URGENT NEED HELP! What should I do?

[Malaysia]

Ive sold a domain recently via auction forum

http://www.namepros.com/domains-for-sale-auctions/173332-98o-com-3char-com-rare.html

These are the records of my sent messages in my pm box.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
03-09-2006, 04:03 AM

Malaysia​

-Auction ended and pm sent to buyer for asking for his/her payment n email address.

MEssage records:
Congratulations.you won the auction for 89o.com .In moments you will be owning a 3character dot com!! Payment will be via paypal.. Are u paying by credit card funded or are you paying with your balance of paypal funds..do let me know.thankyou very much
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
03-10-2006, 02:11 AM

Hercules​

:
Hi
I will be paying with paypal (no credit card)
please send me you p. pal details.
thanks
Hercules
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Malaysia​

hi
alrite
please send to
-PAYPAL EMAil ADDRESS-
thankyouvery much!
on
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

03-10-2006, 10:48 AM

hercules:​

hello,

Have sent payment via pp.
my username at godaddy is
hercules1

thanks again

Hercules
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Malaysia:​

hie
sorry was out celebrating my bday..I will renew the domain now.. and push it to you..maybe an hour or so coz ..i am from asia n loading godaddy.com is very slow for me..once done i will send u a pm ...thankyouvery much! but please give me your email address coz i need to push the domain to an email address.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
03-11-2006, 01:42 AM

Hercules​

First message: (one at 4:00+)
my email address is
[email protected]

Second Message:(one at 9:00+)
I live in Taiwan surely it doesnt take that long???
Please push this domain asap
thanks

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Malaysia​

:
i wasnt online until now..definately i doest take long but i havent got ur email yet n when u send the pm i was oredi offline.. now only i see it so i can only push it now..once done will pm u again..

3minute later domain has been pushed via godaddy

03-11-2006, 01:45 AM

Malaysia:​

email has been pushed...once transferred do let me know n kindkly leave me a good feedback..

Godaddy records in my pending account changes
438XXX

Created:
3/11/2006 2:44:58 AM 89O.COM change
change
[email protected]
change
change
,
Colorado
12345
United States
tel. +1.123465678


Note: Am not sure namepros n godaddy time issit the same but it was pushed and pm wwas sent to the buyer.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Then he sent me this email

Hercules:​

From: hercules stamatakis <[email protected]>
To: [email protected]
Subject: Fwd: Update [Incident ID: 368414] - Re: Change of Registrant Pending
Date: Sun, 19 Mar 2006 02:19:55 -0800 (PST)

HI

I ve been waiting 2weeks for this domain still cannot get It!!!!
I dont like wasting my time!!! I no longer want this domain !!!!
Please send me a refund!!!
This is not negotiable,I think that I have been more than patient.
I bought this domain in good faith,I paid instantly.
I know this is godaddys fault but I purchased from you and as such you are responsible.
Thanks
Hercules

From: <[email protected]>
Reply-To: <[email protected]>
To: <[email protected]>
Subject: Update [Incident ID: 3XXXXXX] - Re: Change of Registrant Pending
Date: 18 Mar 2006 13:36:06 -0700
<http://imagesak.godaddy.com/promos/htmlemails/iris_info_regarding.jpg>
Our support staff has responded to your request, details of which are
described below:


Discussion Notes
Support Staff Response
Dear Ngan;

Thank you for contacting Customer Support. It seems the domain in
question is still showing the status "Changing accounts in progress."
Unfortunately, an email response is not enough to verify the
administrative contact's acceptance of this transfer request. You will
need to follow the instructions provided in the initial authorization
email in order to verify acceptance and continue the transfer process.
Please note that the Go Daddy customer account referenced in these
instructions is the one where this transfer request was purchased. If
you do not have access to this Go Daddy customer account you will need
to provide the owner of this account with the Transaction ID, Security
Code, and instructions in the transfer request email so that they may
approve this domain name transfer request. The instructions from the
email are as follows:

1. Go to godaddy.com. Be sure you're at the Go Daddy home page (instead
of clicking on unidentifiable links, pop-ups, etc.).

2. Select "My Account" from the home page. Enter your log in name (or
customer number) and password. Then click "Secure Login."

3. Select "Pending Domain Transfers" from the "Domain Names" drop-down.

4. Select the domain and click on "Transaction ID and Security Code
Required" in the Status column. Then, enter the Transaction ID and
Security
Code contained within this email and proceed.

Please let us know if we can help you in any other way.

Sincerely,

Eric B.
Customer Service Representative
Customer Inquiry
still no domain in my acount???

