Warning: IntrustDomain / Domain Match Makers

[dvda2k]

I just registered with them and try to put a backorder. I believe they used to work with enom under a dozen of names of like DropHub, DropWeek ...

Are they legit? Any one has experience with them?

 

[d_evans]

I wouldn't recommend doing business with IntrustDomains. I placed a backorder for a domain name which I missed. Instead of refunding the money back into my bank account, they only let me spend the equivalent amount on their site. There is no way (that I can see) to withdraw the money from their site. I tried e-mailing them about it, but they have ignored me. They claim to not have charged me anything but I can see from my bank account that they have. Now I have to call my bank to get the payment reversed.

 

[tricolorro]

I wouldn't recommend doing business with IntrustDomains. I placed a backorder for a domain name which I missed. Instead of refunding the money back into my bank account, they only let me spend the equivalent amount on their site. There is no way (that I can see) to withdraw the money from their site. I tried e-mailing them about it, but they have ignored me. They claim to not have charged me anything but I can see from my bank account that they have. Now I have to call my bank to get the payment reversed.

:hi:

Why don't you PM Denis. He's the InTrust rep that has commented on this thread.

If you explain the problem and that you tried getting it resolved through the normal channels, I'm sure he will help you.

He has helped me several times already.

 

[werty]

That doesn't change the problem of trying to flip customer's domains before giving them to the customer's. Not fair. There is no point of back-ordering for the same price as snap and others then.

 

[InTrustDomains]

Our policy is no questions asked refunds. If anyone didn't get their refund, tell me about it and I will PayPal you the funds immediately. If that happened, it is because someone in my company doesn't know the policy and that will be fixed.

We will get to payment on capture with the new system.

With our auction system, it will be the same as all the others - everyone can backorder, it will drop in auction, highest bidder wins.

Our registrar pool doubles by the end of the week. We will get our stuff in order and we will be a place you basically have to backorder at, or you risk missing the domain.

I regret getting going with the backorders before we were ready. This has created problems for people and I regret that. PM me about it and I will make it square.

 

[Kate]

Today intrust was able to catch a domain I had backordered with the 3 major catchers. So I bought it off their site. Maybe I could have paid less had it been through a 3-day auction at snap or elsewhere, maybe not

 

[Peter]

I regret getting going with the backorders before we were ready. This has created problems for people and I regret that. PM me about it and I will make it square.

Do you also regret the shoddy sales tactics and misleading emails that you have sent out in the past?

For example I received the following email from you last year:

Last Call For Domain *DOMAIN*:

We will be offering *DOMAIN* for sale today. We see that you previously respond to an email about this domain, but did not submit an offer. This is your last chance to submit an offer on *DOMAIN*, or we will make other arrangements.

To submit an offer of at least $97 now, click URL REMOVED

But I don't know how much to offer!
Often people do not submit offers, because they don't know how much to offer. Our minimum offer price is $97. If you submit an offer of at least $97, then you will reserve your position for this domain. In almost all cases, this is enough to win the domain.

To submit an offer of at least $97 now, click here

How do I know that this is a safe transaction?
We do everything possible to make sure our customers are confident that this is a safe transaction:
1. We deliver the domain to you BEFORE you make payment! That's right - you pay only after you have full control of the domain!

2. You can pay by PayPal, bank wire, check or Western Union in order to keep your payment details confidential

3. We are BONDED by BuySafe.com.

4. We have been VERIFIED by TrustGuard.com.

To submit an offer of at least $97 now, click here

Will my personal information by kept confidential?
YES! Our privacy policy is very simple - your data is never shared, reused, sold or distributed in any way whatsoever.

To submit an offer of at least $97 now, click here

I don't want to pay this amount every year for the domain.
This is a ONE-TIME payment, after which the domain becomes your exclusive property. You never have to pay us anything for the domain ever again.

To submit an offer of at least $97 now, click here

I don't want to rebrand everything with the new domain name
You do not have to rebrand at all. Our service includes FREE domain and email forwarding! You simply redirect the traffic from *DOMAIN* to *DOMAIN* and gain the benefit of having the preferred *DOMAIN* without having to change hosting or rebranding at all.

How will I know that I own the domain?
After purchase, you will be the exclusive owner of the domain. All rights and title are transferred to you. You will be able to verify ownership by checking the WHOIS record for the domain, and you will see that the domain is in your name. Also, you will be able to manage every aspect of the domain, including name servers, whois record, host records, domain forwarding and email forwarding. You will also be able to obtain the authorization code for the domain.

