URGENT!! NAmeCheap MAJOR Issue

[Matt]

Hey folks..Wondering if it's me they picked on or anyone else.

I registered 2 domains yesterday
SupportWorker.biz and CareWorker.biz

Today, I deposited $35.52 into my account at about 2.00pmGMT

30 seconds later, there whole server went off the face off the internet.

2 hrs later, it returned.

My 2 domains had vanished, and my $35.52 has gone aswell.

Paypal have made the payment and confirmed it, saying they owe it to me.

Any suggestions what to do. I've tryied the listed number on the whois engine, and no hope. Recorded message to be left, which i have done twice. I emailed them 5 hrs ago, and no response.

Can anyone help? Please?

Matt

 

[bensontwenty]

Hang in there Matt, I have had a couple of problems with Namecheap but in general I have always found that they respond quickly and work to get any issues resolved - bear in mind that if their server crashed and they have rolled back with a previous dates backup, then they are probably swamped with support requests from people worried about their accounts.

 

[Matt]

Tis true Benson....However, this is ME were talking about. I should always be top of the list lol

 

[zestydomains*com]

First message back from Namecheap Finally

Hello,

I have finally heard back from namecheap about my domain. Without saying it specifically, somehow my account with them set up on 3/3 was deleted and the domain I had pushed into my account did not get pushed. The domain is either somewhere in webspace or it is still with the person I bought it from. Either way, the account I full set up, logged into and out of several times is gone and according to their computers never existed.

Something is very strange. I'm still working on rescuing my domain name and I'll reply again if and when I get it fixed. Til then, I have to say my experience with namecheap hasn't been the greatest so far!

Thanks,
Drew

 

[Matt]

Thanks Zesty...

Good info. I'm starting to get concerned also.
I just left a message on their answer machine. The main difference might be is that I have documented proof from PayPal they have my cash.

Even if I loose the domains, I can handle it...just the $36 that bugs me..

 

[Teddy]

I had this happen too! i have to say the domain i got is out there just like your domains, yaxer.com is my domain that is out there, its in their system because its parked at their parking service. i was all ready to buy my vb licence and start a general music forum... but no! the domain i buy gets lost lol, i emailed them the account info and my receipt from them, no response yet

Well i called too just left a message

 

[Matt]

Keep us all updated.

I have notified Duke regarding this for the DNJ next week.

Might be worth highlighting from our perspective.

Anyone else, let us know

REgds
Matt

 

[Riceman]

Whatever happened seems serious. They could of at least communicated it better to their clients

 

[Teddy]

Yes i agree, i have still no word. I am going to stay on this i want my domain

 

[Matt]

indeed.

They still havent responded to me.

I'm running out of ideas now

Matt

 

[DomainOgre]

They just don't like you :lol:.

Seriously though, they have responded to me pretty quick whenever I had a problem. Not sure whats going on with this situation.

 

[Matt]

Hey Ogre, could you try emailing them? See if you get any response?

Chrs
MAtt

 

[Riceman]

I think I saw on another forum the owner/sole person at namecheap was in rome at the icann conference. I think they should be tending to their clients vs. rubbing elbows.

 

[zestydomains*com]

Update: Domain Problem Finally Resolved for me

Hello All,

It looks like what happened for me was that my new namecheap user account (created on 3/3/04, which I then had a domain name pushed into and then further even edited the domain info) was completely deleted sometime between mid-day 3/3 and Noon 3/4. When my account was deleted, the domain instantly went back to the person I bought it from.

After writing back and forth with namecheap support, I finally re-created my same new account with namecheap and re-requested of my seller to push the name into my account again. When she received my request yesterday, she was shocked to still have the domain in her account (and the domain had all my contact info which I had changed during the time I first had it in my possession). She kindly re-pushed it to my new account and I do now have full possession...FINALLY!

Something funny went on at namecheap between 3/3-3/4 and I hope each of you who have trouble will get your issues resolved. Same too I hope Namecheap will do whatever it takes to avoid this problem, whatever it is, in the future! The domain registration business is already tough enough to have silly things like this happen to your customers!

Thanks and good luck to all!
Zesty (Drew)

 

[Teddy]

Still no response and no domain!

 

[Anthony]

Thanks for the explanation Zesty! That is a weird glitch that could cause major problems again if it were to happen more than just this once... scary.

 

[Matt]

Welp,

I'm still hsort of $35 and 2 domains. (= $16)

No one has bothered to call or email me. Still nothing. I'm now at my wits end.

Does anyone know the name / contact details of NAmeCheap owner?

Thanks
MAtt

 

[Matt]

IMPORTANT UPDATE!!!!

Seems the email you need to send to is : irmagnamecheapsupport <[email protected]>

Notice the typo...

They have finally responded. Lets see what happens.

Rgds
Matt

 

[Riceman]

If you are still unable to have them resolve the issue(a week is enough time). I would suggest you contact enom directly

 

[Matt]

Hmmmmmm

Maybe not. That mail was sent by them...however, just got returned to me when i replied.

I must say, I'm a bit concerned. I got 100 domains with them...and this is happening

I've now sent to [email protected] and [email protected]

Lets wait and see again. Thank god I got confirmation of everything

Ok, more developments.

Both those got wiped and returned, cause of the attachments!! ARGHHHHH!!!!!

Will let you know

10 mins later...

Ok, got it out eventually...(the email that is...hehe)

Will update soon

Matt

 

[Riceman]

Please do, you can always contact [email protected] or even [email protected] for help