Discuss your Epik Experience!

[Dandelion]

I think Epik is building the best ever Domain Lander in the history of domaining, and it really needs to be talked about extensively. That's why I am creating this discussion thread. A lot of thought process really goes into the project. And I can see (for the first time) a landing page that is built from the stand point of domainers rather than for just the marketplace itself.

Everything you have ever dreamt of getting or seeing in a professional landing page can be found in the new Epik marketplace landing page design.

Some of my Favorites Features:

1. The ability to optimize your "domain for sale" landing page to actually rank on Google, displaying your sales pitch/domain description. I just did that with few of my generic domain names such as ASAP.TV, targeting certain keywords, and they are showing pretty well on Google. That's a huge plus in my marketing effort.

2. Being able to change background image is another huge one for me. If you are good with pictures and images, you will surely find this very useful. I did that with Nagasaki.org and the result was truly amazing, showing the city of Nagasaki right at the background.

There are too many positive features and I don't want to mention all of them, all alone

So I am leaving you guys to share and discuss what you loves most or dislike about the new Epik marketplace and the landing pages.

The only negative for me is the checkout process. There are too many terms and conditions buttons to tick before checking out. It will be nice if they can streamline those into one beautiful big button

They also need to place the checkout button directly under the payment options. Right now it is awkwardly place somewhere below at the sidebar, which I don't find cool at all.

Sales experience is also welcomed in this discussion. I haven't had any sells so far at Epik because I started using the marketplace just recently, but the future is looking so bright.

 

[4pm]

we're looking for additional information from the buyer before processing your withdrawal

8 days after the name was delivered to the buyer
can someone from Epik comment on this please

22.11
..still "Pending"
zero communication from Epik
"legendary support" is silent, busy and deaf
no one cares except me, understandably

@Rob Monster would hopefully like to comment too

 

[4pm]

22.11
..still "Pending"
zero communication from Epik
"legendary support" is silent, busy and deaf
no one cares except me, understandably

@Rob Monster would hopefully like to comment too

thanks to @Rob Monster

the issue is resolved and closed now
i do hope next time i wont need to post here and ask for his personal intervention
yes, safety and checks are important. so is good timely communication and smooth escrow flow.
thanks, Rob

 

[Rob Monster]

thanks to @Rob Monster

the issue is resolved and closed now
i do hope next time i wont need to post here and ask for his personal intervention
yes, safety and checks are important. so is good timely communication and smooth escrow flow.
thanks, Rob

I think our diligence was appropriate.

We don't normally require KYC from a buyer but in this case the combination of facts warranted this action. In the end, the seller did not cooperate with our verification request but we were sufficiently confident that the buyer is real and waived that requirement. However, the combination of facts related to this case made it entirely appropriate to review carefully before redeeming 100% of proceeds to crypto for the sale of an illiquid domain bought with a credit card by a person who was unwilling to complete ID verification.

As for posting in this thread, it is not really any more effective than a DM. While I am less active on NP lately, I do watch DMs. The act of posting a private a support escalation in this thread just brings more facts to light that we would normally prefer to keep private about a given transaction.

Congrats on your sale. I think you did great.

 

[ir7]

NO for Epic's backorder service!

 

[robs01]

Just a quick question for @epik :

When a domain registered at Epik reaches its expiry date, within a day or so the nameservers are changed to the default Epik nameservers and a for sale/make offer/contact page is displayed. Exactly who does any enquiry go to (Epik, the domain owner, or both) and who makes the decision about how much and if to accept?

(I do understand the expiry process at Epik. I just want to know if making contact alerts the domain owner and perhaps prompts them to renew it.)

Thanks.

 

[Marka]

NO for Epic's backorder service!

Epik's Backorder services correctly works for all newGTLD, what about .com .net .org - remeber one thing: NetSol, Dynadot, Dropcatch have ~1000 registrars for easy backorder only .com .net .org domains. I strongly recommends you use Epik for backorder newGTLD.

Just a quick question for @epik :

When a domain registered at Epik reaches its expiry date, within a day or so the nameservers are changed to the default Epik nameservers and a for sale/make offer/contact page is displayed. Exactly who does any enquiry go to (Epik, the domain owner, or both) and who makes the decision about how much and if to accept?

(I do understand the expiry process at Epik. I just want to know if making contact alerts the domain owner and perhaps prompts them to renew it.)

Thanks.

As I remember - to customer. For the entire period of domain registration - the domain is yours until it is deleted from registry.

 

[topdom]

Just a quick question for @epik :

When a domain registered at Epik reaches its expiry date, within a day or so the nameservers are changed to the default Epik nameservers and a for sale/make offer/contact page is displayed. Exactly who does any enquiry go to (Epik, the domain owner, or both) and who makes the decision about how much and if to accept?

(I do understand the expiry process at Epik. I just want to know if making contact alerts the domain owner and perhaps prompts them to renew it.)

Thanks.

You can test it. Whois contact changes after expiry, and enquiries go there (not to you). The registrar can make a deal with a 3rd party, but can't move it out of your account/control until the grace period ends. After grace period they can do anything, it is like they are actual full owner, ..for a few days, I think, max 15 days, until redemption. You can probably replace Epik with any other registrar in this story,..but restoration costs etc may vary.

