That is true. Why would anyone want to leave GoDaddy? We have a team of people who only want to help you succeed in the industry. I am always happy to help look into things for you personally. I think we have some compelling offerings as well. We have a great way to acquire names to sell via the expired auctions platform and once you acquire names we have an easy listing process to get names on Afternic right from your GoDaddy domain control panel. We also have top notch security to protect your domains with options on how tight you want the security to be.
I would agree that your quality of services have improved over the years. Although sometimes you try to do too much at once. For example in expired domains, the domains controlled by GoDaddy seem to work well. But selling all those 3rd Party's domains, and receiving them, is a hit or miss affair. It's an ugly mess. We get far too many "better luck next time messages" for my liking. It would help when if we were browsing these expiring domains if we could see in the control panel, which domains are controlled by GoDaddy and which domains are not. But I guess you don't want to openly admit to these shortcomings.
When everything is going well, GoDaddy works. But when things go wrong, you quote your ToS and just stick your tongue in your cheek. IMHO. I'm extremely suspicious when I win a domain from a third party register, and you tell me, sorry you could not get that name from an uncooperative registrar, and then all of a sudden the Whois changes to Afternic/NameFind (how does that even happen with a won backorder from a customer, and then the Whois changes to companies controlled by GoDaddy). So I wait it out to see who actually got the domain. And the name drops and I pick it up with a backorder from another company. For much less than I was willing to pay for my winning bid
However much I would prefer to see email support return, because it is far easier, and much less time, to zap off an email for non-urgent issues. The few times I have used your local country phone number (which is just redirecting the call to the US). It seems to imply more urgency because you are actually calling somebody on the phone. The telephone service has been
excellent. Above my expectations. Courteous , personable, and knowledgeable service and issues get/got resolved swiftly. All for the cost of a local phone-call. Which is much more expensive way to resolve a solution, than using an email.