- Impact
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I have always been a huge advocate for Namesilo. Great registrar with simple flat pricing, no upsells, etc etc etc.
Now, something is going on with their support. I don't know whether it has to do with them being bought out, but only the facts.
I submitted a support request on January 3rd. Overall very simple question, i believe there is some minor bug in their interface. I would expect a minimally competent support staff solve it in 5 minutes.
I got a reply the next day. The support staff clearly didn't exert himself to read my question and just replied something general on the topic. (Why don't they sign support emails with their names BTW?? I think it's just rude.)
I re-phrased my question, to make it more precise, and then i did it few times more, even with screenshots, they were replying once a day but still no direct answer to my problem.
Their last reply was on January 9, a week ago. I sent them two follow up emails since, but all in vain.
NOW 13 DAYS PASSED AND MY PROBLEM ISN'T SOLVED. I CAN'T USE MY DOMAIN, AND THE SUPPORT GOT SILENT.
@namesilo , what does? Can you check it please, the number of the issue (at least that's what you put in the email subject) is 20514 . I swear to you, if you don't solve the issue so that i can finally use my domain, i will start transferring all my domains out, and instead of supporting and advocating you everywhere as i was doing for years i'll be telling everywhere how bad you became.
Now, something is going on with their support. I don't know whether it has to do with them being bought out, but only the facts.
I submitted a support request on January 3rd. Overall very simple question, i believe there is some minor bug in their interface. I would expect a minimally competent support staff solve it in 5 minutes.
I got a reply the next day. The support staff clearly didn't exert himself to read my question and just replied something general on the topic. (Why don't they sign support emails with their names BTW?? I think it's just rude.)
I re-phrased my question, to make it more precise, and then i did it few times more, even with screenshots, they were replying once a day but still no direct answer to my problem.
Their last reply was on January 9, a week ago. I sent them two follow up emails since, but all in vain.
NOW 13 DAYS PASSED AND MY PROBLEM ISN'T SOLVED. I CAN'T USE MY DOMAIN, AND THE SUPPORT GOT SILENT.
@namesilo , what does? Can you check it please, the number of the issue (at least that's what you put in the email subject) is 20514 . I swear to you, if you don't solve the issue so that i can finally use my domain, i will start transferring all my domains out, and instead of supporting and advocating you everywhere as i was doing for years i'll be telling everywhere how bad you became.