Atom / Atom.com - Marketplace (formerly Squadhelp)

[JudgeMind]

Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS

• No Listing fee
• No Logo design fee
• Ability to submit your names to end users holding naming contests
• Ability to chat directly or send a message directly to end users.
• Stats of your marketplace domains are shown in the marketplace dashboard.
• Their customer service and support has been great, 24hr a day chat.
• Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
• End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
• When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
• Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
• One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
• Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
• I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.

CONS

• Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
• Their logos are not top quality, in fact I requested to have some of my logos remade.
• I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
• After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.

 

[karmaco]

My recent SH experience:

I recently bought M o n e y E a r l y .COM on a nP auction for 4X the price of a hand reg. (shhh nP has good deals)

I felt it had a good chance of being SH premium.

I used a SH coin. (purchased at 50% off using SH points)

It was rejected.

Though, and I don't know if this is because I used a coin, the submission states reviewed by SH Internal Team as well as being provided an Expert Review Score 1/10.

Show attachment 155091


So even though the rejection is disappointing to my expectation, considering a SH coin was used, I appreciate the fact that it was viewed by an apparent internal team. Opposed to the below auto rejected response (which was submitted without a SH coin) that also cost me more than a hand reg, but was rejected at 1/15 with no internal review.

I guess what I'm saying, is if the customer is going to spend the extra funds (a SH coin) for the submission/review, then I hope that review is given a fair shot. Though, in respect to other feedback, should a seller be required to pay SH to receive a fair shot?

Or, is researching the domain, and paying whatever amount is needed to acquire the domain, enough for SH sellers to receive a for review shot?

I don't mean for this review to sound overly critical. As the addition of certain features tells me SH is making a sincere effort. Just providing some feedback.

Additionally, for it not have been SquadHelps valiant decision to forgo (be it temporary or permanent) the wholesale commission fee, I'm not sure how excited I would have been to using coins. But, since it appears SH took a morally responsible high ground, I'm happy to balance out their loss, with paying for some SH coins every now and then, to help balance out the cost of their time (since it appears they're paying it forward).

They didn’t do anything noble by reducing or stopping wholesale commissions. They were greedy, as always, for pushing their way into the trading of names for the purpose of their financial gain in the first place. Its not their business if you want to sell names privately. Why did they ever warrant a cut?

Everyone else has a no charge Slack Channel for trading names non publicly. A person is free to trade here privately. Everything they do in their ever changing policies is for the benefit of SH and not the sellers.

People just like to be taken advantage of every step of the way it appears from the insane commission, contest issues, coins and so on. Remember when they said never trust a marketplace that charges you for a review? I do.

 

[Grilled]

Why did they ever warrant a cut?

Well, for one, payment processing fee's. I think by SH not charging any fee whatsoever for wholesale sales, they may be losing money in each transaction.

Everyone else has a no charge Slack Channel for trading names non publicly. A person is free to trade here privately.

I get that perspective.

But when I sell on slack, PayPal is generally the payment processor of choice, and in that regards, it's an escrowless transaction (fine), but also subject to PayPal fee's if not paid F&F.

Everything they do in their ever changing policies is for the benefit of SH and not the sellers.

I also see the argument, that the easing up in charging wholesale fee's could be chalked up to customer education, geared towards educating/testing their internal wholesale system. <<similar to the Wendys APP giving away (a) free baconator breakfast sandwich w/ any APP purchase or (b) free kids meal with any APP purchase. I assume financially chalked up to consumer education.

Personally, irrespective of my disappointments with SH review accuracy, I prefer to sell on SH wholesale. Today was a one off in terms of payout requests, I guess I just happened to get the request in, under the cut-off time for a quick payment.

Remember when they said never trust a marketplace that charges you for a review? I do.

Where/when was this said?

I said something similar when BP started out with no listing fee's, then shortly after, realized the volume was too heavy, and started charging listing fee's. Though, despite that, I have heard some good things from BP sellers. Thus, domainers aren't always right.

 

[karmaco]

Well, for one, payment processing fee's. I think by SH not charging any fee whatsoever for wholesale sales, they may be losing money in each transaction.



I get that perspective.

But when I sell on slack, PayPal is generally the payment processor of choice, and in that regards, it's an escrowless transaction (fine), but also subject to PayPal fee's if not paid F&F.



I also see the argument, that the easing up in charging wholesale fee's could be chalked up to customer education, geared towards educating/testing their internal wholesale system. <<similar to the Wendys APP giving away (a) free baconator breakfast sandwich w/ any APP purchase or (b) free kids meal with any APP purchase. I assume financially chalked up to consumer education.

Personally, irrespective of my disappointments with SH review accuracy, I prefer to sell on SH wholesale. Today was a one off in terms of payout requests, I guess I just happened to get the request in, under the cut-off time for a quick payment.

