Spaceship

[SixFigures.ltd]

Out of topic, sorry: apparently, you can transfer domain to spaceship, what about out of them? It's not supported for now as long as I know.
--
This post was moved from another topic by mods. For now, transfers can be processed manually by asking support team

 

[wwwweb]

This response is lame.

That's a screenshot showing your support asking for details to "return" the domain name back to somebody's account with details on when they absolutely need to transfer or renew the domain name.

Clearly, the domain names were removed from said accounts before they typically should have been. It does not require a leap of logic to figure that out.

Now, I don't believe that Spaceship was trying to steal their domain names. You probably make more money in a day than both domain names are worth.

But a mistake happened and your response here leaves much to be desired.

And if your TOS is truly worded the way @wwwweb describes, then that's even worse. Means you could legally choose to take a domain name that a registrant expected to still be within the grace period IF you like.

You say you don't do it just because your TOS says you can but that does not inspire much confidence at all.

That's like poing a Bazooka at someone's head and telling them "we are just going to have a nice, quiet dinner" and when queried about the giant gun, you reply with "Oh this? Don't worry about the giant gun pointed at your skull. I'm not going to pull the trigger. You can trust me."

Just remove the gun.
Trust is not necessary.

A well thought out response, and understanding of the matter. Thank you, for actually taking the time to understand the situation.

This community is very intelligent, and smart, and I hope they ask the right questions, and we all move forward from this. As of right now you yourself have stated you don’t have to offer grace according to icann, and the discretion is simply a legal statement for your protection. That is where we are at, the community can take it from here.

 

[enetwork]

A well thought out response, and understanding of the matter. Thank you, for actually taking the time to understand the situation.

This community is very intelligent, and smart, and I hope they ask the right questions, and we all move forward from this. As of right now you yourself have stated you don’t have to offer grace according to icann, and the discretion is simply a legal statement for your protection. That is where we are at, the community can take it from here.

Pointing out something in our TOS as opposed to making an accusation of theft and malfeasance on our part are two different things. You also pointed to us somehow blocking your friend which you provide no evidence of.

 

[wwwweb]

There is no reason given there why the domains were removed from their account(if at all) or a mention of the domains at all. Could have been a transfer that went bad and domains were not added to the account properly. Go back and read through my replies, I have never ruled out a technical issue. If you don't like our TOS fine, no need to use us but accusing of us of purposely snatching domain names when they expire is a whole different story.

As I stated domains were removed, as they expired, and grace was not granted, and domains were removed from the registrants account. All I did was explain the facts, you keep attacking, it’s not healthy, I don’t need to waste my time arguing with people. I just wanted to let people know, because sometimes life happens, and you miss your renewals. You are allowed to run your business according you your TOS, you have every right to operate as you layout in your TOS. People who agree to that, should be prepared to not have grave renewal, if you decide not to allow it at your discretion as your TOS layouts. You guys have done nothing wrong, you made it very clear. It is up you registrants to know what TOS they agreed to, most probably don’t read it.

 

[enetwork]

As I stated domains were removed, as they expired, and grace was not granted, and domains were removed from the registrants account. All I did was explain the facts, you keep attacking, it’s not healthy, I don’t need to waste my time arguing with people. I just wanted to let people know, because sometimes life happens, and you miss your renewals. You are allowed to run your business according you your TOS, you have every right to operate as you layout in your TOS. People who agree to that, should be prepared to not have grave renewal, if you decide not to allow it at your discretion as your TOS layouts. You guys have done nothing wrong, you made it very clear. It is up you registrants to know what TOS they agreed to, most probably don’t read it.

Try to at least be honest and consistent. Fine if you want to water things down now but here is your original post and accusations. Again, your own words:

"if your domain is valuable enough they will take it immediately upon expiration on that exact expiry date. Recently someone I know online had this happen to them, they complained about it on twitter, and they were blocked. Grace renewal is at their discretion only, in their TOS, so be very careful. I can’t believe company is doing this in 2025, but that is the world we live in now."

 

[Gabriel360]

There is no reason given there why the domains were removed from their account(if at all) or a mention of the domains at all. Could have been a transfer that went bad and domains were not added to the account properly. Go back and read through my replies, I have never ruled out a technical issue. If you don't like our TOS fine, no need to use us but accusing of us of purposely snatching domain names when they expire is a whole different story.

I don't need to go back to read through your replies. There is nothing complex in them. They just reek of low emotional intelligence.

Why would he lie about the nature of the issue?

Everybody, or at least most people on NamePros, loves Spaceship. They are doing a fine job.

