Ugh...Yea, we're stinking things up a bit here. I have some good explanations for the slow responses, but that's just excuses....we will fix this. Bottom line for us is that the backorder business just snuck up on us - we suddenly found ourselves catching well.
We are building a real backorder system. It will provide complete transparency, payment on capture, live chat during business hours, etc, etc.
I am going to ask our customer service reps to watch this thread and the IM account to avoid further delays.
I apologize for the slow response. it's not what I expect of my company.
D
Denis,
Up until now I have been trying to cut you guys some slack since as you say "...the backorder business just snuck up on us - we suddenly found ourselves catching well."
But having this sudden backorder success does not account for what seems to be a lack of ethical behavior by the Principals of InTrustDomains.com.
I am not the only one to experience the scenario I will describe below.
It has happened to me several times including yesterday and four times to an associate including today.
1.Place a backorder on Intrust.
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2.Pay for and have the backorder accepted.
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3.InTrust succeeds in catching the backordered domain.
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4.InTrust proceeds to keep the domain for their own account.
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5.The domain is listed For Sale on the InTrust sales site for the sole benefit of InTrust for hundreds or thousands of dollars.
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6.InTrust sends out the nightly backorder report stating that the domain failed to be captured.
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7.
Anyone can buy the domain even if they had not placed a backorder.
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Read that again. InTrust catches the backordered domain, says they didn't catch it and proceeds to list it for sale on their site.
This is NOT the way to conduct business.
Decide if you want to catch domains for your own usage or that you wish to provide a backorder service ala Namejet and Snapnames.
You cannot do both!
It is totally unethical for you to accept backorders, catch the domains, lie about catching the domains, keep the domains, and feature those captured domains on your sales page.
Sudden success does NOT excuse or account for this behavior.
If you were just using the pre-bids that appear on Namejet to identify the better drops and keep those captured domains for your own account, that would be one thing.
But you are offering a backorder service.
Competing with your customers is just not good business and there is really no excuse for it.
Let me state it bluntly.
If you wish to offer a domain backorder service, No One, including Principles and Employees at InTrust should also be placing backorders and competing with your customer base.
It is a No-No.