DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[LaszloSchenk]

Good morning all,

I trust you all are doing well.

A couple of weeks ago multiple requests have been placed asked to extend the maximum amount of domains displayed in your seller's account. The former limit was set at 500 domains. I would like to inform you that your request was listened to and the changes have been made. Currently, the threshold was lifted and all domains are displayed in your public portfolio.

Have a great day.

 

[alcy]

Good morning all,

I trust you all are doing well.

A couple of weeks ago multiple requests have been placed asked to extend the maximum amount of domains displayed in your seller's account. The former limit was set at 500 domains. I would like to inform you that your request was listened to and the changes have been made. Currently, the threshold was lifted and all domains are displayed in your public portfolio.

Have a great day.

well i know for fact i placed this request...
like 10000 times,
but my request.. and others too im sure... was not to lift limit (after all this feature type is not like some restriction on account where u lift limits .. but an essential feature everyone has right to see work properly fully with no limits..

so since u did not say to what # u lifted it now,. im gonna hope its not like 1000

clearly, you have some type of coding deficiency with regards to this public folio feature... cause u had this 500 limit for years I assume.. never fixed it,. and then when u started to fix it, u basically emphasized how insanly difficult it is to change this. ... which in properly written code, should not be a painful process,

nonetheless, thanks for making effort in this direction

but plz, do say what new limits are. when u make news like this

cheers

 

[DNGear]

Its showing all. You could check some DAN bulk fav portfolio's domain nerdz, buydomains. or mine

 

[alcy]

Its showing all. You could check some DAN bulk fav portfolio's domain nerdz, buydomains. or mine

ok ty... obviously the news post above wasn't worded in scuh way as to suggest limitless display.

then again.. it still may not be. even if it shows all yours

either way... im still in favor of making this limitless feature... but 10k is more thna i'll ever need im sure..

cheers

 

[branding]

Currently, the threshold was lifted and all domains are displayed in your public portfolio.

but plz, do say what new limits are. when u make news like this

Pretty clear if you ask me.

 

[twiki]

I've recently left Dan. Now coming back with some feedback for some needed improvements needed there.

I've left not primarily tied to Dan but probably how the traffic is (lack of good offers for my domains, too many lowballers etc). But there are secondary issues that weighted heavily in my decision.

As to things that should be improved:

- I don't understand why there is such a long time given to non-payers to pay up. Even if this remains the default, there should be an option to reduce this for say 1 week or so. In too many cases nonpayers would simply keep my domains locked there for no reason, cause it's clear they weren't going to pay up.

This time should be adjustable by the user.

- Support hours at Dan are only during European hours. this is not sufficient, not good. I suggest they extend this support at cost . I would have gladly paid a few % extra for my domains, if the buyer would have been greeted by someone from a team that handles the thing 24/7. Or, at least fully during US day time.

I realize this is extra cost, hence my suggestion to make it optional for additional %. This would make things more smooth with certain buyers, quench their doubts and not give them enough time to change their minds.

In the end, I'm redirecting all my domains to Afternic sales pages as there is a 24/7 phone number where the buyer can see the bin, make an offer but also talk to a human. Afternic brings the meat for me overall, and the extra % in cost is offset by their network exposure but also through expected better conversion via the simple thing of having a human agent there to speak to.

 

[alcy]

.

 

[davidc1]

@twiki Have you tested if the lack of week end support change anything or not on sales ?

 

[BrandCollectors.com]

@DAN.COM please make an option for uploading own logos for domains. and add categories or hash tags..

Thank you

 

[twiki]

@twiki Have you tested if the lack of week end support change anything or not on sales ?

No need to, been doing this for eons in multiple businesses. This is a well known factor in sales.

You need to build trust, right there. Many, if not most buyers don't know the platforms - not even the process. Some have heard of Sedo because it's here for a long time. But anyway most will meet the platform for the first time. Afternic says nothing to them at first. Not being able to speak to someone (even via chat) is a big no-no in such case.

That 24-hour number right in your face (plus international separate number) - that's a big conversion factor out there. As soon as they call, they're on.

Also, think about retail buyers. They know about their business but are unfamiliar with buying process, transfers, escrow etc. Many might be older guys that usually talk via phone and might not be comfortable even with a chat window. Some would want to post a smaller offer but are weary due to not knowing what happens next. You build trust, right there. You quench doubts. You close the sale.

Edit: You don't simply throw thousands at a site you don't know, in a process you are unfamiliar with, when you also can't talk to a person right there. It's just not an option for many. I likely wouldn't.

 

[davidc1]

No need to, been doing this for eons in multiple businesses. This is a well known factor in sales.

You need to build trust, right there. Many, if not most buyers don't know the platforms - not even the process. Some have heard of Sedo because it's here for a long time. But anyway most will meet the platform for the first time. Afternic says nothing to them at first. Not being able to speak to someone (even via chat) is a big no-no in such case.

That 24-hour number right in your face (plus international separate number) - that's a big conversion factor out there. As soon as they call, they're on.