Show attachment 155118




Where/when was this said?

I said something similar when BP started out with no listing fee's, then shortly after, realized the volume was too heavy, and started charging listing fee's. Though, despite that, I have heard some good things from BP sellers. Thus, domainers aren't always right.

They said on their Selling On SquadHelp pages never trust a market who charges you for reviews (On their selling on SH policy pages for at least a year) that was obvi a stab at BB. Then they did it too so quite a bit of hypocrisy.

 

[DomainBanana]

Where/when was this said?

This is from a once-famous post that has since been deleted:

https://helpdesk.squadhelp.com/en/articles/2841850-the-real-costs-of-listing-domains-in-marketplaces​

You can still see a quote on the discussion board where G. says:

"We have aligned our commission structures directly with the success of our sellers. We do not want any revenue if we are unable to sell your names."​

https://rule_violation/t/the-real-costs-of-listing-domains-article-discrepancies/3682/8

Better check it out fast before it's removed, too

 

[Grilled]

They said on their Selling On SquadHelp pages never trust a register who charges you for reviews (On their selling on SH policy pages for at least a year) that was obvi a stab at BB.

Are you referring to this page?

https://www.squadhelp.com/sell-domain-names

The earliest archive.org entry is from March 31st, 2019.

<<>>

(ADDED) Edit:

Better check it out fast before it's removed, too

General word of advice,
If there is a concern of a public webpage being removed soon. Archive it somewhere.
Be it with a CTRL + S on your local device, or on a public archive service such as Archive.li.

https://archive.li/mxiF8

 

[capybara]

Got annoyed with the "review and accept NDA" thing every single time and created a tiny Chrome extension to have it done automatically. Works in background too, so you can open several contests in new tabs and they are going to be NDA-accepted shortly after.

Spoiler: How to use

How to use:

1. Download .ZIP archive file with the extension from one of the following links:

Download from Namepros, alternative download, download from Mega

2. Extract the .ZIP archive file, a "Squadhelp Auto-accept NDA" folder is going to appear

3. In Google Chrome, type or paste in the address bar: chrome://extensions

4. Turn on the "Developer mode" toggle in the right top corner

5. Click the "Load unpacked" button

6. Select the folder

7. Extension is going to activate automatically. Chrome is going to add an extension icon next to the address bar – that is Chrome's default behaviour, but the icon is absolutely unnecessary, so click on it and select "Hide in Chrome menu"

8. You can then disable "developer mode" and delete the downloaded files

9. Try opening an NDA contest on Squadhelp and enjoy

 

[Grilled]

Got annoyed with the "review and accept NDA" thing every single time and created a tiny Chrome extension to have it done automatically. Works in background too, so you can open several contests in new tabs and they are going to be NDA-accepted shortly after.

Spoiler: How to use

How to use:

1. Download .ZIP archive file with the extension from one of the following links:

Download from Namepros, alternative download, download from Mega

2. Extract the .ZIP archive file, a "Squadhelp Auto-accept NDA" folder is going to appear

3. In Google Chrome, type or paste in the address bar: chrome://extensions

4. Turn on the "Developer mode" toggle in the right top corner

5. Click the "Load unpacked" button

6. Select the folder

7. Extension is going to activate automatically. Chrome is going to add an extension icon next to the address bar – that is Chrome's default behaviour, but the icon is absolutely unnecessary, so click on it and select "Hide in Chrome menu"

8. You can then disable "developer mode" and delete the downloaded files

9. Try opening an NDA contest on Squadhelp and enjoy

Now that's a helpful post at its finest!

We can type any number of characters on this forum to make "feedback". But if those characters are just words, without development, then what value are the characters being put together to form words that may or may not be heard, or useful?

Whereas, taking the developer approach, using characters to form a process, and code, is doing more than folks like myself who are seemingly just gibber gabbering around.

Thank you for sharing this approach.

 

[DomainBanana]

@GrantP and Squadhelp recently accused me of "targeting members of the Squadhelp community" by "calling out reviewers who owned names containing the same word" as one of my submissions.

My account has been restricted because of these charges.

These accusations are categorically false.

I have tried many times to communicate with Grant and Squadhelp about this incident. I recently spoke to Grant on the phone and he abruptly disconnected without addressing the situation.

Squadhelp has day after day refused me the opportunity to communicate with them or defend myself.

To set the record straight, here is exactly what happened:

One of my recent Squadhelp rejects was very similar to 31 premium domains on the marketplace. A number of these domains are owned by the seller-reviewers. When I saw this rejection, I decided to share my rejected domain and the 31 similar domains in this forum (all of these domains were masked so my post would not be found in search results).

I did this as a case study to demonstrate that there is a clear conflict of interest in allowing sellers to approve and reject domains when they themselves list competing domains on the marketplace.

