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Problems, Bugs and Fixes at Afternic - Report Problems Here

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I suggest a new thread titled Problems, Bugs and Fixes at Afternic - Report Problems Here. Then we can all list our issues so Afternic have to fix them. These Afternic probs have been repeatedly flagged up across numerous threads on here over a period of time, including the need for 2FA. Godaddy own Afternic and have the resources and motivation to fix it - this risky mess is unacceptable and reflects badly on their brand.

For info, Afternic keep reverting some of my domains to "In Review" status for no reason, and I only know that if I log in there to check on them. Until I then ask support to take them out of Review they are not listed for sale and will not sell at Afternic.

@Joe Styler When can we expect Godaddy to take action on Afternic, including implementing 2FA?
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
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@Joe Styler Afternic support just wrote to me regarding MyDomain and Dotster appearing as a part of the premium network on Afternic's page (https://www.afternic.com/domain-reseller-network): "Unfortunately that graphic is out of date as those registrars are not currently able to opt-in domains for the Fast-Transfer promotion". However, I currently have around 20 domains at MyDomain that are enrolled into the Fast-Transfer network and a few days ago I had some at Dotster too.

So... like I keep saying... the premium network is a mess. I'm either expected to enter auth codes one by one for hundreds of domains in order to enroll (for example, at fasthosts) or can't enroll at all because emails aren't being sent to me, or are sent to me but following the links in them get me to limbo. At Domain.com, that's still supposed to be a part of the network, I was able to get just 3 domains prompt enrollment emails. Those too require entering individual auth codes. In addition, I have other issues with enrolling using enom and Name.com that I didn't even get into. So... what's the use of having a premium network if getting on it is practically impossible, especially for people with large portfolios who are expected to enter one auth code at a time?

I hope Afternic can address these issues. Thanks.
 
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@Joe Styler Afternic support just wrote to me regarding MyDomain and Dotster appearing as a part of the premium network on Afternic's page (https://www.afternic.com/domain-reseller-network): "Unfortunately that graphic is out of date as those registrars are not currently able to opt-in domains for the Fast-Transfer promotion". However, I currently have around 20 domains at MyDomain that are enrolled into the Fast-Transfer network and a few days ago I had some at Dotster too.

So... like I keep saying... the premium network is a mess. I'm either expected to enter auth codes one by one for hundreds of domains in order to enroll (for example, at fasthosts) or can't enroll at all because emails aren't being sent to me, or are sent to me but following the links in them get me to limbo. At Domain.com, that's still supposed to be a part of the network, I was able to get just 3 domains prompt enrollment emails. Those too require entering individual auth codes. In addition, I have other issues with enrolling using enom and Name.com that I didn't even get into. So... what's the use of having a premium network if getting on it is practically impossible, especially for people with large portfolios who are expected to enter one auth code at a time?

I hope Afternic can address these issues. Thanks.

Had the same issue, tried contacting support without success.
 
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You can contact [email protected] and have them look into it. I asked around and we don't know of anything but if you give them your exact details of the account and what you are trying to change they can take a look.

I believe this could be a site wide issue...

Can anyone else check if they can get into their "Account Settings" page on Afternic i.e. https://www.afternic.com/account_admin

If you get an error message, please post it here.

Thank you
 
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I believe this could be a site wide issue...

Can anyone else check if they can get into their "Account Settings" page on Afternic i.e. https://www.afternic.com/account_admin

If you get an error message, please post it here.

Thank you

Ouch, I'm getting the same error.

I can login fine, add, modify and delete domains, no problem but when I try to access the "Account Settings" I'm getting an error.

Thanks for the heads up @LucidDomains !
 
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AfterNic new domain sale dashboard is a mess.
I am unable to add PayPal as payment option. Contacted support two times but still problem is not solved
 
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You are saying if someone listed a name for sale they did not own that we could take it from the real owners account and move it to the buyer. Unless I am missing something that did not happen. You listed a domain name that you owned and it was moved to the buyer.
Without the domain name it would be hard to say for sure what happened but knowing the rules that ICANN has in place for domains to change hands and the legalities of taking a domain name without permission and the way our systems work, I do not believe that what you surmise as potentially happening is plausible. Not only would we be at risk but so would Name.com in this case and they would not move a domain name without just cause and legal and ICANN requirements being met or they too could be held at fault so, again, I do not see any way that this would happen which is different than what you are describing actually happened. We simply cannot take domains from other registrars and move them to buyers without the permission of the current owner and the current registrar.
I agree, knowing the rules ICANN has in place for domains to change hands and the legalities of taking a domain name without permission and the way your systems works is exactly what this incident is so troubling. It should absolutely not be possible for it to happen. But it did happened regardless.

And that is my entire point of bringing this to your attention. Afternic simply took a domain from me at Network Solutions (not name.com) that I had not opted in to fast-transfer, and I was not asked to authorize an internal push. I first worked with the escrow manager on a manual push for a week or so, but due to technical issues with netsol, it did not move forward.

