Afternic - Official Thread

[GoDaddy]

Hello NamePros!
By popular demand, we have launched a dedicated feedback thread for Afternic, the GoDaddy-owned domain name marketplace.

We have created this thread as a way for you to tell us what works, what doesn't work, and what features you'd like to see at Afternic (please be constructive with your feedback). We're looking forward to hearing from the domain investment community to help us shape the future of Afternic.

We will also be sharing Afternic product updates in this thread.

Please note that this thread is not meant for support. Please email our support team at [email protected] for assistance.

 

[GoDaddy]

@GoDaddy please incorporate lto column on csv upload. Or tell me how to bulk edit lto option.
I have many sales canceled because of icaan locked.

Hi @davidc1
Absolutely. We are working on introducing bulk management for Lease to Own. For now, we recommend reaching out to your Afternic account manager or Afternic's partner seller team to enable thousands of domains at a time into LTO.

 

[tonyk2000]

Thanks for your feedback. You should still see a link to edit your payout method after the sale occurred (“Payout Information”) as pictured:

It is still impossible to edit payout method, at least for instant transfer sales

 

[silentg]

@GoDaddy Is there an agreement that the buyer has to agree before they buy a domain using LTO?

 

[davidc1]

Hi @davidc1
Absolutely. We are working on introducing bulk management for Lease to Own. For now, we recommend reaching out to your Afternic account manager or Afternic's partner seller team to enable thousands of domains at a time into LTO.

Seriously it takes weeks to change LTO options on domains !
What could work if it's we could manage LTO through dan but there is no LTO enabled for domains listed on afternic though dan listing

 

[Recons.Com]

Seriously it takes weeks to change LTO options on domains !
What could work if it's we could manage LTO through dan but there is no LTO enabled for domains listed on afternic though dan listing

Not sure why it takes weeks. I did it within hours for tens of thousands of domains. I sorted them by price (longer period for the pricier ones), chose 500 per page, selected a page and bulk edited LTO for those.

 

[davidc1]

Not sure why it takes weeks. I did it within hours for tens of thousands of domains. I sorted them by price (longer period for the pricier ones), chose 500 per page, selected a page and bulk edited LTO for those.

Through the support it takes weeks...

I know i can do like you did but dont want to do it as i change prices every few weeks. Would have to do it also when the domain is icaan unlocked/locked.

 

[Recons.Com]

Through the support it takes weeks...

I know i can do like you did but dont want to do it as i change prices every few weeks. Would have to do it also when the domain is icaan unlocked/locked.

not sure what you mean. Unless you drastically change the pricing, small change shouldn't affect the number of months.

Lock/unlock doesn't affect me, because my names are with GD, but I can see that if they are elsewhere, then GD cannot take control of the name for managing it.

Afternic can be sorted by date added. Do the initial work for the ones past 60 days and for the others, visit from time to time and change the settings after sorting the be time listed.

 

[davidc1]

not sure what you mean. Unless you drastically change the pricing, small change shouldn't affect the number of months.

Lock/unlock doesn't affect me, because my names are with GD, but I can see that if they are elsewhere, then GD cannot take control of the name for managing it.

Afternic can be sorted by date added. Do the initial work for the ones past 60 days and for the others, visit from time to time and change the settings after sorting the be time listed.

Thanks for the date tips, why not...

I cannot understand why in case of icaan locked the lead is not forwared to dan, as dan process these lto leads.

 

[Recons.Com]

Thanks for the date tips, why not...

I cannot understand why in case of icaan locked the lead is not forwared to dan, as dan process these lto leads.

I assume Dan was agile enough to create holding accounts with most registrars. While Afternic is more GD-centered and doesn't believe it needs to make having names elsewhere easier. Basically, Afternic will handle LTO only if the name can be moved into GD, I believe. It is not a bug, it is a feature )) I wouldn't sweat over not having LTO for 2 months though. It is a nice feature and probably boosts sales (hard to tell without proper A/B, but intuitively expected), but shifting sales proceeds into the future with chance of cancellations is a a downside.

 

[DomainMagnate]

hi all, I have an issue with afternic and have been unable to receive a payment for several domain sales from last year due to a technical error on their site and I keep getting the standard run around from their support. They ask the same questions, telling me to change the payment method, which I've done months ago, and then stop responding. It's been like that for months now, and even my godaddy VIP support can't seem to help.
Any advice how to resolve this? I've since paused all the current afternic sales since I can't be sure I'll be paid due the lack of any support or accountability there, and also considering moving the domains away,

As an update - still no payment yet, have been in touch with the godaddy support here via pm, and multiple reps via email, it seems like a complete mess, no one knows what anyone else is doing in the company. They keep saying the payment will be sent within a few days (it's been over 6 months) and then they come up with some weird reasons, or something I need to change in my profile, or payment terms, I change it and still no payment, then they tell me to change something else. Now they are telling me I need to receive my payment as a check.. What the heck is going on with this company? Is there anyone who can make decisions or take responsibility at all?

