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alert The fund can't be withdrawal from Epik.com via Masterbucks wallet

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It happened on 23rd Aug 2022 and this matter lasted almost one month without any process. Masterbucks.com declined my fund withdrawal and disabled the button of fund withdrawal. And I contacted Epik.com and got no further action even if Rob Monster got involved in it for two weeks. All the time I was told in email by management review.

What is wrong with Epik.com? Do you think it is normal to disable fund withdrawal? How can I get back my fund from Epik.com? Thanks for your suggestion.

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The views expressed on this page by users and staff are their own, not those of NamePros.
Every single day that Epik is still active, apparently more victims are made. It is to be hoped that the current victims will get their money and/or domains back. For the rest, it is better that they close the store today.
 
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Every single day that Epik is still active, apparently more victims are made. It is to be hoped that the current victims will get their money and/or domains back. For the rest, it is better that they close the store today.
I mean even now they are reportedly taking actual payments for registrations and renewals, not processing many of them, then instead of issuing a refund to the payment method they are refunding it in store credit.

That is basically just another scheme to turn actual money into magic beans.

They are also profiting by selling some of these expired domains, where the renewal was not applied, on Name Liquidate.

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Brad
 
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Any Terrahost customers here? Is this being discussed in their communities and forums?
 
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Done, thank you for the link.
Anyone else who is having issues with registrations, renewals, or transfers should consider filing a complaint as well.

These are the basic functions of an ICANN accredited registrar.

Brad
 
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I mean even now they are reportedly taking actual payments for registrations and renewals, not processing many of them, then instead of issuing a refund to the payment method they are refunding it in store credit.

That is basically just another scheme to turn actual money into magic beans.

They are also profiting by selling some of these expired domains, where the renewal was not applied, on Name Liquidate.

Show attachment 231356

Brad
To me they don't even refunding me in store credit...........
 
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To me they don't even refunding me in store credit...........
Wow.

I guess the only consolation there is at this point no refund has about the same value as in store credit, if it can't be withdrawn and registrations/renewals are not working.

Brad
 
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already received the answer from icann: A New Case Has Been Created
 
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My main point was basically that there is only so much that can be done here.

Everyone is working together to highlight these issues. We don't want to see more victims.

At the same time your case involves such a large number of domains and potential value, that it probably is going to require some type of legal action.

I don't think Epik is going to just start caring, absent something compelling them to care.

(NOT LEGAL ADVICE)

Brad
Michele's domains are worth about 10-20X Epik's market value.

The good news is that everyone can sue Monster, maybe even Royce after his reckless off of domain assets, personally. Monster was not only comingling escrow funds with Epik operations but also his personal finances with Epik. He will get no corporate protections. That veil will be pierced like a stick of butter.
 
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Michele's domains are worth about 10-20X Epik's market value.

The good news is that everyone can sue Monster, maybe even Royce after his reckless off of domain assets, personally. Monster was not only comingling escrow funds with Epik operations but also his personal finances with Epik. He will get no corporate protections. That veil will be pierced like a stick of butter.
Commingling funds is basically a textbook example of corporate abuse that often leads to piercing of the corporate veil.

This is especially true when it is not just a technical issue. In this case it involved "escrow" funds and an inability to pay customer debts.

Imagine if you were closing on a house...

You would send the money to the escrow company.
They would transfer the title to you.
They would release funds to the seller.

In the case of @Kathleen Kalaf Epik took payment, transferred the title, then gave her $91K in magic beans. That is not how escrow works.

In a professional field like law, finance, real estate, etc. you would probably not only lose your license, but likely face even harsher penalties for this type of abuse.

Brad
 
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These "Domain Name Management Services" offered by Epik are truly pathetic and are apparantely still active:

https://www.epik.com/manage/

Warning

If after reading the many horrible experiences in this thread it's still not clear: don't entrust Epik with your domains at this point.


Epik.com - Domain Name Management Services​


The swiss bank of the domain industry

Epik as the leading full-service registrar and host is pleased to offer Domain Name Management Services for customers who are seeking a reliable partner who can extract maximum value from the domain portfolio while providing transparent communication to all stakeholders .

Safeguard Your cyber assets​


Whether the situation is good news or bad news, a proactive approach to asset management can make a material difference in the final outcome to prevent unintended or unauthorized access to cyber assets that may otherwise go overlooked.