[email protected] wrote: * * * * * * * * * * * * * * * * * * * * * * *
* * * * * * *
CHANGE OF REGISTRANT PENDING
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


Dear GoDaddy.com Customer,

The registrant of the following domain name(s):

89O.COM

has initiated a process by which you will become the registrant of the
domain name(s).

You may be asked to log in to your account. To safely log in:

1. Go to the GoDaddy.com Web site. Be sure you're at the GoDaddy.com
home page (instead of clicking on unidentifiable links, pop-ups, etc.).

2. Select "My Account" from the home page. Create an account if you do
not already have one, or enter your log in name (or customer number) and
password. Then, click "Secure Login."

4. Select "Accept Account Change," then provide the following
information:

Transaction ID: XXXXXX
Security Code: XXXXXXX


If for any reason this information is incorrect or you feel this change
of registrant request was made in error, please contact us within 15
days at mailto:[email protected].

Sincerely,
GoDaddy.com

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Copyright 2006 GoDaddy.com. All rights reserved.
_____



If you need further assistance with this matter, please reply to this
email or contact customer service at (480) 505-8877 and reference
[Incident ID: XXXXX].

Thanks,
GoDaddy.com
© 2006 GoDaddy.com. All rights reserved.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Then i replied
Malaysia:​

From: "joey lny"
To: [email protected]
Subject: RE: Fwd: Update [Incident ID: 368414] - Re: Change of Registrant
Pending
Date: Sun, 19 Mar 2006 02:35:09 -0900
hie
Have u follow the instructions to accept the account change?

You may be asked to log in to your account. To safely log in:

1. Go to the GoDaddy.com Web site. Be sure you're at the GoDaddy.com
home page (instead of clicking on unidentifiable links, pop-ups, etc.).

2. Select "My Account" from the home page. Create an account if you do
not already have one, or enter your log in name (or customer number) and
password. Then, click "Secure Login."

4. Select "Accept Account Change," then provide the following
information:

Transaction ID: XXXXX
Security Code: XXXXXXX


Have u done this? you need to type in the transaction id n security code in
order to accept a domain name.

Its 8 days since i last send the request to godaddy.perhaps we try settle
this peacefully as u know its not my fault.let me help u to get this domain
into your account. is this only happening to this domain or other domains as
well in your accoount .kindly shed a light and we will find a way to solve
it..

joey

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
From: hercules stamatakis
To: [email protected]
Subject: Fwd: RE: Fwd: Update [Incident ID: 368414] - Re: Change of
Registrant Pending
Date: Sun, 19 Mar 2006 17:14:38 -0800 (PST)

Then he replied:
HErcules:[/​

COLOR]

Update [Incident ID: 368414] - Re: Change of Registrant Pending
Sat Mar 18, 2006 14k Request Received - Incident ID 341589
Request Received - Incident ID 341589 Wed Mar 15, Request
Received - Incident ID 341589 Wed Mar 15, 2006 5k Update
[Incident ID: 343762] - Re: Change of Registrant Pending Tue Mar 14, 2006
37k Request Received - Incident ID 341589 Tue Mar 14, 2006 5k
Request Received - Incident ID 343762 Mon Mar 13, 2006 4k
Update [Incident ID: 343762] - Re: Change of Registrant Pending Mon Mar
13, 2006 16k
donotreply@ godaddy.com Request Received - Incident ID
343762 Mon Mar 13, 2006 4k [input] support@ supportwebsite.com
Update [Incident ID: 343762] - Re: Change of Registrant Pending Mon Mar
13, 2006 16k [input] [input] 2k
[input] 6k [input] donotreply@ godaddy.com
Request Received - Incident ID 343762 Sun Mar 12, 2006 4k [input]
support@ supportwebsite.com Update [Incident ID: 343762] - Re: Change
of Registrant Pending Sun Mar 12, 2006 11k [input] donotreply@
godaddy.com Request Received - Incident ID 343762 Sun Mar 12, 2006 4k
[input] support@ supportwebsite.com Update [Incident ID:
343762] - Re: Change of Registrant Pending Sun Mar 12, 2006 15k
[input] donotreply@ godaddy.com Request Received - Incident ID
343762 Sat Mar 11, 2006 4k [input] support@ wildwestdomains.com
Update [Incident ID: 341589] - :
Re: [Incident: 040601-000099] still waiting???? Sat Mar 11, 2006 17k
[input] [input] 3k [input]
donotreply@ wildwestdomains.com Request Received - Incident ID 341589
hello