Also, think about retail buyers. They know about their business but are unfamiliar with buying process, transfers, escrow etc. Many might be older guys that usually talk via phone and might not be comfortable even with a chat window. Some would want to post a smaller offer but are weary due to not knowing what happens next. You build trust, right there. You quench doubts. You close the sale.

Edit: You don't simply throw thousands at a site you don't know, in a process you are unfamiliar with, when you also can't talk to a person right there. It's just not an option for many. I likely wouldn't.

Domaining is testing...

 

[twiki]

Domaining is testing...

I agree. Sure thing, however again I know I don't need to do this particular one - did it enough for 30 years. Anyone else is however able to test for themselves.

You have to think about your buyer, enter their mind. That I can do. I test everything else. I don't need to test this. But regardless, will find out next as I just made the move recently.

You have to be able to enter buyer's mind. If you are able to do that, the rest is history. Even with prices - you have to figure out not Your price, but Their price. Once you do that, you'll close the deal faster than anything else. There is a certain potential stretch in price but you need to see in their head right off.

Anyway, I can already visualize a potential buyer landing on the page:

- What the hell is this site? Who owns it? Do they own the domain, or somebody else?

- In such case, how will I know for sure I'm getting the domain?

- How long does this take? (note, fast transfer is known to add an additional 1-2% in sales anyway) Oh, I can get it right now after payment? Sweet

- What is the transfer process like?

- Can I use this with my (whatever) registrar?

Etc. etc.

Safety, trust, process clarity, speed.

Most domain sales are impulse buys, and in this case TIME is the biggest factor. You have to quench their doubts, right there, right now. You can't - without a 24/7 phone number and an agent to speak right away. You can't wait for tomorrow morning for someone to answer. By then, it's far too late.

 

[davidc1]

I agree. Sure thing, however again I know I don't need to do this particular one - did it enough for 30 years. Anyone else is however able to test for themselves.

You have to think about your buyer, enter their mind. That I can do. I test everything else. I don't need to test this. But regardless, will find out next as I just made the move recently.

You have to be able to enter buyer's mind. If you are able to do that, the rest is history. Even with prices - you have to figure out not Your price, but Their price. Once you do that, you'll close the deal faster than anything else. There is a certain potential stretch in price but you need to see in their head right off.

Anyway, I can already visualize a potential buyer landing on the page:

- What the hell is this site? Who owns it? Do they own the domain, or somebody else?

- In such case, how will I know for sure I'm getting the domain?

- How long does this take? (note, fast transfer is known to add an additional 1-2% in sales anyway) Oh, I can get it right now after payment? Sweet

- What is the transfer process like?

- Can I use this with my (whatever) registrar?

Etc. etc.

Safety, trust, process clarity, speed.

Most domain sales are impulse buys, and in this case TIME is the biggest factor. You have to quench their doubts, right there, right now. You can't - without a 24/7 phone number and an agent to speak right away. You can't wait for tomorrow morning for someone to answer. By then, it's far too late.

I understand what you mean, but as far as I see:
1) I have many "pending sales" on afternic and dan at the same moment, and domains are paid on dan. That mean that these customers prefers dan for the transaction. (that's true that's my bin at dan is a bit lower than in afternic due to fee differences)
2) afternic landing/process/forms are maybe good for an english spoken customer but not for other languages.
(I'm at BIN only low $$$, worldwide market)

 

[twiki]

I understand what you mean, but as far as I see:
1) I have many "pending sales" on afternic and dan at the same moment, and domains are paid on dan. That mean that these customers prefers dan for the transaction. (that's true that's my bin at dan is a bit lower than in afternic due to fee differences)
2) afternic landing/process/forms are maybe good for an english spoken customer but not for other languages.
(I'm at BIN only low $$$, worldwide market)

Well we can agree that each domainer is different and their portfolio is different, so are the issues they encounter.

Dan never really worked for me. I barely make one low sale there per month, whilst on Afternic I make like one each 1-2 days lately. I get more inquiries and sales on my self-parked pages than on Dan. However I have given up self parking as well, because of the time it consumes with sales. I'm sitting on 3K domains right now and the thing grows steadily.

My time is expensive, I need to outsource the sales (unless it's a top dollar one which is more rare). My next projects (SaaS) are aiming at 6-7 figs so this has to be done externalized as again, my time becomes too expensive for this. So I need a full solution platform with proper on-page sales. (Edit: this is to clarify why I'm not using even self parking anymore)

 

[davidc1]

@twiki when you use dan landings you make about 1 sale per month and about 20 when using afternic landings ?

 

[twiki]

@twiki when you use dan landings you make about 1 sale per month and about 20 when using afternic ?

Will have to see if there's an increase lately, but yes I get a ton of inquiries on Dan that never get to a sale, especially from foreign buyers. On Afternic it's the opposite, even my counter-offers are closed fast. Yes lately I get a lot of sales via Afternic and it seems to grow with time as I'm also adjusting my prices there.

