the IP address.

Can you log into the cPanel? Because it runs off different ports (208*).

 

[Senad]

Try a tracert to the address or a pinging he address.

start-->run

type in cmd and then hit enter.

On the comand prompt type:

ping domain.com

tracert domain.com

AND ping the ip itself:

ping ip

tracert ip


If you can do this but can't view the site, the host is lying to you. This means apache itself is down.

 

[Alex222]

thanks. good help!