DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[Charybdis]

This fee is included in their 20% MLS/DLS commission.

https://www.namepros.com/threads/da...official-thread.1148567/page-136#post-8339957

I know, my point was that if you use the Dan landing pages, and list the same domain at the same price on Dan, Afternic and Sedo, then customers won't see the best available price on Dan anymore (in case of credit card or Paypal payment, but wire transfer is not always available), this might hurt the conversion rate. The last thing you want is that a customer abandons the purchase at the last step, due to these surprise fees.

 

[alcy]

Just 1.5 business days elapsed since this launch.
Also Default theme is broken...
And probably, mobile version of Brandable theme is broken too.

wow...I should work as pro.oracle..I predicted lost offers and sales due to broken landers... dan wanted to send me vinegar for it..

now people just pay with.offers and sales for broken landers

 

[alcy]

ohhh, are they kidding with their landing...
on my computer landing+checkout is working on firefox but not on chrome and edge.
problems also on dan.com https (impossible checkout) !!!

---> go somewhere else until they stop wasting my money...

good advice.

u will get case of vinegar for it too from dan

 

[Jurgen Wolf]

on my computer landing+checkout is working on firefox but not on chrome and edge.

Looks that FF is the only one browser in Amsterdam.

 

[DAN.COM]

You're right indeed.

Show attachment 195924

The domain you use is redirected to our internal for sale pages. Using a third-party tool can give you insights but try loading the mobile for sale page yourself. The average load time we used to have was 800 milliseconds, now it's 550 since we've replaced a lot of the heavier React components on our for sale pages.

 

[DNGear]

Can anyone clarify which landers convert sales better? Appreciate your replies.

1) Redirect or nonredirect
2) BIN / Offer / Installments or
BIN / Offer or
BIN / Installments or
Only make Offer
3) ns1/ns2 DAN or ns1/ns2 undeveloped or all 4 nameservers

 

[davidc1]

Can anyone clarify which landers convert sales better? Appreciate your replies.

1) Redirect or nonredirect
2) BIN/Offer/Installments or
BIN/Offer or
BIN/Installments or
Offer
3) ns1/ns2 DAN or ns1/ns2 undeveloped or 4 nameservers

landers are not working on dan for a few days now !!!

 

[DNGear]

landers are not working on dan for a few days now !!!

I meant with DAN 1.0

 

[Future Sensors]

The domain you use is redirected to our internal for sale pages. Using a third-party tool can give you insights but try loading the mobile for sale page yourself. The average load time we used to have was 800 milliseconds, now it's 550 since we've replaced a lot of the heavier React components on our for sale pages.

That wasn't my domain

Point is, that Google PageSpeed Insights couldn't even retrieve the DAN lander, because it caused a hang.

 

[DAN.COM]

I tried to buy a domain as a customer.

Dan now charges the following surprise fees, only displayed on the final step:

- Alipay: +1% fee
- credit card: +2% fee
- Paypal: +1% fee

(or at least this is the case in my country, maybe in other countries these surcharges differ)

The available payment methods depend on the customer's billing country and on the price of the domain.

I see that wire transfer payment option gives the customer 1% discount.

But I tried to buy a domain priced at 99 USD, then in this case wire transfer was not available, only Alipay, credit card or Paypal. So in this case the customer must pay 1-2% surcharge always.

But on the homepage I read:

"Transparency first
No hidden costs. No complicated math. You’ll never be in the dark, whether you’re buying or selling."

And on the FAQ page:

"Are there any hidden costs, beyond the yearly registration of the domain?
No, at Dan.com we care about transparency and never add any additional fees or costs."

Aren't these surcharges - displayed only on the final checkout step - hidden costs or additional fees?

I don't like this setup.

My suggestion: if you need to increase your prices, then increase your commission rate to 10% and remove these surcharges, it would be better.

Or if you want these surcharges, then display them on the homepage, and on the landing pages (not just on the final step).

I guess these surcharges harm the conversion rate. As a customer I would hate these surprise charges, only displayed on the final checkout step!

