Atom / Atom.com - Marketplace (formerly Squadhelp)

[JudgeMind]

Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS

• No Listing fee
• No Logo design fee
• Ability to submit your names to end users holding naming contests
• Ability to chat directly or send a message directly to end users.
• Stats of your marketplace domains are shown in the marketplace dashboard.
• Their customer service and support has been great, 24hr a day chat.
• Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
• End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
• When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
• Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
• One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
• Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
• I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.

CONS

• Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
• Their logos are not top quality, in fact I requested to have some of my logos remade.
• I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
• After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.

 

[Bob Hawkes]

The name I had first noticed it on I had just listed, last night in fact.
This morning when checked some more, not showing it. I am wondering if they are starting it for new listings, but I need to do more to be sure.
-Bob

 

[Name2go]

Have you tried the Atom logo service for standard listings yet?

If so, is it the old logo maker with sometimes counterproductive results, or does Atom use the new AI, which has recently been positively reviewed by some users?

I'm considering doing that if the results are okay. I don't have the time in two lifetimes to edit each standard listing individually.

 

[Velocity.Now]

I am having trouble assigning a domain to a logo designer, anyone else having an issue. The screen goes dark and unresponsive when I click reject and send to logo designer.

 

[NameGroove]

I am having trouble assigning a domain to a logo designer, anyone else having an issue. The screen goes dark and unresponsive when I click reject and send to logo designer.Show attachment 276270

Same issue here. Reported to Atom tech team

 

[Velocity.Now]

Same issue here. Reported to Atom tech team

Thanks, I thought for a while my privilege was removed

 

[Dane]

Good news / Bad news...
The good news is, it looks like they added the Down Payment amount to the landing page (without having to first click on Pay in Installments).
The bad news is, the payment amounts are all out of whack.
Hopefully this is just a temporary bug?

 

[Jannes]

Good news / Bad news...
The good news is, it looks like they added the Down Payment amount to the landing page (without having to first click on Pay in Installments).
The bad news is, the payment amounts are all out of whack.
Hopefully this is just a temporary bug?

Show attachment 276274

So, the buyer pays more now and then gets some of it back monthly. That's clever.

 

[NameGroove]

Good news / Bad news...
The good news is, it looks like they added the Down Payment amount to the landing page (without having to first click on Pay in Installments).
The bad news is, the payment amounts are all out of whack.
Hopefully this is just a temporary bug?

Show attachment 276274

omg

 

[Atom.com]

You're welcome, and thanks for the detailed response.

I'm a bit unclear if the seller and buyer are "in on" the fraud - or if it is just the buyer using stolen cards. If it's just the buyer, I'm unclear how Premium listings going through a higher level of review mitigate the issue. However, if it's also the seller, I can see how your coin submission process creates a high hurdle for listing of stolen domains. Perhaps there are also other types of fraud outside stolen domains. So, admittedly with limited information, may I make a suggestion?

How about raising cc limits for Trusted Sellers? A Trusted Seller seems an unlikely candidate for theft of domains and fraud. However since I am unclear who gets the Trusted Seller moniker, if that label is too broad, perhaps only allow Gold & Platinum sellers to have cc limits raised. Or just Platinum sellers (as a benefit of the tier). Or Platinum sellers who have been on platform x years or have x $ sales, etc.

The concept I'm putting forth is whether there is a type of seller that becomes highly unlikely to commit fraud and as such they can sell their Standard, Plus, and Sapphire names with a higher cc limit? The side benefit of this is buyers are able to buy a larger chunk of Atom inventory with cc's creating a more consistent buying experience.

Of course if the issue has to solely do with buyer fraud (and not the seller at all), then my idea is irrelevant. Although that leaves me wondering how Premium vs Standard review matters. A buyer with a stolen card could buy a Premium name with their stolen cc just as easily as buying a non premium Sapphire name.

btw, this is not hypothetical. A few days ago I was forced outside the Atom eco-system to finalize a Standard listing sale where the buyer needed to pay by credit card. It would seem to me it'd be in Atom's best interest to keep sellers like me (Trusted Platinum) within the Atom eco-system for sales like this.

Thanks for your feedback. We’ve now increased the credit card thresholds for Standard and Plus listings when the seller is a Trusted Seller. In those cases, the limits now match those of Premium listings.

We’ll continue monitoring this and are also working on expanding additional payment options for buyers.

 

[Atom.com]

So what's your recommendation for standard or plus listings priced above 5k? What should we do? @Atom.com

Buyers still have access to several other payment options for Standard and Plus listings priced above $5K — including Wire, ACH, Escrow.com and Crypto.

Additionally, as mentioned earlier, if you’re a Trusted Seller, the credit card thresholds for Standard and Plus listings are now significantly higher, matching those of Premium listings.

