Dynadot forcing me to pay extra for a backordered domain

[VaibhavA]

Hello,

I backordered an expiring .org domain at dynadot today. It was showing 9.99$ at the time of backorder. I have recently won few backorders at dynadot for expiring .org domains at 9.99$ and paid the same.

Today Dynadot caught the domain and created an invoice of 16.99$ and now forcing me to pay the same.

Even after my repeatedly telling them they are forcing me to pay 16.99$.

I also tried to place a backorder for tomorrows .org domain immediately after receiving the invoice of 16.99$, at that time also it was showing a backorder of 9.99$, so, i took a screenshot and sent to them and also attaching here for everyones reference.

But their cc is inconsiderate of whatever i am saying.

Here is the ticket that I created.

Here is the screenshot of my Ticket response from Dynadot. Read from bottom up.

Here is what it was showing me for tomorrows .org backorder amount - 9.99$.

Instead of correcting their mistake, they are forcing me to pay extra.

Its not a matter of 7$ for me. Its the way they they are treating their 1 year old customer.

 

[-EM-]

Yea, since my first problem with them, I moved all my domains that were there and now there are only what's won from their auction system.

 

[donnied79]

I've had a similar issue more than 1 year ago with Name.com and they prefer not to discount me 9$ and keep me as a customer than having me transfer out like 100 domains. It's always unbelievable how a company of this size can make such mistakes

 

[DotKing]

Dynadot had discount for .org domains in June, so it was probably bug in the pricing system in auctions after that (backorders were also discounted accordingly).
Anyway, not cool that you must pay for their own mistake.

 

[VaibhavA]

Dynadot had discount for .org domains in June, so it was probably bug in the pricing system in auctions after that (backorders were also discounted accordingly).
Anyway, not cool that you must pay for their own mistake.

Yes, they had discounted backorder in June but they also had it extended. Heres the screenshot of a .org backorder that I had won for 9.99$ on 5 July with them.

 

[VaibhavA]

I've had a similar issue more than 1 year ago with Name.com and they prefer not to discount me 9$ and keep me as a customer than having me transfer out like 100 domains. It's always unbelievable how a company of this size can make such mistakes

I cant understand their mindsets. But I guess this applies to them, its human to make mistakes and its even more human to blame it on others.

 

[xn--v4h.com]

Wait, let me get this straight, they displayed a $9 price on their home page, said it's a mistake, and forcing you to pay $16, AND on top of that when you complained they threaten you with a ban? This is NOT how doing business in good faith should be done, period.

 

[wwwulff]

its human to make mistakes and its even more human to blame it on others.

As true as it is said

 

[VaibhavA]

Wait, let me get this straight, they displayed a $9 price on their home page, said it's a mistake, and forcing you to pay $16, AND on top of that when you complained they threaten you with a ban? This is NOT how doing business in good faith should be done, period.

Yes, backorder displayed 9.99$ and I was forced to pay 16.99$ or face ban.

I chose to pay 16.99$ and provide all the proof publicly.

 

[xn--v4h.com]

Yes, backorder displayed 9.99$ and I was forced to pay 16.99$ or face ban.

I chose to pay 16.99$ and provide all the proof publicly.

Pragmatic move and I don't blame you but NOT a smart move on Dynadot's part. Don't worry man, businesses rise and fall based on how they treat their customers. I know what *I* would do afterwards.

 

[Paul]

If you're unable to resolve it diplomatically, try filing a report with the Better Business Bureau for false advertising. It sounds like the support representative was aware of the issue but didn't have the authority to override the price. BBB reports are usually handled by people capable of making changes.

 

[xn--v4h.com]

If you're unable to resolve it diplomatically, try filing a report with the Better Business Bureau for false advertising. It sounds like the support representative was aware of the issue but didn't have the authority to override the price. BBB reports are usually handled by people capable of making changes.

That's a good idea. It's been awhile but BBB has been pretty good to me in resolving issues.

 

[Dynadot]

@VaibhavA Our sincere apologies for the late response. Would you please email your order number or Ticket ID to [email protected]? I'd love the opportunity to review the situation in full. I am certain we can reach an amicable resolution.