Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[BrandingGo]

Dyna Landers not loading with vpn, without VPN very slowly

 

[Caleb Tweed]

Why is the "Make Offer" price visible immediately to the customer? I'd really prefer that they don't see the minimum upfront and only find out when they are sending the request (or at least make the seller to choose between the two).

Forwarded this to design. Why do you prefer the min offer price be hidden if they see it anyway when they go to make an offer?

On a more general note, the thing I've been mentioning for many months - nothing has been done regarding the "bulk" action. If you change the price, change the Buy Now/Make Offer option, or pretty much anything else in bulk, it erases all the texts. I think the huge problem with Dynadot landers is that you guys are going nowhere in terms of bulk adjustments. Absolutely everything has to be done inside one domain only, not across the whole list. And my portfolio is only few hundred names, nothing - but I am struggling, spending way too much time adjusting pages one by one.

Erases all the texts like description and what not? We do have the option to bulk upload your domains with prices/descriptions/and what not from the Aftermarket menu!

 

[VadimK]

Forwarded this to design. Why do you prefer the min offer price be hidden if they see it anyway when they go to make an offer?

Without knowing it, the buyer has to guess and eventually make an offer. But if the minimum is shown upfront and you don’t receive any offers, it becomes unclear whether buyers are uninterested in the name itself or just the minimum price.
I know some marketplaces display the minimum offer, but I definitely think it’s better not to (or, as mentioned, at least give a choice).

Erases all the texts like description and what not? We do have the option to bulk upload your domains with prices/descriptions/and what not from the Aftermarket menu!

Why would sellers upload domains that are already in the system? Maybe if I am missing something, but I am referring to domains that already exist in the system - with pricing, descriptions, and the correct type of offer. Now, when you change the price across 20 names, all the descriptions are gone (in fact, they all get replaced by the same description - that of the very first domain). Then you have to either delete them all or re-enter the descriptions one by one.

 

[Caleb Tweed]

Without knowing it, the buyer has to guess and eventually make an offer. But if the minimum is shown upfront and you don’t receive any offers, it becomes unclear whether buyers are uninterested in the name itself or just the minimum price.
I know some marketplaces display the minimum offer, but I definitely think it’s better not to (or, as mentioned, at least give a choice).

Got it, well I'll see if we can change that.

Why would sellers upload domains that are already in the system? Maybe if I am missing something, but I am referring to domains that already exist in the system - with pricing, descriptions, and the correct type of offer. Now, when you change the price across 20 names, all the descriptions are gone (in fact, they all get replaced by the same description - that of the very first domain). Then you have to either delete them all or re-enter the descriptions one by one.

The bulk upload will also adjust any existing domains, just might be helpful if you have a large portfolio instead of having to bulk select every domain. I do see the problem with the description altering, I'll see if we can get a toggle to lock it for bulk changes or something like that.

 

[NicTraders]

That's very odd, it looks like you're actually just missing the "Current Bid" column as the 2 showing there are the "my Bid" and "Proxy Bid" columns. It might just be showing an older version of the site based on that as I can see the actual bid price no problem (attached are the same domains). Could you try refreshing your cache and going to it again please? Also, what browser are you accessing it from?

Good to see this is sorted now.

For anyone else who was following along: this was not a caching issue. The problem was that the new column for 'Current Bid' had not been added to the 'My Auction Bids' section on the main account page. It was viewable under Aftermarket > Auction Bids, but not on the account summary (which happens to be the only place I look at it). This has now been rectified.

 

[Caleb Tweed]

Hey NamePros,

We're very excited to announce to launch of our Premium User Auctions, starting July 1st! Here you'll find hand-picked, ultra-curated names hand selected by our team for a limited 10 day, no reserve auction!

Names like 4k.tv, Craw.com, OnlineGaming.Ai, and 76 other Premium names will be up in auction, so make sure to bid while you can!

Full Auction details and list of names are available here: https://www.dynadot.com/blog/premium-user-auctions

The bidding starts here in less than 4 days! https://www.dynadot.com/market/premium-user-auction

 

[NameGroove]

queue up those July coms

https://twitter.com/x/status/1938985681319272717

 

[topdom]

Whenever I talk about the most important topic possible, everyone becomes completely silent about it.
.............
Dynadot-for-sale-landing-pages have CONTACT US link (at the most visible place, just under the price), buyers are not sure, so they would use that link to "CONTACT US",
but who are WE, WE domain owners, are actually DYNADOT, according to Dynadot. Dynadot collects LEAD DATA, and of course they won't answer all those messages just to make us make 90 percent, and make themselves make 10 percent. INSTEAD, they will keep that data, and HOPE we WON'T RENEW those domains, so they can GRAB them "FOR FREE", and it is much better for them to sell for 200, than to help us sell them for 1000. Also they know who those buyers are and they can guess their BUDGET.
................
This is pure SCAM, NOTHING LESS. They say they have good intentions, but this has of course has ZERO CREDIBILITY. If you steal my money, and then burn my house, and then kill me, and then say, "we have good intentions". SURE I just believed it, no question asked.
................
Even Epik is NOT doing this. WHAT the scammer EPik was doing, they allow buyers to CONTACT DOMAIN OWNERS, those messages go both to domain owner and Epik. And then once domain expire, Epik contacts those potential buyers (although there is still 30 day grace period), and tell them , "WE WERE NOT ABLE TO SELL IN THE PAST BUT NOW WE CAN"....of course this is DISGUSTING, but what Dynadot is doing is a lot more disgusting.
...............
Do you think Dynadot should allow to steal leads this way???

