Held Hostage by Dynadot
Held Hostage by Dynadot
I have been a major customer of dynadot for several years in the bulk category, spending thousands of dollars. I currently own over 100 domain names which I use for my business.
I have been reasonably happy with their prices and the automated user interface.
Until they needed to resolve a billing issue. I found them to be inaccessible by telephone. They respond very incoherently to email. They provided no reasonable solution to the issue.
I offered to pay them what they claimed was in dispute ($38). They declined.
Instead they hold my domains hostage, neither allowing me to renew them or transfer them away to another registrar or change where they point or modify the associated email addresses.
Their behavior is irrational and unforgivable. Over several years we have been substantial and reliable customers of their automated interface, but when it comes to customer service to resolve a very simple issue -- they are unable to do so.
I would not trust my domains with dynadot in the future and hope that you do not either.