DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[Lox]

I have met a lot of CEO's and decision making people in life but none were like the DAN's CEO (R). After a one-hour face-to-face chat, outside the office in a casual caffe bar, I figured, he's a humble person who's willing (+ absolutely interested) to listen, accept or respect another's opinion/s. And for his age, he is indeed very wise-visionary person who cares about and taking all aspects into consideration.

You need people like him and his team to work for You and Domain Industry in general.

Rather bring a solutions to the table - crystal clear solution. If we’re not providing solutions, then we’re a part of the problem. It's OK to point out all of the problems, weaknesses, and defects... but we need solutions more than anything.

Post:

Problem is > Solution is

Regards

 

[Future Sensors]

I have met a lot of CEO's and decision making people in life but none were like the DAN's CEO (R). After a one-hour face-to-face chat, outside the office in a casual caffe bar, I figured, he's a humble person who's willing (+ absolutely interested) to listen, accept or respect another's opinion/s. And for his age, he is indeed very wise-visionary person who cares about and taking all aspects into consideration.

You need people like him and his team to work for You and Domain Industry in general.

Rather bring a solutions to the table - crystal clear solution. If we’re not providing solutions, then we’re a part of the problem. It's OK to point out all of the problems, weaknesses, and defects... but we need solutions more than anything.

Post:

Problem is > Solution is

Regards

I can only speak for myself, but I'm providing such solutions with my bug reports all the time.

 

[Jurgen Wolf]

What solutions, to fix their JavaScript failures etc.???

 

[frank-germany]

I have met a lot of CEO's and decision making people in life but none were like the DAN's CEO (R). After a one-hour face-to-face chat, outside the office in a casual caffe bar, I figured, he's a humble person who's willing (+ absolutely interested) to listen, accept or respect another's opinion/s. And for his age, he is indeed very wise-visionary person who cares about and taking all aspects into consideration.

You need people like him and his team to work for You and Domain Industry in general.

Rather bring a solutions to the table - crystal clear solution. If we’re not providing solutions, then we’re a part of the problem. It's OK to point out all of the problems, weaknesses, and defects... but we need solutions more than anything.

Post:

Problem is > Solution is

Regards

Problem:
"Zahlen Sie jetzt den vollen EUR 2.500 € ohne MwSt., oder wählen Sie Leasingkauf, oder unterbreiten Sie einen Preisvorschlag"

Solution:
"Zahlen Sie jetzt 2.500 €, wählen Sie Leasingkauf, oder unterbreiten Sie einen Preisvorschlag "

 

[Wisher]

It doesn't matter how much spin they put on it.
Adding extra fees (let alone ones that are hidden to buyer until they fill in their contact details)
is NOT going to help with conversions.

Which is more convenient for most buyers and also offers some protection? Credit cards, Paypal etc not bank transfers. These customers are getting surprise extra fees now.

They already removed it for under $999. The solution. Scrap it all together.
Just because Dan released some revamped landing pages they can get an extra 2% from your sales over $999, why?

 

[DomainBarracksRob]

We've been informed that there's quite some misinformation spreading about our revamped checkout. We'd like to share some insights about our checkout to clarify why we're so excited about our new checkout, and you should be too.

We've designed the checkout with care and so far the data since launch is looking very promising. It's too early to make a final conclusion yet and we will implement improvements over time when our data indicates that that is required. But so far, after a small hiccup on launch day, we're doing well.

Here's what makes our payment processing system stand out:

1: We offer all local payment solutions per market. Most of our competitors are focused on optimizing
for just one region. Domain buyers at Dan can pay with their local payment processor like Ideal, Mr cash, AliPay etc. These payment options do not introduce any payment fee.

2: All transactions handled by Dan under $999 do not include a payment fee.

3: For transactions from and above $1000 we've created an entirely new setup so we can offer local Bank Transfers which process within hours not days as an alternative that also introduces a 1% discount for the buyer. Unlike our previous checkout, all domain buyers in the new model get the easy local Bank Transfer option including the 1% discount.