 

[Atom.com]

Hello,

I want to share a very frustrating experience I had with Atom. On May 19, I reached out to support because I wasn’t able to lower the reserve price on one of my domains. The system gave me an error saying something like "Reserve price should not be more than $0." The strange part is that just a few minutes earlier, I had managed to keep lowering the reserve price on another domain with no problem at all that was also on auction.

That first domain worked exactly how you’d expect: I was able to lower the reserve whenever I wanted, even up to the very last moment before the auction closed. So clearly, the system can support this, it just didn’t for the second domain, which shows there’s some kind of technical inconsistency.

What should’ve been a quick fix turned into a long and frustrating back n forth with several support reps. I had to repeat myself multiple times, even though I had already explained clearly what I wanted. But the real question is: why do I need to message support in the first place to change a reserve price? It should be something I can control myself at any time. I might have wanted to lower it again later like I did with the first one.

To make things worse, after a certain point, support just stopped replying altogether. I could see they were active, but no one responded and this went on for days. It felt like I was being ignored, like I was the problem, instead of them actually fixing what’s clearly a system issue.

I really hope a supervisor looks at my chat and realizes there are things that need to be addressed.

At the very least, users deserve reliable tools and responsive support instead of ignoring them.

Thanks for your feedback. We’ve reviewed the chat interaction and agree there was a gap in how it was handled. The issue has been addressed internally, and we’ll continue working to ensure all our users receive a best-in-class support experience.

 

[NameGroove]

Thanks for your feedback. We’ve now increased the credit card thresholds for Standard and Plus listings when the seller is a Trusted Seller. In those cases, the limits now match those of Premium listings.

We’ll continue monitoring this and are also working on expanding additional payment options for buyers.

Thanks for listening to my idea. And that is excellent news for both buyers and sellers alike!

 

[Atom.com]

The name I had first noticed it on I had just listed, last night in fact.
This morning when checked some more, not showing it. I am wondering if they are starting it for new listings, but I need to do more to be sure.
-Bob

We are in the process of rolling this feature out across all landers. The information should be automatically visible once the internal cache is cleared which typically happens within 24-48 hours for most domains.

Good news / Bad news...
The good news is, it looks like they added the Down Payment amount to the landing page (without having to first click on Pay in Installments).
The bad news is, the payment amounts are all out of whack.
Hopefully this is just a temporary bug?

Show attachment 276274

There was a temporary glitch earlier that affected a small number of domains and caused the down payment amounts to display incorrectly. It’s since been resolved

 

[Velocity.Now]

I am having trouble assigning a domain to a logo designer, anyone else having an issue. The screen goes dark and unresponsive when I click reject and send to logo designer.Show attachment 276270

This is still an issue for me . . .what about everyone else ?

 

[Atom.com]

For any new Beta features, we typically roll them out first on the core Atom.com landers, then extend them to WLM pages in a subsequent release. With thousands of active WLM sites, this staged rollout helps minimize risk in case any issues arise.

That said, we have a release planned in the next few days that will include minimal landers and several other improvements for WLM. Appreciate your patience and continued support!

Great news!

Quick update: All WLM landing pages have now been upgraded and include the latest features - including minimal landers, Track Price, and the updated UX.

To see the changes live, you may need to clear the WLM cache from your dashboard.

 

[Atom.com]

I am having trouble assigning a domain to a logo designer, anyone else having an issue. The screen goes dark and unresponsive when I click reject and send to logo designer.Show attachment 276270

Thanks for flagging this. Our team is looking into it and should have a fix soon.

 

[Dane]

if you’re a Trusted Seller, the credit card thresholds for Standard and Plus listings are now significantly higher

How does one become a Trusted Seller?

 

[NameGroove]

How does one become a Trusted Seller?

Invitation only. "typically those who have Gold or higher status or those who have already sold a certain number of domains on our platform."

https://www.atom.com/blog/introduci...ram-a-faster-smoother-experience-for-sellers/

 

[Dane]

I added Make an Offer to some of my names and thought it didn't turn on... until it was pointed out where on the landing page it was located. I had assumed it would be up near the price, but I was wrong.

For those of you using Make an Offer, how do you feel about the placement of it on the landing page? Do you think it should be made more obvious and positioned closer to the pricing (like within the "Purchase Domain" box)? Or do you like that it is sort of hidden, located in its own box down below the pricing? Curious to know how others feel about it.

 

[Dane]

I continue having issues with the Down Payment amount. I have 15% set but I keep finding names that show 20% down payment. Atom support is trying to figure out what's wrong. Anyone else come across this issue?

This is not the first time I've found problems with random names (but not all of them). Makes it hard for me to trust that Atom is showing the correct info across the board on every name. And it's too time consuming to check each and every name to make sure everything on the page is correct.