Some typical scenarios include:​

  • Will and estate contingency planning
  • Death or health impairment
  • Change of career or financial priorities
  • Liquidation
  • Business continuity
  • Divorce or Separation

In some cases, an individual or entity may have amassed a significant portfolio of cyber assets over an extended period of time. The ongoing curation and orderly sale of a portfolio can represent a material difference in the potential value of these assets.

Cyber assets may include:​

  • Domain names
  • Hosting accounts
  • Traffic Monetization
  • Domain Marketplace inquiries
  • Trademarks and Trademark applications

Epik provides a tailored approach to your individual situation. Through consultation with the stakeholders and/or agents of the stakeholders, Epik will propose a customized solution for management of the domain portfolio.

The typical on boarding process is as follows:

Domain registrations​

In cases where domains are registered elsewhere, domains some or all domains will be migrated to the Epik registrar. If needed, Epik can advance the cost of the transfers to the Epik-managed domain account.

Monetization​

In most cases, Epik takes over domain monetization, providing daily sweep of monetization into the customer account.

Hosting management​

If practical, Epik will migrate hosting of website assets

Domain selling and leasing​

Epik provides integrated sale and lease management of domains, including escrow services for high value domains.

Trademarks​

If needed, Epik can either provide legal counsel, or work with existing counsel on pending or active trademarks.

Once the portfolio is on boarded, Epik provides ongoing services to curate and manage the portfolio of cyber assets with the goal of maximizing returns. The client determines whether to do this with further investment in maintenance costs, or to instead operate on a self-funded basis by funding renewal costs from proceeds from monetization, sales and leasing.

Or

Contact Us now for more information about our Domain name management services.

Throughout the process, the customer and/or agent has real-time access to all portfolio details. An assigned account manager will answer any questions related to the status of the portfolio. In cases where assets are to be sold or leased, the customer can choose to defer to Epik to manage pricing and sale of assets based or can be notified as these as situations arise.
 
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These "Domain Management Services" offered by Epik are truly pathetic and are apparantely still active:

https://www.epik.com/manage/

Warning:
If after reading the many horrible experiences in this thread it's still not clear: don't entrust Epik with your domains at this point.


Epik.com - Domain Name Management Services​


The swiss bank of the domain industry

Epik as the leading full-service registrar and host is pleased to offer Domain Name Management Services for customers who are seeking a reliable partner who can extract maximum value from the domain portfolio while providing transparent communication to all stakeholders .

Safeguard Your cyber assets​


Whether the situation is good news or bad news, a proactive approach to asset management can make a material difference in the final outcome to prevent unintended or unauthorized access to cyber assets that may otherwise go overlooked.

Some typical scenarios include:​

  • Will and estate contingency planning
  • Death or health impairment
  • Change of career or financial priorities
  • Liquidation
  • Business continuity
  • Divorce or Separation

In some cases, an individual or entity may have amassed a significant portfolio of cyber assets over an extended period of time. The ongoing curation and orderly sale of a portfolio can represent a material difference in the potential value of these assets.

Cyber assets may include:​

  • Domain names
  • Hosting accounts
  • Traffic Monetization
  • Domain Marketplace inquiries
  • Trademarks and Trademark applications

Epik provides a tailored approach to your individual situation. Through consultation with the stakeholders and/or agents of the stakeholders, Epik will propose a customized solution for management of the domain portfolio.

The typical on boarding process is as follows:

Domain registrations​

In cases where domains are registered elsewhere, domains some or all domains will be migrated to the Epik registrar. If needed, Epik can advance the cost of the transfers to the Epik-managed domain account.

Monetization​

In most cases, Epik takes over domain monetization, providing daily sweep of monetization into the customer account.

Hosting management​

If practical, Epik will migrate hosting of website assets

Domain selling and leasing​

Epik provides integrated sale and lease management of domains, including escrow services for high value domains.

Trademarks​

If needed, Epik can either provide legal counsel, or work with existing counsel on pending or active trademarks.

Once the portfolio is on boarded, Epik provides ongoing services to curate and manage the portfolio of cyber assets with the goal of maximizing returns. The client determines whether to do this with further investment in maintenance costs, or to instead operate on a self-funded basis by funding renewal costs from proceeds from monetization, sales and leasing.

Or

Contact Us now for more information about our Domain name management services.

Throughout the process, the customer and/or agent has real-time access to all portfolio details. An assigned account manager will answer any questions related to the status of the portfolio. In cases where assets are to be sold or leased, the customer can choose to defer to Epik to manage pricing and sale of assets based or can be notified as these as situations arise.
"The swiss bank cheese of the domain industry."