Since our sellers pay a low commission at Dan and considering that Dan has built quite a reputation with repetitive domain/brand buyers, we expect more end-users to purchase their domain at Dan due to the 1% discount given which saves you inherently also commission that other platforms charge. Buying domains at Dan is the smartest thing a domain buyer can do. They'll get an exclusive 1% discount and enjoy a much faster and efficient domain ownership transfer.

In the new model, the seller even gets a 1% discount when the buyer pays with Bank Transfer. Even if you import a lead, and the lead pays with Bank Transfer, you only pay a 4% commission instead of our already low 5%.

4: We're the only marketplace that accepts credit card payments up to $100k (Afternic/ Sedo/ Escrow.com all limited this to just $5K). We process weekly multiple mid $xx,xxx transactions being paid with credit card at Dan. This alone is making all Dan sellers more money.

Meanwhile our other two direct competitors: Godaddy & Sedo both charge fees and or make their checkout pretty limited. Godaddy always ads a $19 renewal charge on all transactions while Sedo charges a 3% payment processing fee.

5: In the past 12-months we've implemented many changes in the background with the assistance of a dedicated Adyen payment specialist and a third-party PSP optimization specialist. We've for example increased the acceptance rate of credit card payments from the US by 24%! Which is huge! Our current credit card acceptance rate is higher than 95% of other e-commerce/marketplaces due to the strong focus we gave this part of the core service we offer.

In our revamped model, as mentioned earlier, we've made sure to always present the buyer with a discount alternative and free local payment processing alternatives next to the payment options that do have a 1% or max 2% payment processing fee involved.

We do not share these things publicly because we shouldn't have to. Especially not in a market where our product and processes are copied by all competitors, new and old.

Dan is the only party here that actually monitors checkout abandonment rates, checkout completion rates, conversion rates, and so on. The assumption being made by many non-active Dan sellers that we'd implement a new checkout that would hurt sales is one that we cannot comprehend. If after the first 30 days we observe a big checkout abandonment rate, we'll revert the payment fee update immediately.

We've built the most efficient domain marketplace existing today, active Dan sellers know this because we're continuously improving our processes on all fronts. All divisions at Dan (we're growing to 45 employees this year and 110 next year) have KPI's and each division, monthly makes sure to improve their division KPI's. The bigger we get, the more we can do. In the past years, we've operated with a very small development team. Now, 60% of our entire team is in product development!

We've started the process of raising €15M in growth capital this year to double down on everything we've planned next. That round will likely close before December. Our announcement blog post made it clear that what we've launched recently is the new foundation for us to be able to build & grow faster towards our end goal and so an in-between offering.

We've rejected 3 acquisition offers in the past 2 years alone from the biggest companies in the market because we're not closely done with reshaping the domain industry. In those discussions, we found out how effective our marketplace is performing compared to our competitors. The domain industry is still a niche market, which introduces benefits but also negative downsides. A small group of domainers that hardly sell any domains are the most vocal ones on forums like this one. This makes us less active here because we gain nothing from getting into endless discussions with people that are not receptive to anything we say.

Always ask Dan's staff about how things work at Dan when in doubt. We don't advise collecting information about Dan on forums because we're a fast-moving company that changes processes often.

We hope the above clarifies the checkout changes we've implemented and why Dan's checkout is still the best payment collection option offered in the market.

Kind regards,

Dan

Thank you @DAN.COM ! You all are much more appreciated than the slim buggering group of “whinny grown adult complainers” in this thread might make it seem.

I bit my lip but some of you, must of been the WORST people to have the in school when it came to group projects! Bitching and complaining ....IS NOT a helpful tactic of fixing something YOU yourself have interest in!

I would of paid for the For the vinegar, my God, it’s a bit embarrassing to even be associated with some of you.

Whining over and over like that Crazy Loud nut at the Walmart checkout out Line holding everyone else up for hours, because the $2Dollar coupon was invailed.. Most people avoid people lake that!! No one wants to listen to or deal with it!

@DAN.COM thank you for still being a part of this thread.


To the few that did days on end “bitching” in this thread ......get a Grip!

