- Impact
- 325
It's surely a nice Registrar with wholesale prices and user-friendly control panel (even if you can't change the registrant company + first/last name by yourself and you can't push domains to other accounts without contacting every time their support service).
They promise:
- 24x7 Customer Online Support (but note they don't answer during the weekend, Friday and Saturday ... They answer during the other days but not so promptly especially if you're asking them to do something a bit time-consuming, i.e. pushing to another account multiple domains etc ...). In general, they're VERY KIND but problems don't get always solved in the most professional way ...
- Free Change of Registration (surely free but only when they've the time to move a domain to another account)
In July, we sold domain paginebianche.net , we renewed it (because it was expiring) then we asked them to move it to a new account that we had previously created for the new owner.
The day after whois showed it as “not renewed” so we opened a ticket (and obviously we’ve still a copy of it in our account) asking them to investigate on the reasons of this … But they didn’t waste a single minute of their time to check the situation, simply answering that whois sometimes are not updated in time.
Ok, we trusted them and we forgot about it … For a real case, we saw it in the dropping list few days ago and, with big surprise, we contacted them to complaint with reference to the previous ticket where they assured us it was all ok.
They’ve simply answered they were very sorry for their negligence but the person who answered us no longer work with them … Classical excuse … We solved in a friendly way the situation with the buyer but what would have happened if this domain would have had an high market value ?
No more comment … It’s surely a nice Registrar but don’t trust them at 100% and check twice on everything they affirm.
FINAL NOTE: Our real goal is reporting anything wich doesn’t work properly on the net in general with the intention to see it improved with the time, no intention to damage them or their reputation, we’ve simply reported all facts exactly as they occurred.
They promise:
- 24x7 Customer Online Support (but note they don't answer during the weekend, Friday and Saturday ... They answer during the other days but not so promptly especially if you're asking them to do something a bit time-consuming, i.e. pushing to another account multiple domains etc ...). In general, they're VERY KIND but problems don't get always solved in the most professional way ...
- Free Change of Registration (surely free but only when they've the time to move a domain to another account)
In July, we sold domain paginebianche.net , we renewed it (because it was expiring) then we asked them to move it to a new account that we had previously created for the new owner.
The day after whois showed it as “not renewed” so we opened a ticket (and obviously we’ve still a copy of it in our account) asking them to investigate on the reasons of this … But they didn’t waste a single minute of their time to check the situation, simply answering that whois sometimes are not updated in time.
Ok, we trusted them and we forgot about it … For a real case, we saw it in the dropping list few days ago and, with big surprise, we contacted them to complaint with reference to the previous ticket where they assured us it was all ok.
They’ve simply answered they were very sorry for their negligence but the person who answered us no longer work with them … Classical excuse … We solved in a friendly way the situation with the buyer but what would have happened if this domain would have had an high market value ?
No more comment … It’s surely a nice Registrar but don’t trust them at 100% and check twice on everything they affirm.
FINAL NOTE: Our real goal is reporting anything wich doesn’t work properly on the net in general with the intention to see it improved with the time, no intention to damage them or their reputation, we’ve simply reported all facts exactly as they occurred.
