Unstoppable Domains .crypto

Domain Buyer's Payment Issues with Dan.com

Located in Domain Marketplace Reviews started by Soofi, Nov 3, 2019.

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  1. Embrand

    Embrand Top Member ICA Member Gold Account VIP ★★★★★★★★★★

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    I agree that marketplaces should be open to criticism. But I think DAN has been extremely open to suggestions from users right from the beginning. If something seems logic, they will implement it. But if their data suggest it is not a good choice, I understand they have the right not to change things.

    It doesn't make sense that DAN wouldn't want to optimize their payment processes. After all, the more commission they generate the better. And I am pretty sure that a payment processor (Adyen) that some of the world's biggest companies use must be okay for DAN to use.

    There will always be some issues regarding payment. I suspect those issues mostly lie with buyers and sellers' bank.

    I am in the EU like DAN, but it still takes two business days to receive funds from them. But that's just the way it is.

    But again, try comparing DAN to Sedo or Afternic, who pretty much haven't listened to users the last 10-20 years. I think this was the exact reason why Reza and his team decided to build Undeveloped/DAN in the first place...
     
    Last edited: Nov 9, 2019
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  2. Haykay2005

    Haykay2005 Top Member VIP

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    The earlier you realized you are loosing ground, the better for you. I can't count the number of domainers that recently moved to epik/uniregistry because of this same payment issues and many will still move.

    I have nothing against you but feel free to tag it hatred !!!
     
    Last edited: Nov 9, 2019
  3. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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    Thanks for the comment Embrand. Respect your opinion, but we have an issue at hand which isnt being addressed and is strongly being refuted by the underdeveloped company in question. Not just that, they go to an extent of being RUDE/ARROGANT if you are not giving a good review about their platform.

    Being open or receptive is one thing to criticism, feedback or suggestions, however Reza & his team starts being defensive, arrogant, rude and, show attitude by calling you liar, as if someone is trying to degrade them or their brand.

    Simple situation here was that I reported a domain sale in Report Completed Sales mentioning that I (almost) lost a sale due to DAN's payment processing again, but I revived it with buyer who was instantly able to pay through Paypal. 5 other members suggested something similar, and they are in no way related to me, so there must be something. This is when Reza jumps in calling you a liar and stating that I have an agenda behind defaming DAN.com or something.

    They have gone to an extent of calling names to another member @Haykay2005 as well when he was simply suggesting payment issues.

    So i have my doubts about being receptive or supportive to anything at all at Dan.com tbh

    For buyers, most have clearly mentioned that sellers were able to complete payments instantly at these other venues. Same is the case with my last sale which instantly went through Paypal. So we cant just put the blame on sellers here.

    For sellers who are in receipt of payment, DAN isnt the only entity sending out payments from abroad.

    I havent had an issue from almost all the domain name companies I have dealt with, where payments have been 7 days late from the day they were mentioned of being sent out. My bank representative calls me the very same day when payment arrives in the bank to figure-out the IEC code for incoming deposit.

    They build undeveloped, that I'll give it to them, but turned it into an underdeveloped platform imso.
     
  4. Embrand

    Embrand Top Member ICA Member Gold Account VIP ★★★★★★★★★★

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    I really don't know what those payment issues are. But I agree they should be taken seriously, and hopefully at least some of them can be fixed.

    Although I have complained about many non-payers, and Epik has had more choices when it comes to payment plans, DAN is still the best option for me. And with their upcoming, improved payment plans they will easily be the best for me. But I fully understand this might not be the case for everyone.
     
    Last edited: Nov 9, 2019
  5. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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    I, in-fact, agree to what you suggest here and who wouldn't want maximum payment options and a good platform for their domain name inventory. At the end, we all are here to sell our inventory and make money.

    When they'd started out, I was quite vocal about my support for them/their platform, at least in my country (India) where I encouraged a lot of people (at all my events or speaking gigs) to start using their platform for easy-to-use platform but with time, they have gone crazy. The reason why they have gone down on my list. No grudges whatsoever, but avoiding forsure!
     
