Atom / Atom.com - Marketplace (formerly Squadhelp)

[JudgeMind]

Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS

• No Listing fee
• No Logo design fee
• Ability to submit your names to end users holding naming contests
• Ability to chat directly or send a message directly to end users.
• Stats of your marketplace domains are shown in the marketplace dashboard.
• Their customer service and support has been great, 24hr a day chat.
• Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
• End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
• When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
• Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
• One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
• Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
• I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.

CONS

• Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
• Their logos are not top quality, in fact I requested to have some of my logos remade.
• I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
• After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.

 

[JudgeMind]

could always post your expected price at $1 and let sh decide the best listing price

 

[DomainBanana]

could always post your expected price at $1 and let sh decide the best listing price

Do you do this? I would think you'd get SH's absolute minimum price (rather than the most reasonable price) and that all of your list prices would be too low.

As I understand it, SH might also reject names if suggested prices are too low.

 

[NYJimbo]

SH really needs to give a bit of guidance why we get rejected. I've gone from 20% acceptance to 100% rejection. I can understand getting rejected some times, but I can't imagine what I am doing now that is causing everything to be rejected. I give up.

 

[DomainBanana]

SH really needs to give a bit of guidance why we get rejected. I've gone from 20% acceptance to 100% rejection. I can understand getting rejected some times, but I can't imagine what I am doing now that is causing everything to be rejected. I give up.

It is very frustrating to build a portfolio on SH.

I've had too many quality names rejected and reviews do appear arbitrary, totally inconsistent with existing listings.

As mentioned above, one way to improve the situation would be to stop rejecting names based on sellers' recommended prices. This is a bizarre policy that's not in anyone's best interest.

 

[Domain_savvy]

SH really needs to give a bit of guidance why we get rejected. I've gone from 20% acceptance to 100% rejection. I can understand getting rejected some times, but I can't imagine what I am doing now that is causing everything to be rejected. I give up.

They change thier selection criteria as per market and customer data they process. I am too struggling with it. They have started charging money for a 'help' to classify names if seller is too lazy to do it. Lets not ask SH to give reason of rejection as i fear they might start asking SH coins for that too!

 

[imadoer]

@GrantP

If we could pay 1 squad coin or sh points to speed up the request review process that would be very helpful. The request review process is way too long

 

[capybara]

I don't know why you people think they are rejecting names basing on price. I once submitted a name with 9999 and they had it approved at 3299 or something (don't remember, I didn't accept), I had posted the screenshot somewhere in this thread.

 

[DomainBanana]

I don't know why you people think they are rejecting names basing on price.

SH says they do this (see image).

 

[imadoer]

They also need to hire someone that's better at selecting names.

 

[capybara]

SH says they do this

What's certainly true is that they have a lot of inconsistent things, not just in the names they accept.

 

[DomainBanana]

What's certainly true is that they have a lot of inconsistent things, not just in the names they accept.

It's certainly not consistent to reject names on the basis of "maintaining price parity" when they're now allowing sellers to double the list prices of their names.

 

[Atom.com]

If a name is a good fit for the Marketplace, we typically do not reject it on the basis of price. In most cases, we provide an alternate price if we are unable to approve it at seller requested price.

However in some extreme cases, we may reject the domain if the price expected by seller is significantly higher (for example, $5000+ for a hand-reg that was registered recently).

 

[DomainBanana]

If a name is a good fit for the Marketplace, we typically do not reject it on the basis of price. In most cases, we provide an alternate price if we are unable to approve it at seller requested price.

However in some extreme cases, we may reject the domain if the price expected by seller is significantly higher (for example, $5000+ for a hand-reg that was registered recently).

Grant: so you might accept a hand-regged name for $2,500 and then, with SH's new policy, allow sellers to double the price to $5,000 anyway. This is not consistent.

Additionally, names should not be evaluated based on how they were registered (hand-reg or otherwise), they should be evaluated based on their worth and how they can sell on SH.

How about always accepting the name if it's a good fit? SH should never reject domains based on suggested price.

 

[NYJimbo]

They also need to hire someone that's better at selecting names.

I think at some point we should post a list of the names we submitted, that were rejected so that we can try to figure out what they don't like.

 

[imadoer]

I only agree if there's slashes in between due to google indexing I dont think it's that healthy to let the world know hey this name is rejected from sh

 

[capybara]

I only agree if there's slashes in between due to google indexing I dont think it's that healthy to let the world know hey this name is rejected from sh

You can use DNMask to safely post domains anywhere on NP and avoid them being indexed.

 

[Atom.com]

Regarding domain acceptance, we are more selective than earlier (in order to manage the growth of marketplace in a controlled fashion). However I will share this feedback with the team so that we can review our selection criteria to ensure that we are not being overly selective.

Our team follows the below guidelines closely while reviewing the domains submitted to marketplace. While there are always exceptions, this might provide a broad framework to identify what kind names to submit to the marketplace.

https://helpdesk.squadhelp.com/en/articles/2769330-marketplace-submission-best-practices

 

[Ostrados]

Regarding domain acceptance, we are more selective than earlier (in order to manage the growth of marketplace in a controlled fashion). However I will share this feedback with the team so that we can review our selection criteria to ensure that we are not being overly selective.

Our team follows the below guidelines closely while reviewing the domains submitted to marketplace. While there are always exceptions, this might provide a broad framework to identify what kind names to submit to the marketplace.

https://helpdesk.squadhelp.com/en/articles/2769330-marketplace-submission-best-practices

What a perfect timing to be more selective after your 50% discount offer on coins!
You have to consider that many bought more coins after that offer, so at least allow several months before going in more restrictive mode!

I would like to also emphasize on the fact that others also mentioned: the problem is not in acceptance ratio, the problem is in bad selection of names! your team so many times reject good names and accept bad names, I have many examples on that from my personal submissions, but no need to put that publicly.

I think you should hire some domains expert(s) to help in selection process.

thanks

 

[imadoer]

@GrantP how about 1 sh coin to speed up the review process? We are dying over here to get things done

 

[Stankodomains]

I just got negative ratings for submitting premium names to a contest where they were allowed. Many people brought this to the discussion, I have done it many times through messages with staff. Negative ratings for premiums submissions shouldn't be allowed, simple as that.
Contest holders can change the brief several times, we are wasting our time reading how they want certain words in the name, then they "feel" that those same words don't work while slapping negative reviews, all that effort to have 1/1000 chance to win $82.