EVERYONE ON NAMEPROS HAS TO PROTEST THIS SITUATION.
Dynadot is number 1, most people at Namepros agrees,
I agree as well, although I didn't vote.
but looks like they are also number 1 scammer
(buyers: don't worry, they are only scamming sellers, stealing their money, time, effort, skill).

 

[NameGroove]

Whenever I talk about the most important topic possible, everyone becomes completely silent about it.
.............
Dynadot-for-sale-landing-pages have CONTACT US link (at the most visible place, just under the price), buyers are not sure, so they would use that link to "CONTACT US",

@Caleb Tweed can you please verify if there is a "contact us" button on your landers, and if so who receives the queries and what sort of response(s) are provided to the potential buyer? Do you have "brokers" who help sell the name and bring it across the finish line or do you forward all leads to the seller, etc.
Thanks

 

[Embrand]

@Caleb Tweed can you please verify if there is a "contact us" button on your landers, and if so who receives the queries and what sort of response(s) are provided to the potential buyer? Do you have "brokers" who help sell the name and bring it across the finish line or do you forward all leads to the seller, etc.
Thanks

Yes, there is a "Contact us" button, and this is what the form looks like. I wonder what the difference between "Question" and "Message" is...

 

[Jannes]

Yes, there is a "Contact us" button, and this is what the form looks like. I wonder what the difference between "Question" and "Message" is...

It seems "question" should be "subject".

 

[alcy]

dd got 7 com now

 

[Caleb Tweed]

Whenever I talk about the most important topic possible, everyone becomes completely silent about it.
.............
Dynadot-for-sale-landing-pages have CONTACT US link (at the most visible place, just under the price), buyers are not sure, so they would use that link to "CONTACT US",
but who are WE, WE domain owners, are actually DYNADOT, according to Dynadot. Dynadot collects LEAD DATA, and of course they won't answer all those messages just to make us make 90 percent, and make themselves make 10 percent. INSTEAD, they will keep that data, and HOPE we WON'T RENEW those domains, so they can GRAB them "FOR FREE", and it is much better for them to sell for 200, than to help us sell them for 1000. Also they know who those buyers are and they can guess their BUDGET.
................
This is pure SCAM, NOTHING LESS. They say they have good intentions, but this has of course has ZERO CREDIBILITY. If you steal my money, and then burn my house, and then kill me, and then say, "we have good intentions". SURE I just believed it, no question asked.
................
Even Epik is NOT doing this. WHAT the scammer EPik was doing, they allow buyers to CONTACT DOMAIN OWNERS, those messages go both to domain owner and Epik. And then once domain expire, Epik contacts those potential buyers (although there is still 30 day grace period), and tell them , "WE WERE NOT ABLE TO SELL IN THE PAST BUT NOW WE CAN"....of course this is DISGUSTING, but what Dynadot is doing is a lot more disgusting.
...............
Do you think Dynadot should allow to steal leads this way???

EVERYONE ON NAMEPROS HAS TO PROTEST THIS SITUATION.
Dynadot is number 1, most people at Namepros agrees,
I agree as well, although I didn't vote.
but looks like they are also number 1 scammer
(buyers: don't worry, they are only scamming sellers, stealing their money, time, effort, skill).

So we do have a 'contact us' link on our domain landers, however that just directs to our support team to answer general questions. There are a ton of questions a buyer might have about our site that aren't directly related to the domain like how to make an account/how to buy/DNS settings/etc.

The buyer can absolutely message the seller directly if the domain is set to "Make Offer', as that indicates the seller is open to a negotiation. If it's just listed for a BIN price, it's assumed you're not looking to discuss the price.

 

[NameGroove]

So we do have a 'contact us' link on our domain landers, however that just directs to our support team to answer general questions. There are a ton of questions a buyer might have about our site that aren't directly related to the domain like how to make an account/how to buy/DNS settings/etc.

The buyer can absolutely message the seller directly if the domain is set to "Make Offer', as that indicates the seller is open to a negotiation. If it's just listed for a BIN price, it's assumed you're not looking to discuss the price.

So in cases where a buyer wants to reach out to the seller who only has BIN... the Dyna CS rep does? nothing? Or will they forward? Personally, I'd like a forward and then I can respond (if I'd like)

 

[topdom]

So we do have a 'contact us' link on our domain landers, however that just directs to our support team to answer general questions. There are a ton of questions a buyer might have about our site that aren't directly related to the domain like how to make an account/how to buy/DNS settings/etc.

The buyer can absolutely message the seller directly if the domain is set to "Make Offer', as that indicates the seller is open to a negotiation. If it's just listed for a BIN price, it's assumed you're not looking to discuss the price.