  6. nononsense123

    nononsense123 Established Member

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    I think Dan.com gives the best service compared to other platforms. Respectfully giving them feedback is one thing, but here OP seems hell bent on name-calling them( Underdeveloped and so on). Hence it's only natural that they'll let you know that losing some customers like you makes absolutely no difference to them.
     
  7. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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    Thank you for your biased opinion. Absolutely makes no difference to me as well.

    Oh and please stop spamming me with your domain names for sale in my inbox. I hope you got the warning from Namepros about it!!

     
  8. nononsense123

    nononsense123 Established Member

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    Even if someone does get influenced by this thread( highly unlikely) and leaves Dan.com for some other platform, my bet is within 6 months they'll be back.
     
  9. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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    Keep an eye on me whether I come back in your stipulated 6 months timeframe or NOT ;) #nonsense

     
  10. nononsense123

    nononsense123 Established Member

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    Brother, you haven't created the thread to influence just yourself have you😂?
    Anyways seeing your enthusiasm for beefing with everyone and everything, I'm gonna stop commenting here and move on to more productive things.
     
  11. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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    Update: Underdeveloped aka Dan deleted my account without notice, for raising concerns about their poor payment processing, of their platform and I lost all my (almost dead) leads or failed transactions data.

    Glad I moved out of their useless underdeveloped platform earlier than that!!
     
  12. Jurgen Wolf

    Jurgen Wolf Top Member VIP ★★★★★★★★★★

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  13. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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    That's the stupidest of reasons :-D

    Thanks for sharing Jurgen.
     
  14. NameDeck

    NameDeck SaveDotOrg.org VIP

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    @DAN.COM

    Care to chime in? This is quite the claim and I would be interested in your side of the story.
     
  15. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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  16. Larion

    Larion Established Member

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    Honestly, we all should actually create our own Domain-Platform in order to sell our domains.

    None of these Domain-Marketplaces would survive without our domain-names.
     
  17. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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    100%

    This way, we will be in total control of our domain name sales flow, for example; inquiries, leads, negotiations, any payment issues, etc.
     
  18. xynames

    xynames XYNames.com PRO VIP

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    eBay now uses Adyen for its in house “eBay managed payments” and one of my Ebays sells regularly using this method. Interestingly eBay managed payments (Adyen) is so far available only for US payments with US credit cards for shipments to US addresses. This might partially have to do with the inability to run AVS (address verification service) on most all non US credit cards which is one way US credit card processors minimize mail order risk by verifying credit card billing address. Most non US credit cards don’t have any billing address attached to them so that they fail AVS.

    I’m not sure how an outfit like DAN verifies non US credit cards if they’re using Adyen and additionally have no solid identity verification procedures in place like escrow.com so maybe the issue is that foreign (non US) credit cards keep getting rejected at DAN.
     
    Last edited: Nov 14, 2019
  19. Larion

    Larion Established Member

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    we actually have all the puzzles in place (free software, many payment systems, etc.).
    Decentralization is the Keyword here.
     
  20. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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    The problem at hand is, several members pointed-out/complained about payment failing by their endusers and we have a platform executive at hand who continues rejecting/refuting the very same problem. He even goes down the lane of name-calling (called me liar for no freakin' reason) because I faced this payment problem first hand with one of my endusers :(

     
  21. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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    We do, we do.. and I am actually working on something, for my own self, so that I do not really have to rely on these third-party platforms and their arrogance day-in/out.
     
  22. Josytal

    Josytal Top Member VIP

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    Count me in.
    Generally, over-reliance on a third-party may be harmful to your business.
    I've always posited: there must be options, alternatives, diversification, plan B, etc.
     
    Last edited: Nov 14, 2019
  23. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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    You nailed it with this one!
     
  24. Soofi

    Soofi Top Member PRO VIP ★★★★★★★★★★

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    They didnt bother chiming-in, as usual.
     
  25. YairDD

    YairDD Established Member

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    What? I've never complained about DAN before this comment or after it, so I don't understand why you're saying "It’s always been the four of you singing the same song"

    English isn't my native language so I'm only guessing this phrase means that the same people are complaining all the time ( including me ) and this isn't true... Unless I interpreted what you wrote wrong
     

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