CAUTION: Stop using Namecheap

[aww]

Haven't posted in awhile but just wanted to drop a tip for those not in the loop:

Namecheap and enom are on very bad speaking terms now.

Enom has locked namecheap out of their transfer system and Namecheap can no longer expedite transfer out of the enom system for any reason (except court order)

Do not fall for the small discount codes or "transfer days" they have, you are going to get sucked into a very bad situation.

Remember, Namecheap is not a real registrar, they are simply a very large reseller of enom and that limits them drastically.

Ask anyone who has to wait a full week for a domain transfer from Namecheap and you'll start to get the picture.

Those with good memory will find having namecheap hold domains hostage is very ironic, considering the fiasco they had with godaddy back in 2011 over the same timeout issue...

 

[Kate]

Two possibilities:

1. The EPP code is out of sync with the registry. Maybe you can generate a new one yourself with this trick: lock domain, unlock domain, request EPP code, see if it a new code has been generated in the process.
   
2. Or you have an encoding problem like this: https://www.namepros.com/threads/wa...epp-auth-code-characters.876649/#post-4987193

 

[forge]

Yes, it's almost amusing how certain entities suddenly become the "bad guys of the week" especially when last week or last month they were the "go-to" outfit to escape the LAST bad guy (registrar in this case).

Like all the GoDaddy bashing once they curtailed their $0.99-1.99 coupon codes, when everyone started singing praises of all these fantastic alternative registrars, such as Namecheap.

Sometimes talk is cheap.

 

[Name Trader]

I would say that NameCheap are no worse than most Registrars/Resellers who don't allow expedited transfers. They are probably better than most. I would not be selecting my Registrar based upon the speed that they release domain transfers. There are many more important factors than that. There are also probably more registrars which don't allow expedited transfers than those who do. So this is entirely a "storm in a teacup" based on a false premise by the OP. eNom have not locked them out of their expedited transfer system. eNom have canceled their expedited transfer system, what seems like at least a year ago, already.

Disclaimer: I don't use NameCheap as my registrar. Any domains I acquire and are registered at NameCheap, I transfer to my preferred registrar at the earliest possibility without any hiccups, but have to wait for the transfer, just like at many registrars.

 

[vivaldi]

Had already contacted their support:
"Kindly let us explain the origin of this issue. EPP/Authorization code is used as a protection mechanism to ensure that only the rightful domain owner can control the transfer of the domain registration. From time to time the codes are regenerated at the registry level to add more security to domain transfers.

We have contacted our upstream provider with a request to synchronize the EPP code for your domain with the registry and resend it to you. Kindly allow them some time to proceed. Once we receive a reply from them, we will inform you via this ticket.

The new EPP code will be sent to the registrant domain email [email protected]

Your patience and understanding are highly appreciated in this matter."

 

[forge]

Had already contacted their support:
"Kindly let us explain the origin of this issue. EPP/Authorization code is used as a protection mechanism to ensure that only the rightful domain owner can control the transfer of the domain registration. From time to time the codes are regenerated at the registry level to add more security to domain transfers.

We have contacted our upstream provider with a request to synchronize the EPP code for your domain with the registry and resend it to you. Kindly allow them some time to proceed. Once we receive a reply from them, we will inform you via this ticket.

The new EPP code will be sent to the registrant domain email [email protected]

Your patience and understanding are highly appreciated in this matter."

That seems a bit tedious. I understand that EPP codes get reset, but I have yet to encounter it while attempting to process a transfer. I know it happens. Disclaimer: I don't have any names registered with Namecheap.

"Contacted our upstream provider." An EPP code reset (following a request by the registrant) should happen... in about the blink of an eye.

 

[Dave_Z]

They say they are helpless, they can not expedite transfers and it shines through that they probably never will be able to. They would like to, but can't.

If you want a topnotch registrar with transfers that take longer than other registrars, be my guest.

ICANN policy says "within 5 days". They take the full 5 days and then some. And they are unable to do anything about it.

Subpar.

I suppose NameCheap can always say they delay transfer-outs to allow time for fraud checks. Then again, how many people really appreciate that kind of answer despite its candor?

Anywho, that's fine. Everyone has mileage, some of which vary.

 

[Name Trader]

Namecheap is not the worse, but they are one of the worse.

1&1 is the worse.

Please elaborate how NameCheap are one of the worst? Worst what?

