GoDaddy Suspended my Account with Malicious Content Reason

[nuriani]

Hi everyone , This morning when i check the email My Godaddy Account was suspend because of malicious Content Reason.
As i per check the domain in Question already 301 Redirected for 2 Months and the notice just come , how redirected Domain can get suspend as Malicious Content.
I Spend almost 40Thousand USD this couple months at godaddy expired domain just to get suspended without prior notice or confirmation from our side.
-My Account was confirm for Goverment ID's
-My Account Payment method was verify with Godaddy Department with The Photos both Front and Back , Bank Statement and Gov ID of the payment method
So nothing will be wrong with this.

All my expired domain i Bought was at that account and i haven't receive any feedback from godaddy.
Email : [email protected]
Customer ID : 591607191
I have try to call 2 times and chat the 24/7 livechat for 5 times just to told wait.
How can i wait since there's lot of my customer using my Service and We never do any malicious content , we just bought the Expired domain for SEO purposes and the content of the domain never Use to Break Godaddy TOS.
Just dissapointed since we spend a lot thru godaddy and get suspended without any confirmation.

 

[David Day]

Sorry for your loss, but what do you think we are able to do?

 

[johnn]

Contact @GoDaddy here and REMOVE all your personal information
Nothing members here can do for you

 

[nuriani]

yeah , not sure what to do , i have check all my hosting and nothing malicious , not sure what malicious mean for godaddy

 

[LaunchUp.com]

You should call Godaddy as a start.... with your level of spending..you should even have an account manager.

 

[David Day]

yeah , not sure what to do , i have check all my hosting and nothing malicious , not sure what malicious mean for godaddy

NamePros won't be able to assist you in the way that GoDaddy can.

 

[GoDaddy]

Hi @nuriani
Please work with our support team directly on this one: https://www.godaddy.com/help/contact-us

 

[nuriani]

I did email godaddy team for weeks , and keep sending me i did online crime , what kind of crime i did?
it kinda useless to chat to the customer service , since they can't do anything as well , keep asking me to email to [email protected]
And i still keep getting the same reply again and again. Then what should i do next?

 

[Future Sensors]

keep asking me to email to [email protected]

Should be hostsec [at] godaddy.com.

 

[GoDaddy]

I did email godaddy team for weeks , and keep sending me i did online crime , what kind of crime i did?
it kinda useless to chat to the customer service , since they can't do anything as well , keep asking me to email to [email protected]
And i still keep getting the same reply again and again. Then what should i do next?

Hi @nuriani
We're sorry to hear that. However, there's nothing we're able to do through a public forum and we ask that you continue to work with the hostsec [at] godaddy.com team.

 

[Mister Funsky]

@nuriani you should do as suggested above and remove your personal info from the initial post. If you can not figure out how to do it, reach out to @NamePros for help.

 

[ghostw3af]

Is your domain name restored now? What's the situation now

 

[thacior001]

Hi everyone , This morning when i check the email My Godaddy Account was suspend because of malicious Content Reason.
As i per check the domain in Question already 301 Redirected for 2 Months and the notice just come , how redirected Domain can get suspend as Malicious Content.
I Spend almost 40Thousand USD this couple months at godaddy expired domain just to get suspended without prior notice or confirmation from our side.
-My Account was confirm for Goverment ID's
-My Account Payment method was verify with Godaddy Department with The Photos both Front and Back , Bank Statement and Gov ID of the payment method
So nothing will be wrong with this.

was solved? they did the same thing to me

 

[Richard.]

was solved? they did the same thing to me

@nuriani @thacior001
I have had the same issue with my godaddy account last month and still no response to over 15 attempts to contact and escalate the issue. I had actually taken my site down within 24hours (even though there was clearly no issue with my site - i had scanned and checked with 5 different companies). But still , godaddy ignored my communications and then a few days later they sent another generated email saying their cyber investigation team have closed my account permanently and all 15 domains in my account will be taken (14 were inactive and only 1 was live). This is very suspicious seeing as i had the 1 domain live for over 2 years and all of a sudden when i reached the top of google they suspended my account.

I have looked into this and it appears they seem to get away with it too often.

Did you resolve your situation?
I am in the process of taking legal advice and would welcome any advice or even if others in the same situation would like to take class action against godaddy - please get in touch!

 

[hanguyen13293]

@nuriani @thacior001
I have had the same issue with my godaddy account last month and still no response to over 15 attempts to contact and escalate the issue. I had actually taken my site down within 24hours (even though there was clearly no issue with my site - i had scanned and checked with 5 different companies). But still , godaddy ignored my communications and then a few days later they sent another generated email saying their cyber investigation team have closed my account permanently and all 15 domains in my account will be taken (14 were inactive and only 1 was live). This is very suspicious seeing as i had the 1 domain live for over 2 years and all of a sudden when i reached the top of google they suspended my account.

I have looked into this and it appears they seem to get away with it too often.

Did you resolve your situation?
I am in the process of taking legal advice and would welcome any advice or even if others in the same situation would like to take class action against godaddy - please get in touch!

Have you fixed this problem yet? I'm in the same situation. GoDaddy suspended my account, which I've had for 9 years since 2015.