Atom.com domain pricing discrepancy on mobile

[byte]

Has anyone experienced an issue when repricing domains on Atom.com, specifically on the mobile interface? I have observed that the secondary purchase button, which appears after the user scrolls and the primary button at the top is no longer visible, does not reflect the updated pricing. However, the primary button at the top does display the correct price and seems unaffected by this glitch.

This issue has been ongoing for over a week since I updated the prices, so it does not appear to be related to caching or propagation delays.

This pricing inconsistency could easily confuse potential buyers, so resolving it is a high priority. Has anyone found a workaround or received a response from Atom.com support regarding this problem?

New price (4995) accurately shown in the first purchase "Proceed to payment" button upon visiting a domain with atom nameservers:

Secondary mobile purchase button failing to populate with current, updated price:

@Atom.com - need your help on this one!!

 

[polymorph]

I have reported this months ago and they removed the mobile strip for a while. Looks like they brought it back without it being fixed..

 

[November]

This needs to be fixed!

 

[byte]

I have reported this months ago and they removed the mobile strip for a while. Looks like they brought it back without it being fixed..

Hm. Thanks so much for the info. I might as well reprice all my domains to their original price if that's the case, or change nameservers entirely, which I'd rather not do as I like Atom's commission rate and interface. I can't afford an interested party becoming confused or irritated upon looking at two radically different prices.

It seems like a simple problem that could be the result of a table in an SQL database not being updated. I do not understand why this couldn't be fixed in under an hour.

Tagging @Atom.com once more.

 

[Atom.com]

Hello Kristie,

Thanks for sharing this. This issue should now be fixed but if you are still experiencing it, please send us an example of domain via chat and we will look into it right away.

 

[byte]

Hello Kristie,

Thanks for sharing this. This issue should now be fixed but if you are still experiencing it, please send us an example of domain via chat and we will look into it right away.

The problem has been resolved. Thank you for the quick response and fix, Atom.com!