And I think you forgot something important. 1-2% surcharge means that if a seller lists the same domain on Dan, Afternic and Sedo at the same price, and if Afternic or Sedo, or their partner network don't add surcharge, then the customer might abandon the purchase on Dan when the customer sees this surcharge. And then the customer might look around (for example on Google or on Dofo) to find the same domain name at a cheaper price, without the surcharge! So how will this impact the conversion rate on Dan, have you tested it? Customers aren't dumb, they are smart.

For purchases below $999 we indeed do not offer the localized easy and Fast Bank Transfer option which actually gives the buyer & seller a 1% discount. For your small purchase, the payment processing fees vary per payment option from 0% fee to a maximum of 2% fee for credit card payments (Dan pays 3.2% fee for handling credit card payments) and unlike the biggest companies in the market, we never forward the bill to the seller when there are chargebacks.

Payment processing fees are normal at all marketplaces with thin margins. Dan charges the lowest commission in the market while offering most features and an overall greater user experience from start to end.

Dan is also one of the rare companies in the market that re-invests 100% of its revenue in the product to continuously offer a better service.

When we read this entire thread we're amazed by the all false assumptions made and the negativity in this thread.

 

[Future Sensors]

For purchases below $999 we indeed do not offer the localized easy and Fast Bank Transfer option

999 or 99?

 

[Jurgen Wolf]

3) ns1/ns2 DAN or ns1/ns2 undeveloped or all 4 nameservers

Never mix nameservers.
Must be the only one set of NS.
DAN in your case.

 

[Future Sensors]

Hitting BIN on Efty with Dan produces an ERR_HTTP2_PROTOCOL_ERROR

Dan.com path: /integrator/orders/

Cc @Doron Vermaat

 

[DNGear]

Never mix nameservers.
Must be the only one set of NS.
DAN in your case.

Some sellers are using all the 4 nameservers. Thats why i have asked.

 

[alcy]

landers are not working on dan for a few days now !!!

yes they dont seem to understand that if u have many 1000s of users..resulting millions of domain landers or there abouts... then even 1 hour of broken lander can mean and usually does mean lost offers and sales... well I hope one day they get it and stop sending people vinegar instead hehe no really.. I can take a joke.. but for people losing sales from this it's not funny

anyway.. for.me it was never about their landers.. but I loved the way they handled my add lead... but now buyer seeing different final price than what we negotiate.. I'm going to think twice b4 giving it to dan to finalize.. I get very few sales..so i take each seriously.

 

[Jurgen Wolf]

Some sellers are using all the 4 nameservers. Thats why i have asked.

Show attachment 195945

It is wrong setup.
And against DNS basics.

 

[DAN.COM]

Thanks, my chat with DAN is pending 4th day...
Still not fixed and not even detected the reason.

Wow, good job Lemny, descending into personal insults over a domain marketplace. Tells me a lot right there.

You clearly are not reading his replies (or those that haven't been deleted) to me. There are many examples, but I called out the hidden 2% Buyer's Premium and he says "it's nothing" and I'm foolish for bringing it up. Nothing? Nothing?

Well if it's truly "nothing" then I'm sure Dan won't mind donating that "nothing" 2% Buyer's Premium to yours truly, right?

And I told several people that Dan 2.0 would include a "price increase" of some sort, as that's what newer competitors do - they come in low to undercut the established brands, then slowly but surely inch up the commissions and fees as their popularity grows.

And you know what ALL the replies were? A variation of "No, they would never do that". Well they just did.

What data do you have to back any of your assumptions? Please do share it with us.

We've done months of product development and research with buyers and keep track of all conversion ratios. And we don't even claim at this point to have all answers since we're still collecting data.

If you do not trust the competence of our amazing product team, simply stop using our service... The are plenty of options out there. But stop spreading false assumptions so passionately for no good reason.

 

[DAN.COM]

landers are not working on dan for a few days now !!!

David, what are you talking about?

 

[carob]

I tried to buy a domain as a customer.

