Discuss your Epik Experience!

[Dandelion]

I think Epik is building the best ever Domain Lander in the history of domaining, and it really needs to be talked about extensively. That's why I am creating this discussion thread. A lot of thought process really goes into the project. And I can see (for the first time) a landing page that is built from the stand point of domainers rather than for just the marketplace itself.

Everything you have ever dreamt of getting or seeing in a professional landing page can be found in the new Epik marketplace landing page design.

Some of my Favorites Features:

1. The ability to optimize your "domain for sale" landing page to actually rank on Google, displaying your sales pitch/domain description. I just did that with few of my generic domain names such as ASAP.TV, targeting certain keywords, and they are showing pretty well on Google. That's a huge plus in my marketing effort.

2. Being able to change background image is another huge one for me. If you are good with pictures and images, you will surely find this very useful. I did that with Nagasaki.org and the result was truly amazing, showing the city of Nagasaki right at the background.

There are too many positive features and I don't want to mention all of them, all alone

So I am leaving you guys to share and discuss what you loves most or dislike about the new Epik marketplace and the landing pages.

The only negative for me is the checkout process. There are too many terms and conditions buttons to tick before checking out. It will be nice if they can streamline those into one beautiful big button

They also need to place the checkout button directly under the payment options. Right now it is awkwardly place somewhere below at the sidebar, which I don't find cool at all.

Sales experience is also welcomed in this discussion. I haven't had any sells so far at Epik because I started using the marketplace just recently, but the future is looking so bright.

 

[Rob Monster]

I am going to give this a try with some of my names which are receiving lots of traffic but just going to the sales lander. Could be some monetization there.

Question: Is it possible to still get Google Analytics traffic data for parking rotation setups?

We report stats but it is not GA as it is pass through monetization from 3rd party parking partners. Down the road we may secure our own direct Google ad feed. Then yes.

 

[sg08]

I just listed one of my domains to Epik marketplace. As an end-user I liked your interface.

 

[Optimal Names]

How can I use the "in store credit" balance when registering, renewing, or transferring a domain? I can use the masterbucks without any problem, I select it at checkout, but I dont see a way to access the in-store credit which is right now under $4. Thanks!

 

[Rob Monster]

How can I use the "in store credit" balance when registering, renewing, or transferring a domain? I can use the masterbucks without any problem, I select it at checkout, but I dont see a way to access the in-store credit which is right now under $4. Thanks!

As long as the amount you are spending is less than the balance, the option appears.

To solve this issue, first top up your account and then spend the new balance.

See how-to:

https://www.epik.com/support/knowledgebase/making-payments-with-multiple-payment-sources/

 

[domaintrader]

Just wanted to discuss my latest Epik experience

Yesterday I had reason to contact Epik's customer services/support help line
For reasons attributable entirely to my own stupidity I could not access my account there
I wanted to resolve my problem quickly so I called in as opposed to submitting a written support ticket
I was placed on hold for a few moments after which a gentleman came on the phone saying "Hi welcome to Epik how can I help you today? I explained my situation and dilemma which for the sake of brevity I won't go into all the details of here other than to say that my partcular situation was a tad complicated!
At any rate I found the customer services representative that took my call to be exceptionally polite, completely understanding of my situation, and super accommodating in addressing my situation and needs. The CS rep went above and beyond in addressing my situation and I was actually relieved at how smoothly things had gone. If I had encountered this very same problem at any number of other registrars it would have been an absolute nightmare. This guy saved me a ton of grief, he really did. In fact he was so good that I said to him afterwards

You did a really great job for me and I really appreciate it. I would like to repay your efforts by providing your superiors with some positive feedback regarding the exemplary effort you put forth for me here today! Would you mind giving your name.

The voice at the other end said: My name is Rob Monster

Which other registrar do you know where the CEO mans the help lines Thursday afternoons? I have to say, I am blown away by this guys commitment and dedication. When a train starts running like that it is hard to stop.

I have been in this space a long time and have never been afraid to criticize what I believed to be shoddy work. By that same token I feel compelled to recognize service that goes above and beyond when I get it which doesn't happen nearly often enough but it did happen yesterday and the person behind that service was Rob Monster @ Epik.com

Thank you again Rob, really appreciated your assistance it was indeed EPIK

 

[Rob Monster]

Just wanted to discuss my latest Epik experience

Yesterday I had reason to contact Epik's customer services/support help line
For reasons attributable entirely to my own stupidity I could not access my account there
I wanted to resolve my problem quickly so I called in as opposed to submitting a written support ticket
I was placed on hold for a few moments after which a gentleman came on the phone saying "Hi welcome to Epik how can I help you today? I explained my situation and dilemma which for the sake of brevity I won't go into all the details of here other than to say that my partcular situation was a tad complicated!
At any rate I found the customer services representative that took my call to be exceptionally polite, completely understanding of my situation, and super accommodating in addressing my situation and needs. The CS rep went above and beyond in addressing my situation and I was actually relieved at how smoothly things had gone. If I had encountered this very same problem at any number of other registrars it would have been an absolute nightmare. This guy saved me a ton of grief, he really did. In fact he was so good that I said to him afterwards

You did a really great job for me and I really appreciate it. I would like to repay your efforts by providing your superiors with some positive feedback regarding the exemplary effort you put forth for me here today! Would you mind giving your name.

The voice at the other end said: My name is Rob Monster

Which other registrar do you know where the CEO mans the help lines Thursday afternoons? I have to say, I am blown away by this guys commitment and dedication. When a train starts running like that it is hard to stop.