However your response is mildly disturbing. He pointed out that your TOS allows you to legally keep or even snatch a domain name that should be within the grace period IF you choose. And it does.

In my reply, I acknowledged that the chances of Spaceship trying to steal domain names are nonexistent. But the fact that your TOS permits you to do so is ALARMING.

A lot of people count on the grace period as a given. They did not know that it could be a case-by-case privilege granted at the discretion of a registrar. In that case, wwwweb's post is a COMMUNITY SERVICE.

By the way, your group of companies represent the largest domain registrars in the whole world. You have 25 Million domains under management.

To you, 2 domain names are less than a drop in the bucket. But to the owners of those domain names, it could be their retirement.

Imagine the anxiety and fear of having those domain names VANISH from their account. It's scary stuff.

That'd be like you losing control of Spaceship.com and Namecheap.com.

Scary stuff.

 

[Jannes]

the same or different accuser?

https://twitter.com/x/status/1918075787846332448

(most of my domains are at Spaceship, so I'm interested if not yet concerned)

edit: accuser's X account was just deleted

 

[wwwweb]

Try to at least be honest and consistent. Fine if you want to water things down now but here is your original post and accusations. Again, your own words:

"if your domain is valuable enough they will take it immediately upon expiration on that exact expiry date. Recently someone I know online had this happen to them, they complained about it on twitter, and they were blocked. Grace renewal is at their discretion only, in their TOS, so be very careful. I can’t believe company is doing this in 2025, but that is the world we live in now."

Sadly your TOS gives that legal right.

You don’t need to attack me, I’m not telling you things you don’t already know.

I have been very consistent, if you choose, you have left yourself the legal right to take an expired name, if you choose at your discretion to do so, by waiving your discretion of offering grace.

We are just going in circles, I have answered all your questions, you don’t deny the facts I pointed out. We are on the same page. Just letting people know, if you’re in an accident, or something happens, and you miss your renewal, spaceship has given themselves the right to claim the name if they choose to waive offering you grace.

 

[enetwork]

I don't need to go back to read through your replies. There is nothing complex in them. They just reek of low emotional intelligence.

Why would he lie about the nature of the issue?

Everybody, or at least most people on NamePros, loves Spaceship. They are doing a fine job.

However your response is mildly disturbing. He pointed out that your TOS allows you to legally keep or even snatch a domain name that should be within the grace period IF you choose. And it does.

In my reply, I acknowledged that the chances of Spaceship trying to steal domain names are slim to none. But the fact that your TOS permits you to do so is ALARMING.

A lot of people count on the grace period as a given. They did not know that it could be a case-by-case privilege granted at the discretion of a registrar. In that case, wwwweb's post is a COMMUNITY SERVICE.

By the way, your group of companies represent the largest domain registrars in the whole world. You have 25 Million domains under management.

To you, 2 domain names are less than a drop in the bucket. But to the owners of those domain names, it could be their retirement.

Imagine the anxiety and fear of having those domain names VANISH from their account. It's scary stuff.

That'd be like you losing control of Spaceship.com and Namecheap.

Scary stuff.

Someone came here and is making statements that we purposely stole his friend's, domain(s), blocked them on social media and then tried to hide behind our tos.

Where is the evidence?

I have no problem with you not agreeing with what our TOS says vs our official policy that allows 30 day grace period plus 30 day redemption period.

 

[enetwork]

the same or different accuser?

https://twitter.com/x/status/1918075787846332448

(most of domains are at Spaceship, so I'm interested if not yet concerned)

Looks like the same then deleted their account. Not suspicious at all.

 

[enetwork]

What's funny in all this is that just last week, we gave one of our customers a +$5000 credit so he could renew some aged domains that were about to go into redemption because he couldn't cover the costs at that moment. He's since made good.

This was also against our tos

 

[kor]

This was also against our tos

So you admit that you did at least one thing against TOS before.

 

[enetwork]

So you admit that you did at least one thing against TOS before.

When it benefits our customers we always make exceptions

 

[wwwweb]

Someone came here and is making statements that we purposely stole his friend's, domain(s), blocked them on social media and then tried to hide behind our tos.

Where is the evidence?

I have no problem with you not agreeing with what our TOS says vs our official policy that allows 30 day grace period plus 30 day redemption period.

