- Impact
- 2,682
I registered a non drop .com same thing happened money detected and domain not in my account , and trying to pay for an auction I won but there is no way even having a valid payment method.(processing error, note this is same payment I use for all registrar's never ever faced any issue)
All they would do is restrict my account and would refund what I paid after few weeks , definitely this cannot be agreed. Simple feature like pay for an auction you won manually they are not able to provide and restricting geniune buyers, @Nick R comes online everyday but have not replied anything to the issues posted on official thread 5 to 6 days back. Lucy from customer care is just a automated response , I guess she just copy paste the template and doesn't look into the issue.
I agree they are new and even accept all the errors, but customer satisfaction should be their top priority they should have a chat and better support this is worst .
All they would do is restrict my account and would refund what I paid after few weeks , definitely this cannot be agreed. Simple feature like pay for an auction you won manually they are not able to provide and restricting geniune buyers, @Nick R comes online everyday but have not replied anything to the issues posted on official thread 5 to 6 days back. Lucy from customer care is just a automated response , I guess she just copy paste the template and doesn't look into the issue.
I agree they are new and even accept all the errors, but customer satisfaction should be their top priority they should have a chat and better support this is worst .