What do you think this answer means?

[arend]

This is what I sent to 123-reg.co.uk regarding one of my domains



Hi I consistently cannot change the nameservers for -----.es . Message keeps coming up is

Setting nameservers to ns1.bodis.com and ns2.bodis.com
Please wait...
Failed to change nameservers for ------.es
Entity reference not found


Can you help please?

Tis is the answer I received

Dear

Thank you for contacting 123-reg on the 18th April 2012.

I can confirm that the registry have contacted us to say that the domain is registered within an account with www.Red.es. You will need to contact them in regards to the nameserver issue.

If we can be of any further help with regard to this or any other matter, please do not hesitate to contact us.

Kind regards,

Amrita
123-reg


Red.es has not got back to me...I sure hope this domain is till mine as I paid for it. What do you guys think?

Thanks

 

[123regonline]

Hello,

My name is Nerys and I work for 123-Reg.

I can have this checked for you if you would like. Would you please confirm the domain name or a support ticket id, this can be by PM if you wish. I will then check the status of this domain for you and will be able to advise you further.

Regards,

Nerys

 

[Kate]

This could be for technical reasons, the DNS may not be compliant.
Other ccTLDs such as .de are quite strict about it, if the name servers fail the tests, the registry will reject them.

Check this for all the gory details:
http://www.nic.es/media/2010-03/1269601621938.pdf

Maybe using a third party DNS service would be the solution.

 

[novatheory]

I don't know if 123regonline is real, but don't send any information trough the forum. If he is a representative he can help you beyond forum PM. Be careful.

 

[123regonline]

Hello,

If you are concerned about discussing details, the support ticket ID cannot be used to pass any security, and is only accessible from within the company systems.

Nothing will be carried out on the domain or account without security being passed with yourself to ensure you are the account holder.

Regards,

Nerys

 

[businesserp]

It's for the good of you...