Without asking me if it was okay, the escrow agent then proceeded to reached out to netsol and asked them to hand over the domain directly, and netsol complied immediately, without asking me, as the owner, whether I actually wanted to let it happen. I, as the domain owner, was never asked to approve this in any way, and whether I actually sold the domain and wanted to let Afternic get it was never asked by netsol either. What if if the domain was not owned by me? I could have listed somebody else's domain for sale. Then the real owner would suddenly have discovered that their domain had silently been removed out of their account. Bypassing any kind of opt in and authorization of ownership transfer is really risky. Why network solutions allow afternic to do this is what I don’t understand.

If netsol had asked me to authorize the account/ownership transfer, I would have done it right away (I have delivered 100% of sold names through afternic and I never fail to honour a sale). You say this is not a problem because "You listed a domain name that you owned and it was moved to the buyer." But the problem is that neither Afternic nor NetSol ever checked whether I was the owner (WHOIS for the domain did not match my Afternic details), they just took the domain right out of the registrar account. So the point I am making here is that that Afternic/NetSol took a domain right out of a registrar account without any kind of authorization, to fulfill an Afternic sale where they didn't know/check whether owner/seller was the same person.

So the issue here is twofold, firstly that the escrow agent would act in this way and attempt to reach out to take a domain without the owner’s approval, and secondly (which is where the icann issue comes in), that network solutions allowed/complied with this request from Afternic without asking the owner. The fact that this took place has been confirmed by both the afternic escrow agent and the netsol registrar. I am not describing a "what if" scenario, I am describing what has happened.

However, since NetSol, Afternic escrow, and you do not think this is problematic, I will stop flogging a dead horse. Sorry for bothering to bring up what seems to be a non-issue to everyone involved but me, as what happened is apparently acceptable for afternic and registrars to do.
 
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How does this happen?

afternic1.png


afternic2.png
 
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I believe this could be a site wide issue...

Can anyone else check if they can get into their "Account Settings" page on Afternic i.e. https://www.afternic.com/account_admin

If you get an error message, please post it here.

Thank you

Anyone else can confirm this is a site wide issue, which unbelievably is still not resolved.

Thanks
 
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I am in account settings, no issues so far. Anything else you want looked at from here?
 
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I am in account settings, no issues so far. Anything else you want looked at from here?

Thanks, what browser you using?

Just rechecked, still not resolved here. >:(

upload_2017-4-22_13-58-8.png
 
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It's been mentioned before, but please allow the number of domains shown from the dashboard to show more than up to 50 domains per page. A lot of us have large portfolios and this limit makes it incredibly difficult to manage. I'd suggest allowing up to 500 or 1,000 on a page. At the very least show up to 100. This should be an incredibly easy change to make.

Sometimes we don't want to use the spreadsheet option.
 
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Ouch, I'm getting the same error.

I can login fine, add, modify and delete domains, no problem but when I try to access the "Account Settings" I'm getting an error.

Thanks for the heads up @LucidDomains !

AfterNic new domain sale dashboard is a mess.
I am unable to add PayPal as payment option. Contacted support two times but still problem is not solved

Anyone else can confirm this is a site wide issue, which unbelievably is still not resolved.

Thanks

I can get in there but all of my info for payments / taxes is missing including my PayPal address. I'm using Chrome atm.
 
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Afternic is inaccessible since last few hours.
 
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Just logged in to afternic.com to discover that my entire portfolio has been opted out of the fast-transfer network (from “yes” to “no (opt-in Required)" - not a single domain remains opted in). Took me ages to get all opted in, as you have to delete and re-add some domains multiple times before the system sends out the opt in email.

Does this mean I have to manually remove all of my domains once more, and then re-add them yet again, to trigger the opt in emails again?

Is anybody else having the same problem?

Edit: see photo below, 100% of previously opted in domains have changed to "no (opt-in Required)"
afternic.png
 
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Still cannot get into my account settings.

I don't think Afternic work on weekends.

@Joe Styler - I know you guys had an "upgrade" last week, please consider rolling the changes back.
 
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Just logged in to afternic.com to discover that my entire portfolio has been opted out of the fast-transfer network (from “yes” to “no (opt-in Required)" - not a single domain remains opted in). Took me ages to get all opted in, as you have to delete and re-add some domains multiple times before the system sends out the opt in email.

Does this mean I have to manually remove all of my domains once more, and then re-add them yet again, to trigger the opt in emails again?

Is anybody else having the same problem?

Edit: see photo below, 100% of previously opted in domains have changed to "no (opt-in Required)"
Show attachment 55869
A ton of these have now shifted to "No (In Review)" - and a few are showing as opted in again. Hopefully all will revert to their regular opted in status again..
Still cannot get into my account settings.

I don't think Afternic work on weekends.

@Joe Styler - I know you guys had an "upgrade" last week, please consider rolling the changes back.
I've been able to access my account settings both today and yesterday.
 
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Looks like Afternic has run out of domains to show.

upload_2017-4-23_16-57-16.png
 
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There's something wrong with the last upgrade.. How to add a payment method ?
 
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There's something wrong with the last upgrade.. How to add a payment method ?

Hopefully getting an answer in 12 hours about this. I am still waiting to be paid from March!
 
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I will remove all my domains from Afternic network.
 
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