 

[gt88hel]

@Rob Monster
hello
Could I decide what domain sell in Epik Marketplace portal ?
Do not show all of your portfolio.

For example, I have many adult domains and would prefer them not to be shown with the portfolio (yet being available for sale independently), is that going to be possible with Epik?
I hope I can choose the best domains on the homepage instead of the whole portfolio.

thanks

 

[topdom]

We go to marketplace.epik.com , search our domain listed there, it is not there, because by default mls is chosen. So we have to switch to epik marketplace, as if we were somewhere else. And what we typed is erased, we need to type it again.. ok, our listing is there, and we can check whether we made the domain 100 times cheaper by forgetting to type cents by accident... Endusers won't do it... they would assume, by default everything is searched.

 

[JLJ]

@Rob Monster
hello
Could I decide what domain sell in Epik Marketplace portal ?
Do not show all of your portfolio.

For example, I have many adult domains and would prefer them not to be shown with the portfolio (yet being available for sale independently), is that going to be possible with Epik?
I hope I can choose the best domains on the homepage instead of the whole portfolio.

thanks

Hello gt88hel!

When adding your domains to the Epik Marketplace, you're given the option to also add them on your Marketplace Portal. See Step 3. here: https://www.epik.com/support/how-to-add-domains-for-sale-on-epik-marketplace/

So you can selectively add domains to the Marketplace Portal when adding them to the Epik Marketplace.

We go to marketplace.epik.com , search our domain listed there, it is not there, because by default mls is chosen. So we have to switch to epik marketplace, as if we were somewhere else. And what we typed is erased, we need to type it again.. ok, our listing is there, and we can check whether we made the domain 100 times cheaper by forgetting to type cents by accident... Endusers won't do it... they would assume, by default everything is searched.

Hello topdom!

I have just tried to replicate your report, and I was able to. I do believe this is unintended, so I'll escalate this to our tech team to double-check and switch to the global search function on the main marketplace page.

Thank you!

 

[Darkniight]

@epik I tried to add a lot of external domains to my portfolio (for listing in Epik Marketplace). The domains were camel cased when I entered them in the "Add Domains" window. But, after they were added in my portfolio, I find the casing gone. I need to camel case them one by one from Marketplace>Domain Casing, which is time consuming and an unnecessary task for me, as I had already camel cased them in my excel sheet..

Is there a way to retain the Camel Casing as I enter them in the Add Domains window?

 

[NetPark]

@epik I tried to add a lot of external domains to my portfolio (for listing in Epik Marketplace). The domains were camel cased when I entered them in the "Add Domains" window. But, after they were added in my portfolio, I find the casing gone. I need to camel case them one by one from Marketplace>Domain Casing, which is time consuming and an unnecessary task for me, as I had already camel cased them in my excel sheet..

Is there a way to retain the Camel Casing as I enter them in the Add Domains window?

You can choose few options like Capitalize, Upper, Lower, Auto from:
Choose domains - (Hamburger) - Marketplace - Domain casing

 

[Darkniight]

You can choose few options like Capitalize, Upper, Lower, Auto from:
Choose domains - (Hamburger) - Marketplace - Domain casing

Yes, I can choose to Capitalize, Upper, Lower, Auto etc. after adding the domains. But, my domains are already properly cased while adding, I just want to retain that casing. I didn't find any option that lets me achieve that.

Edit: I just found that selecting all of them and choosing the 'Auto' solves my problem. Thank you very much.


Epik should make it the default option so that casing is retained.

 

[Jess Robison]

Yes, I can choose to Capitalize, Upper, Lower, Auto etc. after adding the domains. But, my domains are already properly cased while adding, I just want to retain that casing. I didn't find any option that lets me achieve that.

Edit: I just found that selecting all of them and choosing the 'Auto' solves my problem. Thank you very much.


Epik should make it the default option so that casing is retained.

@Darkniight - thank you for reaching out. Your suggestion will be notated on our side for the TECHs. You are welcome to reach out to our Customer Support team in the future if you need a TECH to review. Take care!

 

[JLJ]

We go to marketplace.epik.com , search our domain listed there, it is not there, because by default mls is chosen. So we have to switch to epik marketplace, as if we were somewhere else. And what we typed is erased, we need to type it again.. ok, our listing is there, and we can check whether we made the domain 100 times cheaper by forgetting to type cents by accident... Endusers won't do it... they would assume, by default everything is searched.

@topdom Just following up here to confirm this has been fixed - global search is now done by default in the appropriate /search path - https://www.epik.com/buy/search

Thank you for the report!

 

[topdom]

Yes, fixed.

 

[topdom]

Now there is a new and urgent problem. You don't allow us to use our balance because you say we reached our weekly spending limit. Total nonsense. Payment was made already. But product can't be given to buyer, because it counts as spending second time.

SOLVED. Caused by misunderstanding involving people+machines.

 

[topdom]

SOLVED.

 

[topdom]

SOLVED.

 

[topdom]

Epik used to have good customer service.
New people pretend they are robots.

SOLVED.