as you can see I have had a lot of corespondes with godaddy !!Ive had
enough Ive done everything right
in this transaction "right".So Im asking you in a nice way refund my
money!!
The deal was between you and me its your responsibility .
I dont want to be sending emails everyday I bought this domain in good
faith right?
You can blame godaddy for the lose of this sale.
I dont want to negotiate any more!!!
In your email you asked me if I had followed the instructions from
godaddy?That is such an insult to me
I have hundreds of domain names,you think this is the first time Ive been
involved in a transfer of a domain??
Im not blaming you for this ok!! I have made up my mind that I dont want
to deal with this situation anymore.
Please dont reply and ask me to try and work this out its not worth the
trouble.
JUst send the refund to me asap!!!
I can contact paypal and tell them i didnt recieve anything for my
payment.!!!
I dont want that ok.
If I was in your situation with a domain sale and this happend I would
refund the payment that way
people will deal with you again .
Im sorry it turned out this way

thanks

hercules

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
so

i replied
Malaysia​

joey lny <[email protected]> wrote:
hie
ive called Godaddy US personally talked to a staff called anthony .He say
there is some errors during the process.He have sent u a final email .Just
follow the instructions inside the email n u will get the domain name.He
apologies for the inconvenienced caused n so do i.. Hope to hear good news
from u soon.thankyou.

Warm Regards,
Ms.Joey ^_^

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

N he replied:
Hercules:​

Thanks for your email but ive had enough of this whole situation.
You tell me you dont have enough money to refund me!!!You better find it
quickly.I told you before I dont like wasting time.
This has been such a waste of time and energy,when you sell a domain
you dont spend the money before the other person recieves the domain.
Fix the problem and stop negotiating with me please.


Hercules

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

My last reply:
Malaysia:​

hie
It has been days and ive sold more than 20 domains so far and all pushed via godaddy n have no problem at all.so ive used up my paypal funds .81 usd is not little n i dun have so much money now. .I am doing my job now to help u and i even call up godaddy all the way when they are in US and rectify the problem.They say will send u a final email n u just need to accept iit n it will be settled. I ve spend money equivalent to 8 usd in calling US Godaddy customer service.. for half an hour and now u just need to accept the domain n everythings settled.I hope u coorporate here.I am doing my best to help u to get the domain because its my responsibility as i said.so as ur responsibility u just need to go tru one more last time accept the domain change n checkout in ur godaddy acc n it will all be done.Just that easy.I am not negotiating but i am doing what i should do to make this transaction successful.please accept the domain n settle this asap.thankyou.
joey

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

His last reply:
Hercules :​

Joey im not being mean this is a business deal.I told you my final decision and you still
went ahead and rang godday!!thats your fault!!stop wasting my time im too busy to be sending yoju
emails.Try to organise a refund asap!!!

thank you

hercules

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

QUESTION:

What should i do next.Am i obliged to refund? He can accept the domain name just one more step away but he refuse to do so..what can i do? He wants to report to paypal about this but its not my fault n i am oredi doing my very best to help him.I may be stupid to spend money call all the way from malaysia to Godaddy supperlong customer service waiting queue n trying to solve the problem but no regrets.i need you all opinion how to settle this.
I dun have enuf paypal funds to refund because ive bought few premium domains lately n very broke oredi..unless i sell domains and get some money soon...My domain revenue is not out yet.Payout only in April 15th. Advices needed.I maybe a newbie and he is a senior domainer but i think i did my best to help.
Have any encountered such case before?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

[floatingworld]

it is odd that we have (all?) had this problem at one time or another pushing a name to another GD account. I eventually worked it out that the buyer did not go to checkout to complete the transaction and that is why it stayed in limbo.
Re refund, I would contact paypal before he does and explain that you do not want the risk of damage to your PP account rep. What would they advise can be your request. How much $$ is involved here?

 

[Malaysia]

it is odd that we have (all?) had this problem at one time or another pushing a name to another GD account. I eventually worked it out that the buyer did not go to checkout to complete the transaction and that is why it stayed in limbo.
Re refund, I would contact paypal before he does and explain that you do not want the risk of damage to your PP account rep. What would they advise can be your request. How much $$ is involved here?

ok i will contact paypal n send them this records as well..
its not much to some ppl.its $81 USD but for me its a big ammount as i am broke..n i can only get that ammount one mth later or if i sell any domain name.

 

[Long-EZ]

Error

As said above. Godaddy does NOT make it clear that you need to continue to check out and process a $0.00 invoice.

I eventually worked it out that the buyer did not go to checkout to complete the transaction and that is why it stayed in limbo.

 

[RS]

Wow, seems like a big issue here.

Either he didnt do his side or didnt check anything or they're was a mess up between the transaction.