 

[Mister Funsky]

Anyone else unable to load brokered leads this AM?

 

[Future Sensors]

Anyone else unable to load brokered leads this AM?

Had some warnings about this today as well. Sometimes empty, sometimes it succeeds.

 

[sircc]

Anyone else unable to load brokered leads this AM?

They're loading for me, but there were some issues earlier.

 

[Mister Funsky]

Had some warnings about this today as well. Sometimes empty, sometimes it succeeds.

They're loading for me, but there were some issues earlier.

Thanks for the response(s). It is unnerving to go to the the site to see if the broker succeeded in getting an offer increase and see a blank page!

 

[sircc]

Thanks for the response(s). It is unnerving to to the the site to see if the broker succeeded in getting an offer increase and see a blank page!

Even worse is making a sale a week ago (fast transfer) and still waiting to be paid. I'm getting tired of this BS.

 

[GoDaddy]

As an update - still no payment yet, have been in touch with the godaddy support here via pm, and multiple reps via email, it seems like a complete mess, no one knows what anyone else is doing in the company. They keep saying the payment will be sent within a few days (it's been over 6 months) and then they come up with some weird reasons, or something I need to change in my profile, or payment terms, I change it and still no payment, then they tell me to change something else. Now they are telling me I need to receive my payment as a check.. What the heck is going on with this company? Is there anyone who can make decisions or take responsibility at all?

Hi @DomainMagnate
We're sorry to hear this. We know you've been working with your Premier Services rep to resolve this, and we are also escalating this internally to ensure this is sorted.

Thanks for the response(s). It is unnerving to go to the the site to see if the broker succeeded in getting an offer increase and see a blank page!

Hi @Mister Funsky
Thanks for reporting your issue. Please DM us if accessing the Lead Center continues to be a problem for you.

Even worse is making a sale a week ago (fast transfer) and still waiting to be paid. I'm getting tired of this BS.

Hi @sircc
Fast Transfer sales can take 7-10 days to close. If it's outside of that window, we encourage you to reach out to our support team through https://afternic.com/contact

 

[Mister Funsky]

Thanks for reporting your issue. Please DM us if accessing the Lead Center continues to be a problem for you.

It is functioning normally now.

 

[Future Sensors]

I had a Fast Transfer sale on April 24, which was properly paid out via Paypal on April 25. But until today the status is still set to 'Payout Scheduled'. Apparently the system does not automatically understand that once the payment has been made to Seller, the transaction can be marked as completed. Contacting TA about this has not yielded a response, which makes me think there is understaffing in the department.

 

[GoDaddy]

I had a Fast Transfer sale on April 24, which was properly paid out via Paypal on April 25. But until today the status is still set to 'Payout Scheduled'. Apparently the system does not automatically understand that once the payment has been made to Seller, the transaction can be marked as completed. Contacting TA about this has not yielded a response, which makes me think there is understaffing in the department.

Thanks for the feedback, @Future Sensors. You're welcome to DM us the domain name.

 

[Future Sensors]

Thanks for the feedback, @Future Sensors. You're welcome to DM us the domain name.

Thanks @GoDaddy. Coincidentally, the transaction has just been marked as completed, more than 2 weeks after payment has been made to me. Any idea how this could have happened, is it a manual process each time?

 

[phaethon]

@GoDaddy I have been using NS1/NS2, but over the last month I see the message content is blocked in many of my parked names that previously were displaying ads. Why?

 

[Edukar]

I have been using NS1/NS2, but over the last month I see the message content is blocked in many of my parked names that previously were displaying ads. Why?

They will not help you here. They will write to you to contact the support team. If you want to list domains at Afternic without problems in future, then you do not need to use Godaddy as a registrar.GD blocked my account without explanation. I asked my friends to make transfer more than 120 thousand domains to other registrars. This was a punishment for GD and this will be a reason for you to think about whether it is worthwhile to use the GD as a registrar.

 

[phaethon]

They will not help you here. They will write to you to contact the support team. If you want to list domains at Afternic without problems in future, then you do not need to use Godaddy as a registrar.GD blocked my account without explanation. I asked my friends to make transfer more than 120 thousand domains to other registrars. This was a punishment for GD and this will be a reason for you to think about whether it is worthwhile to use the GD as a registrar.

You said you are based in Russia. What did you expect, bro?

 

[Edukar]

You said you are based in Russia. What did you expect, bro?

It does not depend on the country. It depends on the company's attitude to its customers. My friends who live in Europe and the USA had the same problems. They are tired of blocks and bugs and chose another registrar.

 

[DrJacoby]

It does not depend on the country. It depends on the company's attitude to its customers. My friends who live in Europe and the USA had the same problems. They are tired of blocks and bugs and chose another registrar.

It's working great for me. I'm a happy customer.