Your communication skills need work, your attitudes surely will effect more than this thread!

Posting,reporting problem? That’s fine an Dandy....

Acting like whining spoiled bratty Karens........Embarrassing!!!!!

Be a problem solver, not a problematic pain in the

 

[davidc1]

I have met a lot of CEO's and decision making people in life but none were like the DAN's CEO (R). After a one-hour face-to-face chat, outside the office in a casual caffe bar, I figured, he's a humble person who's willing (+ absolutely interested) to listen, accept or respect another's opinion/s. And for his age, he is indeed very wise-visionary person who cares about and taking all aspects into consideration.

You need people like him and his team to work for You and Domain Industry in general.

Rather bring a solutions to the table - crystal clear solution. If we’re not providing solutions, then we’re a part of the problem. It's OK to point out all of the problems, weaknesses, and defects... but we need solutions more than anything.

Post:

Problem is > Solution is

Regards

problem is : dan does not care of customer's feedback > solution is : dan cares about customers feedback

If you read this thread you'll see many time same requests and most of them are not made years after...

They always says they are working hard, but nothing is done years after...
For example, implementing a balance, it's not complicated to develop that...I requested it in 2018, they say in late 2019 it will be done in 2020 here: https://www.namepros.com/threads/da...-official-thread.1148567/page-27#post-7545700
nothing is done at the moment...
and many things are like that ---> that mean they are bulshitting their customers

Another thing that is boring is when they change something without noticing their customer before, example : the min. price to $99, adding 2% to their commission, changing to a not tested landing..etc... ---> that mean they dont care about their customers.


I also like dan for many things I feel exactly like Frank on this post : https://www.namepros.com/threads/da...official-thread.1148567/page-144#post-8343283

 

[AstroDog]

Font of domain name is waaaay too large, fat and clunky.

Consult a graphic designer and pick a classy font! Our domain names deserve it!

 

[frank-germany]

problem is : dan does not care of customer's feedback >
solution is : dan cares about customers feedback

100%
customers are the domainers.

domain market places tend to think differently
as they pay us and get paid by the visitors

what will you sell
w/o domainers?

 

[Crysis]

Dan, I think you should unwatch this thread for a while.

 

[Jurgen Wolf]

Balance, the banned Intercom, the correct indication for sales in different currencies, bulk search etc. - there are many longplays for last 3 years since I participate...
I agree, the simplest solution they prefer: forget us and go to our competitors.

 

[frank-germany]

Dan, I think you should unwatch this thread for a while. The whining Karen's will eventually get fed up and leave.

leave?

....


no traffic to DAN
thats more likely

 

[Jurgen Wolf]

I moved all domains away, 0 in my account as of now.
3 years are more than enough for me to compare with others, to review the results and to find the best solution.

 

[xynames]

Two Year review Afternic DomainAgents Sedo DynaDot Flippa Uniregistry UNDeveloped (DAN) marketplace
https://www.namepros.com/threads/tw...registry-undeveloped-dan-marketplace.1141640/

Updated to reflect recent sale on DAN marketplace.

 

[Lox]

problem is : dan does not care of customer's feedback > solution is : dan cares about customers feedback

If you read this thread you'll see many time same requests and most of them are not made years after...

They always says they are working hard, but nothing is done years after...
For example, implementing a balance, it's not complicated to develop that...I requested it in 2018, they say in late 2019 it will be done in 2020 here: https://www.namepros.com/threads/da...-official-thread.1148567/page-27#post-7545700
nothing is done at the moment...
and many things are like that ---> that mean they are bulshitting their customers

Another thing that is boring is when they change something without noticing their customer before, example : the min. price to $99, adding 2% to their commission, changing to a not tested landing..etc... ---> that mean they dont care about their customers.


I also like dan for many things I feel exactly like Frank on this post : https://www.namepros.com/threads/da...official-thread.1148567/page-144#post-8343283

Agree, Dan's PR / Promo flotilla is out of sync or in-a-box bumblebee. They need to talk and walk at the same time.

 

[Lox]

What solutions, to fix their JavaScript failures etc.???