But just word of advice, never spend the money until transaction is complete because stuff like this can happen.

 

[Malaysia]

As said above. Godaddy does NOT make it clear that you need to continue to check out and process a $0.00 invoice.

I eventually worked it out that the buyer did not go to checkout to complete the transaction and that is why it stayed in limbo.

As first i tot he din go tru the process but apparently he say he has been domainaing for very long oredi n accepted a lot domains before i spresume he know.. i tried to ask what he did but he is not willing to share n refuse to go on n just insisted on a refund.now thative called godaddy n make sure the problems are rectify..he is just one step away in getting the domain name but he refuse n keept insisting on a refund.

 

[RS]

So he's still insisting on a refund?

If so, theres really only one thing to do is to refund him his money, if in some cases he's not happy. But make sure evertying is legit first.

 

[fonzie_007]

This seems to be more of a GD problem than yours. Maybe the guy has done some more research in the meantime and thinks he overpaid--that could be why he is so adamant for a refund...

 

[edwinfelix]

I had some GoDaddy/Wild West push problems in the past, there were 2 times when 2 days past and the customer still didn't accept the push. When I E-mailed, the customer says he/she didn't get any E-mail from GoDaddy.

Usually the problem would go away if you initiate the push again.

 

[Malaysia]

So he's still insisting on a refund?

If so, theres really only one thing to do is to refund him his money, if in some cases he's not happy. But make sure evertying is legit first.

well i am trying to push my domains for sale now trying to get 81 usd paypaypal funds in case of refunds..take it as a lesson to learn..sigh..

This seems to be more of a GD problem than yours. Maybe the guy has done some more research in the meantime and thinks he overpaid--that could be why he is so adamant for a refund...

well than thats unfair to me.. he bought another 3char.com lower than mine by $5 just after he won my auction.so maybe he have had one 3 chardot com n trying to get a refund for this.

I had some GoDaddy/Wild West push problems in the past, there were 2 times when 2 days past and the customer still didn't accept the push. When I E-mailed, the customer says he/she didn't get any E-mail from GoDaddy.

Usually the problem would go away if you initiate the push again.

he emailed me few days later say there is some problem and ask me send a transfer request via godaddy again n i did.

i called godaddy they say some errors n they will help me rectify the problem n send him a final email n just one step , he need to accept the domain n it will be in his account.but he refused.

 

[OvenMitt]

Not sure this belongs in "Domain Name Discussion", but either way, I don't see it as good business to bring your complete "personal" beef to the front here. In other words, it's somewhat "Bad form" to use his emails in your post, considering he hasn't done anything wrong (Either).
And no, I'm not "Hercules"

 

[edwinfelix]

GoDaddy's E-mail was caught by my spam filter many times, particularly because they contain phrases like "Dear Valued Customer". This is definitely an issue. In the future GD should get rid of those rubbish and get to the point.

Why are there so many people involved? Who's joey iny..

 

[Malaysia]

Not sure this belongs in "Domain Name Discussion", but either way, I don't see it as good business to bring your complete "personal" beef to the front here. In other words, it's somewhat "Bad form" to use his emails in your post, considering he hasn't done anything wrong (Either).
And no, I'm not "Hercules"

i just need advice n they need details.. so i posted all on the thread for ppl to understand the situation clearly nguide what i shud do.

GoDaddy's E-mail was caught by my spam filter many times, particularly because they contain phrases like "Dear Valued Customer". This is definitely an issue. In the future GD should get rid of those rubbish and get to the point.

Why are there so many people involved? Who's joey iny..

this isnt the issue here as he is a pro in domaining.n he know the steps well longer than i even do.. but he just refuse to accept now n want a full refund..

joeylny is me..my email id

 

[Malaysia]

CAse is closed.we have negotiated n he accepted a refund of $70 as agreed n payment via paypal has been sent. n domain remains back wif me..phew!

_END_

 

[UD]

It sounds to me like the buyer may be short on funds just by the way the demand is. *shrug* ... Over 81.00?? Wow... I wouldn't refund anything until you have the domain back in your account.

 

[sunken]

Sounds like this guy had a case of buyer's remorse and did not want to buy it after he bought it. I've had a few transactions take quite awhile to get settled. GoDaddy is notorious for either not sending the mail to the buyer or sending it to their junk mail. But usually the person wants the domain, so it gets worked out. I guess you got caught in a bad situation, by no fault of your own, but the buyer should have took possession of the domain, not a refund. Hope you got your domain securely locked back in your account before you sent him the refund as there is nothing to stop him from grabbing the domain if it's still in pending transfers and the refund.