I have been in this space a long time and have never been afraid to criticize what I believed to be shoddy work. By that same token I feel compelled to recognize service that goes above and beyond when I get it which doesn't happen nearly often enough but it did happen yesterday and the person behind that service was Rob Monster @ Epik.com

Thank you again Rob, really appreciated your assistance it was indeed EPIK

Thanks @domaintrader. Enjoyed the chat.

I don't normally take the support calls these days but yesterday was @BrookeUnderwood's birthday so she took the day off. I ended up getting added to the phone queue to help with calls. I used to do it all the time, but lately there is less time for it.

We ended up taking for more than 90 minutes. Good times. Glad to have you coming to Epik. Thanks in advance for helping keep the bar high for service excellence!

 

[Embrand]

I was wondering if it would be possible to add a bit more about Epik on the sales landers? I don't use the "Contact Seller" form on my landers, so the only option for buyers to get to know more about Epik is to use the chat function.

Would it be possible to add contact information and a bit more about Epik on the landers or maybe just make the Epik logo clickable?

 

[namealbum.com]

I started to using Epik from this year. Fast, Safe and Reliable. Thanks.

 

[Rob Monster]

I was wondering if it would be possible to add a bit more about Epik on the sales landers? I don't use the "Contact Seller" form on my landers, so the only option for buyers to get to know more about Epik is to use the chat function.

Would it be possible to add contact information and a bit more about Epik on the landers or maybe just make the Epik logo clickable?

Good idea. Will discuss with @Ala Dadan

 

[jideofor]

@Rob Monster , It is great to see that Epik is really improving faster than we can imagine.

I am still learning more and getting accustom to the dashboard at Epik.

Recently, I had a look at the "Performance" tab and I saw some traffic stats associated with some of my domain names (initially thought they were bot/fake but Tony told me over skype that they are real) and this prompt some questions:

1. What is Park Visits? Does this mean direct type in traffic like typing the domain in browser and landing on the for sale page? Or Where is this traffic coming from?

2. What is Market Visits? Where is this Market Visits coming from?

How are they different from one another?

 

[Rob Monster]

@Rob Monster , It is great to see that Epik is really improving faster than we can imagine.

I am still learning more and getting accustom to the dashboard at Epik.

Recently, I had a look at the "Performance" tab and I saw some traffic stats associated with some of my domain names (initially thought they were bot/fake but Tony told me over skype that they are real) and this prompt some questions:

1. What is Park Visits? Does this mean direct type in traffic like typing the domain in browser and landing on the for sale page? Or Where is this traffic coming from?

2. What is Market Visits? Where is this Market Visits coming from?

How are they different from one another?

Yes, lots of innovation coming. Previews here:

https://www.epik.com/about/labs/

Specific to the domain economy, I summed it up in this Tweet:

https://twitter.com/x/status/1263142175262588928

As for Park visits, it is visits to parking pages or landing pages. A more advanced analytics engine is coming online soon. We are doing something clever with counting visits on the network edge, which means you can have fast page loading and still count and track every visit. You will see soon why that is cool.

As for Market visits, it is visits to the Buy Now, Lease Now or Make offer page and is an indicator of people looking at your domain for possible bid.

The other very helpful indicator of market interest is the WHOIS counts, where we show not just the count but also the IP address log. Numbers in red indicate multiple returning IP addresses, and orange means 1 returning IP address. Pro tip: the red ones are often very interesting.

 

[Jurgen Wolf]

I want to disable all localized Epik landers, please add this option into Account settings.
Too many non-English messages from visitors/bidders on my Epik parked domains, and it is very annoying...

 

[Jurgen Wolf]

Please also remove Estibot from all areas, especially from the negotiation threads on the buyer's side.
Alexa, Traffic/Earnings stats within negotiations - must be removed as well.

 

[Gube]

I want to disable all localized Epik landers, please add this option into Account settings.
Too many non-English messages from visitors/bidders on my Epik parked domains, and it is very annoying...

This setting can be set from here

- Select the names to edit
- In the small menu > Under Build > Park this domain
- Epik Premium Parking
- Set the default currency and/or language
And save

If other settings are not changed, they shouldn't get updated

Gube

 

[Jurgen Wolf]

@Gube
Thanks, but these settings are just default values from my understanding.
When, for example, visitor is on French IP - your system shows French lander... and then I receive French messages...

 

[Jurgen Wolf]

@Gube
Thanks, but these settings are just default values from my understanding.
When, for example, visitor is on French IP - your system shows French lander... and then I receive French messages...

In other words, I want to force strict English regardless of visitor's location.

 

[Gube]

@Gube
Thanks, but these settings are just default values from my understanding.
When, for example, visitor is on French IP - your system shows French lander... and then I receive French messages...

Exact, these are the default setting of the lander.
The user could technically just go to the bottom and switch the language.
However, it won't change the language to French if the user has a French IP (or his browser is set to French), instead it will stick to the default language & currency.

For the Estibot value, we will discuss it shortly with the team

Gube

 

[Optimal Names]

I want to disable all localized Epik landers, please add this option into Account settings.
Too many non-English messages from visitors/bidders on my Epik parked domains, and it is very annoying...

I agree. Just in the past day I have received a rash of offers to one domain from what looks like spammers using "@qq.com" email address with nothing in the offer text. I remember "@qq.com" from other marketplaces always came from spammers.

 

[Optimal Names]

Please also remove Estibot from all areas, especially from the negotiation threads on the buyer's side.
Alexa, Traffic/Earnings stats within negotiations - must be removed as well.

Does the prospect see that detailed info or is it just for us to assist in responses to offers? If so then I second - it should be removed.
@Gube

 

[Jurgen Wolf]

Does the prospect see that detailed info or is it just for us to assist in responses to offers? If so then I second - it should be removed.
@Gube

Unfortunately - Yes, they see it.
Raj sent me screenshot last month, all this data is displayed for buyers.