Atom / Atom.com - Marketplace (formerly Squadhelp)

[JudgeMind]

Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS

• No Listing fee
• No Logo design fee
• Ability to submit your names to end users holding naming contests
• Ability to chat directly or send a message directly to end users.
• Stats of your marketplace domains are shown in the marketplace dashboard.
• Their customer service and support has been great, 24hr a day chat.
• Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
• End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
• When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
• Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
• One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
• Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
• I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.

CONS

• Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
• Their logos are not top quality, in fact I requested to have some of my logos remade.
• I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
• After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.

 

[Votumejero]

One of my domains got sold on Tuesday. Eloxee//com

SH registered
My Commission $424

My second sale on SH, July will make it a year since I had premiums on SH. I'm quite impressed.

But I have a pending payout, I need it cancelled asap so I can request my current payout. @GrantP

 

[Votumejero]

But I have a pending payout, I need it cancelled asap so I can request my current payout. @GrantP

Rectified

 

[Footprint789]

Anyone experiencing reduced quality of response from support executives these days. SH, a year back used to have one of the best support I have seen anywhere.

Now, For most questions, even generic ones sometimes, I keep seeing "we'll forward it to our team, you will get an update when they respond" Or sometimes they ignore messages after "seeing them"

 

[karmaco]

What really upsets me is the lack of communication. I can understand that the name is not transferred, even though BP, for example, takes the ownership itself and then deals with the client, if the client is slow to guide.

But, for me to have to chat few times over 3 weeks to find out the status, and now to ask again where the hell is the payment with no response, that is awfully unprofessional.

These kind of experiences, possibly on buyer side too, might explain why even their declared STR keeps falling all the time.

Brandpa now has an automated transfer process between the seller and the buyer and it works fine. That started like 4 to 5 months ago.

 

[BrandEntrance.com]

@GrantP"I'm sorry to know about your approval rate. Unfortunately, we do not have detailed information as to what caused such changes. This is automatically computed by the system based on several factors and is computed daily"

Oh man! This is how your business is supposed to make money for you, the sellers and help the buyers get the names they want.

Isn't that something you should know off by heart... how your site works?

Ever heard of Test Driven Development? (Automatic unit testing of every program block).

 

[BrandEntrance.com]

The approval rate is currently determined based upon a ratio of total live listings in your account to total submitted listings in your account.

An irrelevant calculation.

You should also discriminate between Premium listings, basic plus and basic because they all fall under different rules, percentages and other factors if I have read correctly.

It's the statistical difference between fine dining and throwing all you got in the same pot.

The approval rate is currently determined based upon a ratio of total live listings in your account to total submitted listings in your account.

Aren't all our listings live?

When domains are transferred to other sellers, it is possible that it may skew the approval rates for both sellers. The approval rate may drop for the seller, while the approval rate may increase for the buyer since the buyer now has more live listings in their account as a percentage of total submitted listings.

Why doesn't the calculation recalibrate?

This calculation is not perfect, since ideally the approval rate should be tied to the "original" seller even though the domain is sold to another seller. We may adjust this calculation in future.

This is almost comical...

...I say almost because we are many who are spending $$$ on increased exposure, coins, submissions, hours in our days to a system that is at best "unknown in it's workings to those who have developed, and are selling it".

My question:

How many coins has SquadHelp sold on average since that part of the system was introduced?

I want to know that.

 

[BrandEntrance.com]

Sorry about the delay. Let me check with the team because 30+ days for a Logo design is unacceptable. There must be some glitch which has caused this issue.

I have waited 3 months + for 2 domains that were upgraded to Premium because of their popularity scores.

Meanby.com got a logo in the last few days but Digitrails.com is still minus a logo... even though I paid 4 coins for each so that you would manage them in the marketplace, in connection with the upgrades.

 

[BrandEntrance.com]

I have waited 3 months + for 2 domains that were upgraded to Premium because of their popularity scores.