That makes more sense with all the holes in their business.

Brad
 
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Any Terrahost customers here? Is this being discussed in their communities and forums?

Yes, and yes but not at length. Their services are being ran seperate from E but still going strong.

I have some hardware with them since before E acquired them. Time will tell. Given their location/ jurisdiction I don't worry too much. I was being assured a possible collapse of E wouldn't endanger the company.

Edit; TH is probably the most valuable asset they hold as of
now. If they sell it, it will continue operations under new ownership.
 
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FBI ffs, is this a loss then just take peoples people and keep it within masterfu*ks?
 
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wow just wow

Just stumbled upon this thread. glad I don't have any domains with them. Don't understand why saw.com is still involved with this scam. I wouldn't expect to be paid and you could be selling stolen domains.
 
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Epik changed it so that domains go to NameLiquidate after 33 days.

Was told by support;

All of our customers were informed via email which was sent last month.

Did anyone get this email? I did not.
Were they, or was this like how Brian Royce told @DomainNameWire that customers were notified before Masterbucks went down, but they actually never were?

Brad
 
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Clearly nobody was informed and they are trying to do this all under the radar.
 
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I was billed $ 979.40 for the renewal of the domains that I don't own, it was renewed before the expiration, again no refund on my account.
Techincally, domains in "redemption" status simply cannot be renewed. Such domains should first be "reedemed" (paid service provided by the registry). Only after this, a renew command can be send to the registry. Whois you posted shows that 534.me is subject to redemption and 506.me isn't. No idea why such a difference - the domains are similar in all aspects, including dates. It is also unclear whether 506.me was renewed by Epik (as autorenew period normally indicates that the registry performed automated renewal). Automated renewals are common, and it is up to the registrar to decide whether the domain should be deleted (registry will then issue a refund for automated renewal to the registrar) or actually renewed. In any case, what Epik did is illogical - if a domain is subject to redemption, then they simply could not renew it and so you should receive a refund.
As for complaints, .me is a country code , so ICANN has no saying here, and you should better complain to Montenegro registry - domain dot me
 
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Techincally, domains in "redemption" status simply cannot be renewed. Such domains should first be "reedemed" (paid service provided by the registry). Only after this, a renew command can be send to the registry. Whois you posted shows that 534.me is subject to redemption and 506.me isn't. No idea why such a difference - the domains are similar in all aspects, including dates. It is also unclear whether 506.me was renewed by Epik (as autorenew period normally indicates that the registry performed automated renewal). Automated renewals are common, and it is up to the registrar to decide whether the domain should be deleted (registry will then issue a refund for automated renewal to the registrar) or actually renewed. In any case, what Epik did is illogical - if a domain is subject to redemption, then they simply could not renew it and so you should receive a refund.
Yes, there is no situation where a registrar can bill you for renewals, not renew the domains, then just keep the money.

As for complaints, .me is a country code , so ICANN has no saying here, and you should better complain to Montenegro registry - domain dot me
Yes, that is true with ccTLD. In this specific case you would likely have to file a complaint with the registry.

However, @Michele Dinoia has already referred to many other .COM domains, which would fall under the purview of ICANN.

Brad
 
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I’ve been trying to get account credit for two Epic marketplace purchases that could not be delivered. They finally credited me the transfer-in/renewal fees but still not the purchase price of the domains. I’ve been asking for a few weeks with intermittent replies stating they would look into it. On another note I’m happy to have completed the transfer of 260 names away from Epik.
 
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To me they don't even refunding me in store credit...........

Your best bet is actually your credit card company.

For the charge for the names you did not own, file fraud claim with them immediately.

For the charge for the names that you renewed, but they did not apply it and names are gone, first make sure that you are not getting those names and then file the claim explaining that you paid but goods/services were never delivered.
 
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Your best bet is actually your credit card company.

For the charge for the names you did not own, file fraud claim with them immediately.

For the charge for the names that you renewed, but they did not apply it and names are gone, first make sure that you are not getting those names and then file the claim explaining that you paid but goods/services were never delivered.
Yes, if someone paid via credit card, filing a dispute is an incredibly powerful tool to get your money back.
Banks generally side heavily on the side of the consumer.

The company is allowed to respond, but often doesn't even bother.

In this case I don't see what valid response Epik could even have, if they have not provided any goods or services.

Additionally, a bank like Chase for instance is not going to think paying with a CC and being refunded in magic beans is acceptable.

Brad
 
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