To summarize - you can bid as low as $97, you do not pay until you receive delivery and you never have to reveal your personal payment details to anyone. This your best possible opportunity to get the preferred *DOMAIN* to complement your *DOMAIN* domain.

To submit an offer of at least $97 now, click here

Act now and get a free SEO analysis of your website (a $250 value!).

As you can see all the wording in this email claim that you had ownership of the domain name and this wa sin your posession at the time. Of course however on checking the domain name myself finding it was still pending delete.

You do not do yourself any favours with such tactics. Also is this the reason you have changed the name of the company on multiple occassions?

 

[Spade]

What registrar are you using for your catches?

 

[InTrustDomains]

Corporate secret! I'll give you one hint - it's not which registrar, but, which couple dozen registrars?

 

[Spade]

Corporate secret! I'll give you one hint - it's not which registrar, but, which couple dozen registrars?

Without knowing your registrars, it makes it difficult to ascertain if you caught a domain name someone backordered. It also would shed insight into your services abilities to capture domains against the big boys. Transparency in this industry is needed desperately, if you opt not to disclose information like this, I can tell you that many people (including myself) will hesitate to do business with you.

 

[werty]

Spade:

Just type the domain in your browser. If they caught it, the domain will redirect you to their homepage. Also they always put their intrustdomains.com servers.

Intrust:

Everybody knows you are using a couple of registrars and not just one. That was a stupid answer. I think Spade was referring to what registrar you use to deliver domains to clients.

 

[hal]

I wouldn't recommend doing business with IntrustDomains. I placed a backorder for a domain name which I missed. Instead of refunding the money back into my bank account, they only let me spend the equivalent amount on their site. There is no way (that I can see) to withdraw the money from their site. I tried e-mailing them about it, but they have ignored me. They claim to not have charged me anything but I can see from my bank account that they have. Now I have to call my bank to get the payment reversed.

It took a while longer than it should have, but I have been refunded by Intrustdomains for failed backorders.

 

[wwwweb]

Intrust backorders alot of domains for their own personal holdings, sooner or later, they will backorder the same name as their clients, who gets priority here?

 

[tricolorro]

Intrust backorders alot of domains for their own personal holdings, sooner or later, they will backorder the same name as their clients, who gets priority here?

Well you bring up a very good issue.

InTrust has become very good at drop catching but they are relatively new at drop catching for others.

They are now so good that many others want to backorder at InTrust.

But there are issues that have to be worked on.

InTrust has to decide if they want to backorder domains for their own account or want to offer a backordering service with an (upcoming) auction feature a la Snapnames.

They cannot do both.

If you recall, a prominent domainer and domain forum owner that had been hired to work for GoDaddy in a prominent roll was discovered to be competing with GoDaddy customers and bidding on GoDaddy expired domains.

Of course, this GoDaddy insider had a special advantage over everyone else which was entirely unfair.

Once that practice was brought to light, GoDaddy instituted a policy that prohibited GoDaddy employees from participating in GoDaddy expired auctions.

You just can't have it both ways if you want to operate above board
and with total transparency.

If you place a domain backorder, pay for it and it is accepted, it is not right if the domain is captured but is withheld from you and then you find it is listed for sale on IntrustDomains' sales site.

It's not kosher.

I am willing to cut InTrust a lot of slack but they do eventually have to operate above board.

 

[Spade]

Im still waiting on a refund. Its been nearly a full day since I provided Paypal Transaction ID.

 

[tricolorro]

Im still waiting on a refund. Its been nearly a full day since I provided Paypal Transaction ID.

Well if you don't receive your refund soon you may want to PM the InTrust rep that has been posting here.

I believe he wants to help.

 

[Spade]

Still waiting without response. Lets go Intrust....

 

[Spade]

And continuing to wait.

 

[Spade]

No response as of yet since they requested my paypal ID

 

[Spade]

Received my Refund after a week. Their customer service was pretty poor until I got a hold of someone in management.

 

[InTrustDomains]

Ugh...Yea, we're stinking things up a bit here. I have some good explanations for the slow responses, but that's just excuses....we will fix this. Bottom line for us is that the backorder business just snuck up on us - we suddenly found ourselves catching well.

We are building a real backorder system. It will provide complete transparency, payment on capture, live chat during business hours, etc, etc.

I am going to ask our customer service reps to watch this thread and the IM account to avoid further delays.

I apologize for the slow response. it's not what I expect of my company.

D