Dan now charges the following surprise fees, only displayed on the final step:

- Alipay: +1% fee
- credit card: +2% fee
- Paypal: +1% fee

(or at least this is the case in my country, maybe in other countries these surcharges differ)

The available payment methods depend on the customer's billing country and on the price of the domain.

I see that wire transfer payment option gives the customer 1% discount.

But I tried to buy a domain priced at 99 USD, then in this case wire transfer was not available, only Alipay, credit card or Paypal. So in this case the customer must pay 1-2% surcharge always.

But on the homepage I read:

"Transparency first
No hidden costs. No complicated math. You’ll never be in the dark, whether you’re buying or selling."

And on the FAQ page:

"Are there any hidden costs, beyond the yearly registration of the domain?
No, at Dan.com we care about transparency and never add any additional fees or costs."

Aren't these surcharges - displayed only on the final checkout step - hidden costs or additional fees?

I don't like this setup.

My suggestion: if you need to increase your prices, then increase your commission rate to 10% and remove these surcharges, it would be better.

Or if you want these surcharges, then display them on the homepage, and on the landing pages (not just on the final step).

I guess these surcharges harm the conversion rate. As a customer I would hate these surprise charges, only displayed on the final checkout step!

Yes as far as we know that is for all countries - discussed earlier in this thread.

And discussed in relation to Sedo in the past - who did at least make their additional fees more transparent, possibly because at that time they had a 1 star rating on Trustpilot - -see this thread:
https://www.namepros.com/threads/sedo-buyer-fee-transparency.1127733/

 

[alcy]

For purchases below $999 we indeed do not offer the localized easy and Fast Bank Transfer option which actually gives the buyer & seller a 1% discount. For your small purchase, the payment processing fees vary per payment option from 0% fee to a maximum of 2% fee for credit card payments (Dan pays 3.2% fee for handling credit card payments) and unlike the biggest companies in the market, we never forward the bill to the seller when there are chargebacks.

Payment processing fees are normal at all marketplaces with thin margins. Dan charges the lowest commission in the market while offering most features and an overall greater user experience from start to end.

Dan is also one of the rare companies in the market that re-invests 100% of its revenue in the product to continuously offer a better service.

When we read this entire thread we're amazed by the all false assumptions made and the negativity in this thread.

u call giving opinions and constructive criticism as negativity? nice.

 

[davidc1]

David, what are you talking about?

https://www.namepros.com/threads/da...official-thread.1148567/page-138#post-8341297

Seriously, please test modifications enough before putting it in production...

 

[DAN.COM]

Can anyone clarify which landers convert sales better? Appreciate your replies.

1) Redirect or nonredirect
2) BIN / Offer / Installments or
BIN / Offer or
BIN / Installments or
Only make Offer
3) ns1/ns2 DAN or ns1/ns2 undeveloped or all 4 nameservers

Our data indicates the following:

1: Redirect on is better due to intercom support being available

2: BIN + 60-month payment plan enabled is the best converting combination (as long as the BIN is realistic and not too high).

3: This has no impact on your sales. You can use either group or both.

We hope this helps!

 

[Crysis]

landers are not working on dan for a few days now !!!

I do not know about others but for me the landers both default and brandable are working in four browsers that I tested: Edge. Chrome, Firefox, Opera

 

[Jurgen Wolf]

What data do you have to back any of your assumptions? Please do share it with us.

We've done months of product development and research with buyers and keep track of all conversion ratios. And we don't even claim at this point to have all answers since we're still collecting data.

If you do not trust the competence of our amazing product team, simply stop using our service... The are plenty of options out there. But stop spreading false assumptions so passionately for no good reason.

Read my LiveChat and this thread since Thursday.
All details and screenshots were provided.
And heal yourself.

 

[DAN.COM]

ohhh, are they kidding with their landing...
on my computer landing+checkout is working on firefox but not on chrome and edge.
problems also on dan.com https (impossible checkout) !!!

---> go somewhere else until they stop wasting my money...

Can you share 1 screenshot of a lander not loading with us? And did you contact our support about this or did you only post about it here without any additional info?