I posted evidence of your company stating they are sending the domains back. Anyone else would admit they made a mistake, but you double down, and say this is a lie, no no no, stop it, Companies sometimes make mistakes, but everything I have stated you have said is well with your rights, and “trust me bro” even though out TOS says it, we aren’t going to do it. Well it happend, and maybe because it did, and I warned people, you can veer the spaceship from letting it happen again, or maybe change your tos, and take out the “discretion” part? That is on you to fix, at that point I leave it to your discretion.

At least people in the community are aware, at the same time you try to attack me for warning community members about YOUR OWN TOS. It’s really quite simple.

You have the ability to correct it, and that is where at least people can make informed decisions based on them knowing what is in the TOS.

 

[enetwork]

I posted evidence of your company stating they are sending the domains back. Anyone else would admit they made a mistake, but you double down, and say this is a lie, no no no, stop it, Companies sometimes make mistakes, but everything I have stated you have said is well with your rights, and “trust me bro” even though out TOS says it, we aren’t going to do it. Well it happend, and maybe because it did, and I warned people, you can veer the spaceship from letting it happen again, or maybe change your tos, and take out the “discretion” part? That is on you to fix, at that point I leave it to your discretion.

At least people in the community are aware, at the same time you try to attack me for warning community members about YOUR OWN TOS. It’s really quite simple.

You have the ability to correct it, and that is where at least people can make informed decisions based on them knowing what is in the TOS.

You posted zero evidence that backed up your accusations. By the way, any reason why you deleted your x.com account after your post there was called out?

Strange after you accused us of blocking your friend there. You keep avoiding addressing this with evidence for some some reason.

 

[wwwweb]

You posted zero evidence. By the way, any reason why you deleted your x.com account after your post there was called out?

I posted more facts and evidence than you did. Why are you so mad that your TOS was pointed out.

Read your own teams email, where they are returning domains they took as soon as they expired. Maybe you created a bot, that appraises domain values upon expiry, and takes those domains aside. I can post ift again, if you want to try to deceive community members of the truth in your TOS. Grace renewal is at your discretion. Legally that gives you the right to take domains when they expire if you choose to if they are valuable, or beneficial enough.

When a company tries to deflect like this, it’s actually a very scary thing. I would warn others at this point to proceed with caution. Why open a new company, with a new brand doing exactly what Namecheap does? If you want to update your TOS to protect your registrants, instead of yourselves that is your right, but at this point, you are taking the approach of it’s a legal statement only, trust me bro approach.


These guys are smart enough to read the tos and decide for themselves, but at least they are informed. I am sorry for informing them, if that’s what your so mad about.

 

[enetwork]

I posted more facts and evidence than you did. Why are you so mad that your TOS was pointed out.

Read your own teams email, where they are returning domains they took as soon as they expired. Maybe you created a bot, that appraises domain values upon expiry, and takes those domains aside. I can post if again, if you want to try to deceive community members of the truth in your TOS. Grave renewal is at your discretion. Legally that gives you the right to take domains when they expire if you choose to if they are valuable, or beneficial enough.

When a company tries to deflect like this, it’s actually a very scary thing. I would warn others at this point to proceed with caution. Why open a new company, with a new brand doing exactly what Namecheap does?

I'm here answering the questions. You are the one making accusations then deflecting when asked to present evidence of your accusations.

1. name the domains
2. show us the communication where we said we were confiscating the domains
3. show us the email where we hid behind our tos.
4. show us the evidence where we blocked your friend on social media.

These are all your accusations. Back them up.

 

[enetwork]

You posted zero evidence that backed up your accusations. By the way, any reason why you deleted your x.com account after your post there was called out?

Strange after you accused us of blocking your friend there. You keep avoiding addressing this with evidence for some some reason.

Don't forget to answer this as well.

 

[wwwweb]

So you admit that you did at least one thing against TOS before.

Sadly when a company deflects like this, it’s very dangerous.

They chose to attack, instead of say, you are correct, maybe we can fix it, or update it.

Why have those things in your TOS, if it is not your intention in the course of business.

 

[enetwork]

Sadly when a company deflects like this, it’s very dangerous.

They chose to attack, instead of say, you are correct, maybe we can fix it, or update it.

Why have those things in your TOS, if it is not your intention in the course of business.

On top of playing the victim here, which you aren't, you should learn to understand humor.

 

[Future Sensors]

you should learn to understand humor

When disagreements arise aboard a spaceship, the crew relies on rigorous training and established protocols to keep tensions in check. Astronauts are prepared to manage conflicts through calm, structured dialogue and techniques like deep breathing and active listening. This disciplined approach ensures that emotions remain controlled, allowing the team to address issues respectfully while keeping the mission's safety and success as their top priority.