Meanby.com got a logo in the last few days but Digitrails.com is still minus a logo... even though I paid 4 coins for each so that you would manage them in the marketplace, in connection with the upgrades.

Digitrails just got a logo...

 

[Rhinnnn]

SquadHelp just announced automatic Sedo syndication:

"All Premium and Basic Plus listings at Squadhelp will be automatically listed for sale in Sedo as well as other registrars via the Sedo MLS feature."

"Squadhelp will pay for the Sedo commission."

No extra costs for domain owners. Domains will be listed at Sedo starting the coming days.

 

[Votumejero]

SquadHelp just announced automatic Sedo syndication:

"All Premium and Basic Plus listings at Squadhelp will be automatically listed for sale in Sedo as well as other registrars via the Sedo MLS feature."

"Squadhelp will pay for the Sedo commission."

No extra costs for domain owners. Domains will be listed at Sedo starting the coming days.

A welcomed development..

But my question is, what about basic plus names already listed on sedo by the owner, any effect on this sedo syndication?

 

[Rhinnnn]

what about basic plus names already listed on sedo by the owner, any effect on this sedo syndication?

I haven't seen any official info on this yet.

 

[KDN]

My Cliqly.com sale is in danger of getting cancelled after 3 months. The only logical reason I can think of right now is the corona virus.

 

[KDN]

My Cliqly.com sale is in danger of getting cancelled after 3 months. The only logical reason I can think of right now is the corona virus.

Sale still going strong! Kudos to SH support team for following up with the buyer.

 

[YairDD]

I rejected their price on a domain 5 months ago and I'm trying for the last 2 months to get it listed with their price, with no luck. Used the review button twice and it's still under review
messaged them on chat multiple times and they always say to wait for the team to answer my review request

but nothing


annoying.

 

[ecomslice]

I rejected their price on a domain 5 months ago and I'm trying for the last 2 months to get it listed with their price, with no luck. Used the review button twice and it's still under review
messaged them on chat multiple times and they always say to wait for the team to answer my review request

but nothing


annoying.

I have had a list waiting for review for over 3 months now I just burned last of coins sick of waiting, I will not buy more, I will not submit more. im done with growing with them now, ill just sit on what I have while watching their hyper-growth causing an implosion. good luck all. It was nice while it lasted.

 

[Zagalee]

Some of my registered names are easily accepted on SH but unregistered names are always rejected.

Does it mean that accept ratings for unregistered names is 2/10????

Cause it's frustrating.. Someone answer me. Please.

 

[Zagalee]

I have had a list waiting for review for over 3 months now I just burned last of coins sick of waiting, I will not buy more, I will not submit more. im done with growing with them now, ill just sit on what I have while watching their hyper-growth causing an implosion. good luck all. It was nice while it lasted.

Sorry to hear about that but i don't know why yours is like that. My reviews whether registered or unregistered names ( either coin or no coin) doesn't surpass 48hrs even though it's frustrating getting your names rejected for no reason.

 

[Rhinnnn]

Some of my registered names are easily accepted on SH but unregistered names are always rejected.

Does it mean that accept ratings for unregistered names is 2/10????

Cause it's frustrating.. Someone answer me. Please.

Not sure what the average rate of acceptance for unregistered names is, but it seems very low. I submitted 9 names until now, all rejected.

I also submitted 11 registered names - 1 accepted, 10 rejected.

 

[ArielT]

Some of my registered names are easily accepted on SH but unregistered names are always rejected.

Does it mean that accept ratings for unregistered names is 2/10????

Cause it's frustrating.. Someone answer me. Please.

What price do you use when sending registered names for review?

I have send some but they were rejected

Also I have sent some unregistered but all rejected

 

[ecomslice]

What price do you use when sending registered names for review?

I have send some but they were rejected

Also I have sent some unregistered but all rejected

There being more selective since they have over diluted. But they dont tell us their real acceptance rate as they prefer to steal coin costs from unexpected newcomers.