I can answer whatever question they have. I/they don't need your "help".

You don't say : "US" refers to Dynadot, not to domain owner.

You collect that data, which is the most important thing in domain sales, because out of
1000s of domains noone knows which domains have active buyers, except whoever collects lead data.
You collect that data, and hide from actual owner/seller, which means, you are trying to sell them yourself,
preferably by grabbing after expiration; or sometimes, contacting seller as if you are the enduser.

If you think buyers may be confused, put some FAQ somewhere; don't : "get their name, email, company name, budget, intention ; and hide all these from actual domain owner/seller". This is a clear SCAM ATTEMPT. You gave yourself extreme power, created millions of USD additional profit source at the expense of actual domain owners' time, money, skill, patience, and you don't want to give it up. But you have to, otherwsie we will make more noise, or not use your landers.

 

[topdom]

Dynadot says: "There are a ton of questions a buyer might have about our site that aren't directly related to the domain like how to make an account/how to buy/DNS settings/etc."

Let them discuss it AFTER THEY BUY THE DOMAIN WITHOUT CONTACTING YOU.

Creating an account should not require an explanation, THEY MUST CLICK BUY and FOLLOW INSTRUCTIONS.
Otherwise this is like telling people visiting your restaturant how to eat, or people visiting your hotel, how to sleep.
Prepare napkin, spoon, fork, adjust your tie, smile, pray to god...take a small amount with the spoon, check its salt, bitterness, etc first; make a facial expression depending on initial impression, smile again , look around, make a comment about the food,..

 

[Mister Funsky]

@Caleb Tweed, as you know, I think you are a great customer rep...of course that does not mean the boss listens to you.

I'm afraid I have to agree with some of the posts above...they (big wigs) have to make corrections to the landing page ASAP or I've got to make changes.

The first to correct is changing the 'Email us' to 'Email Dynadot' under the "contact us" tab so people know who they are reaching out to. Your live chat can stay as it is since it is made clear the chat is with Dynadot and not the domain owner. I only think it is okay to leave that contact button because there is not 24/7 live chat available. All things considered, it does not need to be there at all. Either buy my name, make an offer or move on.

I've got several hundred names coming up for renewal and if it stays this way, I can't use your landers.

ADD: of course they can give us (domain owners) the option to toggle that on or off.

 

[Caleb Tweed]

I can answer whatever question they have. I/they don't need your "help".

You don't say : "US" refers to Dynadot, not to domain owner.

Perhaps we can change it to "Contact Dynadot" instead, I'll chat with the team.

 

[VadimK]

The whole ''contact'' situation is a huge mess - or even a disgrace, depending on what Dynadot is trying to achieve. Indeed it looks shady when you’ve got zero info on leads or inquiries, but then the next thing you know - most of your dropped names end up in auctions.

All you really need are two buttons: (talking about BIN landers)
"Contact the Seller" and, if you want, "Contact Dynadot" right next to it.

Slap a proper CAPTCHA or email verification under "Contact the Seller" to keep bots out.

Add a simple toggle in the backend to disable ''Contact the Seller'' if needed, but let's be honest: it's 95/5 - people want that feature to see if their names are getting any interest.

Remove Live Chat completely. For heaven’s sake, who’s using that to ask about some random .shit TLD’s reg fee from a lander?

 

[topdom]

Perhaps we can change it to "Contact Dynadot" instead, I'll chat with the team.

We don't want people to contact Dynadot when they try to buy a domain. So you should just remove it, or leave it to us, whether they should be able to contact you.

We can answer any question domain-purchase related. And any other questions are irrelevant: buyers can visit your homepage to ask such questions.

So , of course you don't want to stop scamming millions of easy dollars which would normally go to domain owners; and you will pretend everything ok, unless there is enough resistance against it.

Where are all Dynadot users, who want to MAKE MONEY; and NOT LOSE MONEY , on domain business. You are supposed to be SMART, not idiots, and you have to support me... I don't care about likes, agrees, etc, but in this topic, I should have received THOUSANDS OF LIKES, because ALL IT MATTERS in domain business is not to get scammed , and the most important part of NOT GETTING SCAMMED is PREVENTING private communication between a MARKETPLACES and ENDUSERS which bypass actual domain owner. And the situation is MUCH WORSE, if the marketplace is the same as the registrar.

Do you care who Taylor Swift is dating now: I don't care. But if there is a secret tunnel between my pocket, and Dynadot's bank account, I of course care. Only true idiots would not complain about it.
..........................................
CONTACT US and CHAT: Neither should exist on a landing page. People can go to your homepage to do it.
Landing page is seller's private area.

But you can instead create contact us and chat options for actual sellers. We can create our own markeplace which can do it, but it would mean lots of time, and some money; why are we using Dynadot: to save time and money, but you are killing such a possibility, and doing the exact oppostite: stealing our time money domains, skills, effort, LIFE. And you can easily afford 6,99 .com because you don't need to profit from before-market sales; you can make 100 percent profit, not just 10 percent, from aftermarket sales, WITH ZERO INVESTMENT, in time money,... LET YOUR SLAVES who are your users, do the hard work, lose money and time, and get nothing.