Can you point / navigate where to look for the problem with Dan's JS. I have 3 JS veterans on a payroll doing nothing right now, so they'll be half-happy to look at it and maybe able to deliver a sort of solution.

Thanks

 

[Lox]

The most of the marketplaces were (and still) used to selling domains with basic service: list and wait.

Now, (I mean, since Q4 2018), the marketplaces and domain sellers need to understand a thing or two - the salespeople (aka brokers, channelers) must be sourced externally (signed contract). Each type of domain name requires different approaches and skills, and each one has different problems that *broker must overcome - determining when it's finally the right (legal) time to attract (alert) or promote (guide) a set of parties interested in acquisition.

There you have it. DIY or Wait for the ... miracle ...

Things are not the same as before. The number of domains for sale more than doubled last year and the prices for the T2 domains have dropped radically. Turbulent years 2019, 2020, 2021, 2022 & 2023. Economically speaking, 2024 should bring more $ and stability.

IMO

Regards

 

[tomcarl]

Wow. Dan has certainly raised the bar with this update. Looks fantastic.
Visually attractive, inspiring, trustworthy. Have to give credit where it's due!
Please don't get acquired by a spoiler.

 

[Wisher]

I moved all domains away, 0 in my account as of now.
3 years are more than enough for me to compare with others, to review the results and to find the best solution.

I am doing the same. ALL names will be removed by the end of today.
I do not want my customers incurring Dan's 2% hidden fees or be one of the guinea pigs while they test out the conversion drop off.
Tried constructive criticism, was censored, now just voting with my feet.

 

[tomcarl]

I am doing the same. ALL names will be removed by the end of today.
I do not want my customers incurring Dan's 2% hidden fees or be one of the guinea pigs while they test out the conversion drop off.
Tried constructive criticism, was censored, now just voting with my feet.

You join this community forum 6 days ago, as an unknown, and start spewing negativity all over this thread with complaints about a 2% fee at the same time Dan has revamped its entire platform and has been consistently raising the bar in our industry for nearly 5 years, charging a 9% commission on sales vs 10%, 15%, 20%, 35% elsewhere, payouts within 12-24 hours, the most modern landing pages out there, and you're complaining about 2% which is $20 out of $1000, and $200 out of a $10,000. This is an obstruction toward your sales despite all the conveniences Dan has to offer both buyers and sellers?

Who sent you?

 

[Wisher]

You join this community forum 6 days ago, as an unknown, and start spewing negativity all over this thread with complaints about a 2% fee at the same time Dan has revamped its entire platform and has been consistently raising the bar in our industry for nearly 5 years, charging a 9% commission on sales vs 10%, 15%, 20%, 35% elsewhere, payouts within 12-24 hours, the most modern landing pages out there, and you're complaining about 2% which is $20 out of $1000, and $200 out of a $10,000. This is an obstruction toward your sales despite all the conveniences Dan has to offer both buyers and sellers?

Who sent you?

I explained why I joined. Because I was only on Twitter and Dan censored nearly all my posts on there.

Anyway as I said voted with my feet. Not using them anymore. So I won't comment further on this thread. All the Dan fan boys, have fun with your new extra 'hidden' buyer fees. If you want an echo camber of dan worship you are welcome to it.

 

[tomcarl]

.

 

[xeroox]

Seems like if you don't complain = you are a fanboy

 

[tomcarl]

.

 

[Peak.Domains]

It's like someone gifts you a brand new car but you choose to complain about the 2% difference in gas mileage

We're comparing a service that we pay to use (in the form of commissions) to somebody giving us a free car...? Nice!

It's more like if someone takes your old car and tells you they're going to bring you a new one... just wait a few months, now wait a few more months, just a bit longer... then they bring you back your old car with a new coat of paint.

I'm looking forward to seeing some new features tho, for sure I love how many people are crying and being so defensive and sad about anyone who is leaving feedback for a business, when Dan has actively encouraged feedback lol. The unhinged, ranting fanboys are a much worse look than any legitimate feedback could ever be.