NS has been around from the beginning, I started in 96’ using them when they were the monopoly. Interacted with their employees over the phone 25-30 times over all those years. Most were just bad employees who should have worked for McDonalds to learn how to interact properly with customers. Little or Nothing has evidently changed, always difficult to work with, higher prices, etc. I watched this thread simply to see how it would all play out and refrained from warnings as it would only repeat some early negative comments others wrote. Its sad to see if their disorganization and that in all these years the business has not improved. Evidently not, now 21 years after my first experience. I was at a trade show in 96 speaking directly to one founder that same year talking to her to express my frustration about making numerous long distance calls at 30 minutes each, then costing $0.16/ minute. Those repeated phone calls to register a name and all the poor customer service were really bad. Her response was surprisingly very arrogant and non customer service oriented. I was shocked that her attitude was so poor as a upper management shareholder / owner.
These sort of problems are top down management normally. On a positive note, I had valuable names with them, and would trust my domains not getting stolen and protected by them as they make it difficult to transfer out. The idea that they offered OP a coupon should have been stated as exclusive to his use only, non transferable and this entire mess could have been prevented. That was an upper management error. I don’t blame any of you for using the coupon too, and OP was trying to help out. OP did publish his screenshot of the original email, and proof it worked for him. However, in hindsight and if NS did not want this mess to occur as pointed out by all the 633 posts, they should have shut it down immediately and denied any further use by other accounts, again a management issue. If true, Locking up accounts, refusing refunds and huge long delays and other things that happened is really bad business PR.
Well some of you guys got a great deal. Enjoy it. Hopefully you dont need to start another thread about how NS held hostage all your domains, overcharges, non-auth codes, etc. best of luck to all.