 

[alien51]

Tried to transfer a domain to Uniregistry, It says the code is invalid.
Always trouble with Namecheap!

That's what i'm talking about.

Your patience and understanding are highly appreciated in this matter."

That actually translates to "please wait for 2 days" in plain English.

Two possibilities:
The EPP code is out of sync with the registry. Maybe you can generate a new one yourself with this trick: lock domain, unlock domain, request EPP code, see if it a new code has been generated in the process.

Been there, done that. But no can do.

I had to open a chat session with their gorgeous Eastern European hot babes Support Staff like Natasha, and ask to manually request a new EPP code from Enom.

 

[rocky123]

I had to open a chat session with their gorgeous Eastern European hot babes Support Staff like Natasha, and ask to manually request a new EPP code from Enom.

ha ha ha

 

[RU]

I had to open a chat session with their gorgeous Eastern European hot babes Support Staff like Natasha

That just made my day. =)

 

[UXela]

Weird...
I just had a domain transferred from NameCheap to domain.com and the transfer went smooth.
Also had one ~1 week ago from NameCheap to NameSilo. That one went smooth too.

From what I heard a while back they have more than one "upstream provider". Perhaps only some domains are affected.

 

[Name Trader]

I rcvd my 3 domains transferred away from NameCheap. So there is nothing wrong with the transfer process away from NameCheap. It works exactly as it should. The ghost records at NameCheap are eNom's fault I'll send NameCheap a ticket to remove them.

 

[JudgeMind]

Haven't posted in awhile but just wanted to drop a tip for those not in the loop:

Namecheap and enom are on very bad speaking terms now.

Enom has locked namecheap out of their transfer system and Namecheap can no longer expedite transfer out of the enom system for any reason (except court order)

Do not fall for the small discount codes or "transfer days" they have, you are going to get sucked into a very bad situation.

Remember, Namecheap is not a real registrar, they are simply a very large reseller of enom and that limits them drastically.

Ask anyone who has to wait a full week for a domain transfer from Namecheap and you'll start to get the picture.

Those with good memory will find having namecheap hold domains hostage is very ironic, considering the fiasco they had with godaddy back in 2011 over the same timeout issue...

Thanks

 

[Name Trader]

@JudgeMind - FYI. This first post is completely erroneous and has been 100% debunked.

 

[Name Trader]

It took NameCheap less than 4 hours to remove the ghost records from my account. I am completely satisfied that NameCheap is working just fine.

 

[enetwork]

Thanks for your feedback and those of others. Just wanted to let you know we’ve listened and while this was instituted for security reasons I agree that it causes a burden on domainers and domain traders due to the time issues. That being said, as of yesterday, the 5 day waiting period has been removed from all transfers away from from Namecheap to 0 days. The best way to approach this is to beef up our already great internal security with even more 2fa options. Thanks again for pushing this issue forward and your feedback.

Richard K.

CEO Namecheap

 

[cdboard]

wow. good response, enetwork!

 

[aww]

UPDATE:

Today (Friday September 25th 2015)

I was finally able to transfer a .com out of namecheap in 30 minutes.

Minutes after I clicked accept on transfer-approval page (enom's) it was at my other registrar.

So what enetwork has said is confirmed.

Hope that helps people. Though we don't know if it will stay this way.

 

[Name Trader]

Thanks for your feedback and those of others. Just wanted to let you know we’ve listened and while this was instituted for security reasons I agree that it causes a burden on domainers and domain traders due to the time issues. That being said, as of yesterday, the 5 day waiting period has been removed from all transfers away from from Namecheap to 0 days. The best way to approach this is to beef up our already great internal security with even more 2fa options. Thanks again for pushing this issue forward and your feedback.

Richard K.

CEO Namecheap

Super. Richard.

 

[bonavee]

Thanks for your feedback and those of others. Just wanted to let you know we’ve listened and while this was instituted for security reasons I agree that it causes a burden on domainers and domain traders due to the time issues. That being said, as of yesterday, the 5 day waiting period has been removed from all transfers away from from Namecheap to 0 days. The best way to approach this is to beef up our already great internal security with even more 2fa options. Thanks again for pushing this issue forward and your feedback.

Richard K.

CEO Namecheap

Hi Richard, we initiated a 'transfer out' of Namecheap, my sold domain to the buyer (=> GoDaddy) on September 21, 2015. So far, nothing has changed even though I unlocked the domain the same day and sent him the Auth. Code! Any thoughts on this?