We have different portfolios. Mine are English-only, .coms BIN aimed primarily at the US market and focusing primarily on the 1-3 K range. But I have also others from $199 to some 5-figs, well they don't sell even discounted at $100 on Dan. I mostly get foreign buyer inquiries that never materialize there. Again it never worked for me so it's an end of the road anyway.

Edit: In the last days I was so pissed off about nonpayers, that I have discounted few 2k domains at $100 for some lowballers and was "talking" to them in my mind: "Here is me matching your lowball price, I dare you to buy it, you'll never get a better deal". I was however 100% sure they won't pay up - cause most don't. And they didnt.

 

[bmugford]

I have been using Dan.com recently to close a few deals. Their system and support is top notch.

Brad

I have completed a couple more sales now without any real issues. The system takes a little time to get used to, but the support has been extremely helpful when I have any questions.

Brad

 

[bmugford]

This time should be adjustable by the user.

- Support hours at Dan are only during European hours. this is not sufficient, not good. I suggest they extend this support at cost . I would have gladly paid a few % extra for my domains, if the buyer would have been greeted by someone from a team that handles the thing 24/7. Or, at least fully during US day time.

I agree with that. It would be nice if there was some support staff 24/7, especially around US business hours.

Brad

 

[davidc1]

Will have to see if there's an increase lately, but yes I get a ton of inquiries on Dan that never get to a sale, especially from foreign buyers. On Afternic it's the opposite, even my counter-offers are closed fast. Yes lately I get a lot of sales via Afternic and it seems to grow with time as I'm also adjusting my prices there.

We have different portfolios. Mine are English-only, .coms BIN aimed primarily at the US market and focusing primarily on the 1-3 K range. But I have also others from $199 to some 5-figs, well they don't sell even discounted at $100 on Dan. I mostly get foreign buyer inquiries that never materialize there. Again it never worked for me so it's an end of the road anyway.

Edit: In the last days I was so pissed off about nonpayers, that I have discounted few 2k domains at $100 for some lowballers and was "talking" to them in my mind: "Here is me matching your lowball price, I dare you to buy it, you'll never get a better deal". I was however 100% sure they won't pay up - cause most don't. And they didnt.

I'm running a split test for a few days, let's see...

 

[LaszloSchenk]

well i know for fact i placed this request...
like 10000 times,
but my request.. and others too im sure... was not to lift limit (after all this feature type is not like some restriction on account where u lift limits .. but an essential feature everyone has right to see work properly fully with no limits..

so since u did not say to what # u lifted it now,. im gonna hope its not like 1000

clearly, you have some type of coding deficiency with regards to this public folio feature... cause u had this 500 limit for years I assume.. never fixed it,. and then when u started to fix it, u basically emphasized how insanly difficult it is to change this. ... which in properly written code, should not be a painful process,

nonetheless, thanks for making effort in this direction

but plz, do say what new limits are. when u make news like this

cheers

Dear Alcy,

In my post, I mentioned that the threshold was lifted and "all" domains are displayed.

Best regards,

 

[LaszloSchenk]

Good morning all,

@twiki, please be advised that we invest heavily in account managers following up on your transactions by phone and email. However, as a seller, you are always free to notify us that the transaction has to be terminated even within less than a week. We will keep you posted and without any notification from the seller's end proceed with our follow-ups.

Also, we have mentioned several times before that we are working on getting our team expanded internationally. However, we do want to maintain our quality and have to train our newest additions thoroughly. Our newest colleague Michael is being trained as we speak and will be operating at US hours soon. @twiki, I understand that trust is a key player within our industry and since the release of our new For Sale pages we have seen a steep increase in direct payments. In addition, as you can see from our Trustpilot reviews, the vast majority of users leave us a 5-star review which inspires trust with new users. Lastly, the US support provided will most certainly help increase this as well.

Have a great day!

 

[LaszloSchenk]

@DAN.COM please make an option for uploading own logos for domains. and add categories or hash tags..

Thank you

Good morning @BrandCollectors.com,

It is already possible to upload your own Logos. Simply visit your portfolio section, find the domain, and hit the "edit" button in the upper left window. This section allows you to add a logo. The request for creating categories or hashtags has been forwarded to our product team.

Have a great day.

 

[BrandCollectors.com]

Good morning @BrandCollectors.com,

It is already possible to upload your own Logos. Simply visit your portfolio section, find the domain, and hit the "edit" button in the upper left window. This section allows you to add a logo. The request for creating categories or hashtags has been forwarded to our product team.

Have a great day.

Thank you

 

[BrandCollectors.com]

Good morning @BrandCollectors.com,

It is already possible to upload your own Logos. Simply visit your portfolio section, find the domain, and hit the "edit" button in the upper left window. This section allows you to add a logo. The request for creating categories or hashtags has been forwarded to our product team.

Have a great day.

I have just checked this option. it's not ok imo. just as recommendation look at the SH BB BP BR how it should be..
Thank you

 

[LaszloSchenk]

We have just introduced our revamped privacy policy for publishing domain sales.

In your privacy settings, you can now select if you wish to publish your sales or not.

We highly advise you to enable the feature. It will be beneficial for you but also the industry.

Have a great day.