Not once did I target specific sellers or call out any specific reviewers, as Squadhelp has accused me of.

In addition, I decided very quickly that I had been pressing this issue too hard over the past few weeks and -- on my own, before hearing from Squadhelp -- I decided to remove the comment within 15 minutes of posting it. This was done at approximately 1:30 in the morning in the US.

This little comment, which I removed within 15 minutes of posting at 1:30 in the morning and which never targeted specific sellers on the marketplace, is the grounds on which Squadhelp has placed restrictions on my account.

This comment is also the basis of the false accusations leveled against me.​

Once more, I call on @GrantP and Squadhelp to retract their misleading and slanderous remarks against me and my business.

This path forward is a very simple resolution to something that Squadhelp has blown way out of proportion.

My account should be restored to full privileges and I need an apology.

It is unacceptable to go after sellers this way.

@GrantP

 

[Grilled]

My account should be restored to full privileges and I need an apology.

Not going to debate your privileges being restored, as I'm with you there to a degree.

But, I will challenge your demand for an apology.

We all need this. They need that. A little give and take might be needed.

Before them issuing you an apology, or restoring your account,
can you search within your experiences/content ,
(possibly for misinterpretations or behavior)
to take the lead,
and issue a sincere apology of your own
from you,
to SH, or those involved?

<respectfully>

 

[DomainBanana]

Not going to debate your privileges being restored, as I'm with you there to a degree.

But, I will challenge your demand for an apology.

We all need this. They need that. A little give and take might be needed.

Before them issuing you an apology, or restoring your account,
can you search within your experiences/content ,
(possibly for misinterpretations or behavior)
to take the lead,
and issue a sincere apology of your own
to SH, or those involved?

<respectfully>

Grilled,

I have tried very hard to communicate with Squadhelp to resolve this situation.

They have refused.

They have also made false accusations against me.

What should I apologize for?

 

[Grilled]

What should I apologize for?

I don't know.

I haven't looked at everything.

But, I question, if you can move towards finding your faults in the communication cycle,
then SH might be more open to restoring your account privileges.

Things aren't adding up here.

And I'm just wondering if both sides were to dig deep at their own actions/behavior, then maybe a resolution would be closer in sight.

So, if you were to go first,
with a sincere attempt,
to see where things went wrong in your opinion
(not just pointing fingers at them, but yourself as well)
then we will get to see SH true colors,
to how they respond,
in an evolved open dialogue.
Otherwise, continuing to
seems destined to
opposed to finding ✌

**I know. I'm not really one to talk. I'm just trying to take an objective approach here.**

 

[DomainBanana]

I don't know.

I haven't looked at everything.

I just published a fully transparent account of the situation.

I have been 100% honest, transparent, and forthcoming about this.

I have tried many different channels of communication. Grant and Squadhelp have refused to give me a chance to resolve this.

Like I said, I just called Grant on the phone and he refused to discuss the situation, then abruptly disconnected.

 

[Grilled]

Like I said, I just called him on the phone and he hung up on me.

Maybe the thinking is a cool-down period is needed.

Things seems irrational.

When things get too irrational.

Doors start to close until rationality returns.

<<I'll stay out of this now, until/if, I look more into this later>>

#staysafe

 

[Grilled]

This is odd...

Per

So even though the rejection is disappointing to my expectation, considering a SH coin was used, I appreciate the fact that it was viewed by an apparent internal team. Opposed to the below auto rejected response (which was submitted without a SH coin) that also cost me more than a hand reg, but was rejected at 1/15 with no internal review.

But checking in today, I noticed the expert review 1/10 votes is missing.

 

[ALDaisy1]

Quick question: Has anyone here tried out the domain classification feature that was added recently? I saw it advertised on my dashboard a while back, but haven't really heard any feedback on it.

 

[NameMedia]

I have tried it. Had 30 plus names waiting a couple of a weeks I think. It's a great idea, and have been okay with waiting, but I am unsure if they have enough people signed up to do it. I thought I would try it and test results

 

[NameMedia]

Has anyone signed up for the domain broker? And had any contact from potential brokers?
There is no way to contact anyone signed up to do this directly. I am not sure how many people they have as brokers. I haven't had any proposals from a broker. Has anyone else?

 

[gblasting]

Has anyone signed up for the domain broker? And had any contact from potential brokers?
There is no way to contact anyone signed up to do this directly. I am not sure how many people they have as brokers. I haven't had any proposals from a broker. Has anyone else?

You need to have a lot of time on your hands to try and broker brandable names.

 

[NameMedia]

I think it was set up to appeal to those already with SH, who are perhaps doing this anyway. Or maybe those working with domains professionally full-time. I actually don't have any information on how it works at all.

 

[DomainBanana]

@NameMedia

https://helpdesk.squadhelp.com/en/articles/3778595-cloud-brokerage-for-squadhelp-domains