GoDaddy Auctions - It can't be just me

[Name Trader]

Have you noticed on GoDaddy Auctions how you are doing some research on some domains, and when you get back to GoDaddy and try to do anything, you get

Your request encountered a server error. Please try again.

even though you are still logged in. This seems to be a more and more frequent occurrence. With a list of say 60 domains I might be checking, I have to logout/login about 4 times. It's very frustrating. I might have clicked 10-12 domains for deletion, and those records have gone, when I log back in. I have to delete the domains from memory, if i don't want to do the research all over again. You don't get any warnings about being logged out, because you are not logged out. Just can't read/update the database.

Does anyone know the time limit from the time you login to the time this happens? It seems to be as low as about 20 minutes these days. But that might only seem like that because of the frustration it causes.

 

[RU]

Working fine for me.

 

[Name Trader]

Anyone else have an opinion.

 

[pjb1978]

I haven't seen that either, and I spend a fair amount of time in Godaddy auctions.

Have you tried deleting your cookie and temp internet files? Or switching browsers? I used to have a lot of issues with Godaddy and Internet Explorer, so I switched to using Firefox and Chrome, and so far so good.

 

[Name Trader]

Afaik, if you clear your cookies you get logged out of GoDaddy. That is precisely what I don't want to do.

 

[pjb1978]

That is correct, but it's just a once in a while thing. If you are having issues with websites, and others aren't, deleting cookies and temp internet files every once in a while is recommended.

 

[Name Trader]

Yep. I know that. But this is definitely a GoDaddy thing. No access to the database, but still logged in. Have to logout and log back in before the database shows up again. But my biggest complaint isn't that so much as how short the duration is from login to no access to the database. It feels as short as 20 minutes. You can't do much research on many domains before you have to logout/login again, losing all the ticks on the domains you have ticked.

20mins access to a site like GoDaddy is pitifully short.

 

[TravisS]

It's weird...I can be on there for a few hours at a time (auctions) and never receive the log out "alert"....or spend as little as 10 or so minutes fiddling around, and get the alert.

The worst is when you have 10+ tabs open, get logged out, and then have to log back in on each of those tabs. Usually I just pray I don't care about the names in the tabs so I can just close em' out lol.

Edit...and for some reason yesterday I was getting a lot of server "errors"...orders weren't processing. Today it was w/o a hiccup.

 

[thekiller]

@stub Seems to be good for me. Looks like Godaddy is u for something with you. You're having some issues with Godaddy.

 

[Brandworthy]

I've seen this when you use the tabs to go from Watching to Won, Didn'y Win etc. This content loads via AJAX, and it looks like it uses a different cookie to decide if you're logged in. Looks like a bug which they introduced when they extended the login cookie expiry.

 

[Name Trader]

Thank you @Brandworthy. So it's not just me

 

[Name Trader]

I've reported this to my account manager and he's opened a ticket with their software development team. So this may get resolved, sooner or later.

 

[FUTRS]

these are 'sessions'
i can probably help you with a senseless, yet simple trick
here's what you do...

once you are logged in to godaddy, go directly to an account page - not just the main home page - but some kind of an account management page (like your domain manager)

then in another tab, manage your auction names as you would normally do
... roughly every ten minutes or so - go back to the other tab (the domain management tab) and refresh the page or do some kind of task there just to keep your session alive.... this will have no negative effect on the other open tab (the auction management tab)

continue to do this as many times as you may need it and your session should remain alive

good luck and i hope that helps

 

[Name Trader]

I'll try that tip. Thanks.

 

[DU]

Chrome has things like :

Staying Alive for Google Chrome™

That might help.

 

[Theydon]

Stub, yes I get this in the auction environment. From memory I refresh the page when I see the message 'Your request encountered a server error' and it starts working again. Yes its annoying.

 

[baseballworld]

Godaddy has many glitches. I also noticed besides the auction one is when you bulk check domains if you have some you let go and they are close to being available they show available, but when you go to register them again they are not. Had a list this happened with 7 days in a row. managed to get a few 2 weeks later though.

 

[Name Trader]

It looks like my complaint to Godaddy fixed this problem. I now get the normal timeout countdown, and don't anymore get the "Your request encountered a server error. Please try again."

 

[Name Trader]

F***. It's happened again. I wish they'd stop fiddling around once they fixed the problem.

 

[cdboard]

have you tried different browsers?