Spaceship

[SixFigures.ltd]

Out of topic, sorry: apparently, you can transfer domain to spaceship, what about out of them? It's not supported for now as long as I know.
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This post was moved from another topic by mods. For now, transfers can be processed manually by asking support team

 

[wwwweb]

On top of playing the victim here, which you aren't, you should learn to understand humor.

I’m glad you find your TOS, and the fact some people don’t fully understand what’s in it humorous. It’s a great joke.

This is a serious conversation, but you really need to learn how to read the room, and just understand the situation.

At the end of the day this is a forum, where people communicate in order to share information, so we make better choices. You chose to take that, and instead of look into the matter, you chose to make it worse for yourself, and it’s not a good look. People here can make their own informed decisions based on what is posted here.

Deflecting, and attacking community members for speaking the truth, to help or protect others is not something that is tolerated. You are representing a company, and when people speak up, you have shown potential customers that we will attack you, instead of investigate why this happend. You never once reached out via PM in details, but rather chose to create a whole new narrative, and that is truly the sad part of this.

 

[kor]

They chose to attack, instead of say, you are correct, maybe we can fix it, or update it.

I'm trying to follow the process objectively.

What's written in the TOS is quite suspicious. I completely agree with this.

However, I don't think the discussion will go anywhere with unsupported claims such as ‘the domain names disappeared’, ‘my friend told me’, ‘the man at the petrol station saw it’.

I understand from your last email that the domains in question are still in the account and transferable. Is that correct?

If you share what you have chronologically, maybe it will be much easier for us to grasp the issue.

 

[wwwweb]

On top of playing the victim here, which you aren't, you should learn to understand humor.

I am the victim in terms of you trying to silence me from sharing what you admit is in your own TOS, and a situation that arose, where a screenshot is posted with your team returning newly expired domains that were removed from an account. Next time is might be sorry, go read our TOS, but right now you are a new company trying to transfer in more domains.

Easy fix to your TOS can alleviate everyone’s fears, but at least community members are informed. If me informing them of what’s in your TOS upset you, I apologize.

 

[wwwweb]

I'm trying to follow the process objectively.

What's written in the TOS is quite suspicious. I completely agree with this.

However, I don't think the discussion will go anywhere with unsupported claims such as ‘the domain names disappeared’, ‘my friend told me’, ‘the man at the petrol station saw it’.

I understand from your last email that the domains in question are still in the account and transferable. Is that correct?

If you share what you have chronologically, maybe it will be much easier for us to grasp the issue.

Two aged domains expired, and were removed from the account as they freshly expired. The registrant saw the names missing, panicked; and then started the communication of emailing support to get them back, and upon doing so, transferred them out of spaceship, as they are scared to use the paltform now, when names get removed, and you don’t even get an email alerting you, it can scare you.

I would have gladly explained things, but someone here was to busy running deflection, and creating a whole new narrative, instead of just saying, a mistake was made, we will do better, but at the end of the day, their TOS states they can do this; and in doing so, they did nothing wrong. At least domainers are aware of what can happen though.

 

[enetwork]

I’m glad you find your TOS, and the fact some people don’t fully understand what’s in it humorous. It’s a great joke.

This is a serious conversation, but you really need to learn how to read the room, and just understand the situation.

At the end of the day this is a forum, where people communicate in order to share information, so we make better choices. You chose to take that, and instead of look into the matter, you chose to make it worse for yourself, and it’s not a good look. People here can make their own informed decisions based on what is posted here.

Deflecting, and attacking community members for speaking the truth, to help or protect others is not something that is tolerated. You are representing a company, and when people speak up, you have shown potential customers that we will attack you, instead of investigate why this happend. You never once reached out via PM in details, but rather chose to create a whole new narrative, and that is truly the sad part of this.

step 1. Accuse without providing evidence
step 2. Deflect try to turn tables around when asked to provide evidence
step 3. Act like the victim when you can't present evidence of accusations.

Along with you being shady and deleting your x account after another user here found your post, nothing else needs to be said.

 

[enetwork]

However, I don't think the discussion will go anywhere with unsupported claims such as ‘the domain names disappeared’, ‘my friend told me’, ‘the man at the petrol station saw it’.

Quite reasonable.

 

[wwwweb]

step 1. Accuse without providing evidence
step 2. Deflect try to turn tables around when asked to provide evidence
step 3. Act like the victim when you can't present evidence of accusations.

Along with you being shady and deleting your x account after another user here found your post, nothing else needs to be said.

Evidence provided

step 1. Accuse without providing evidence
step 2. Deflect try to turn tables around when asked to provide evidence
step 3. Act like the victim when you can't present evidence of accusations.

Along with you being shady and deleting your x account after another user here found your post, nothing else needs to be said.

- Evidence Attached

- You yourself admit that is your TOS, but trust me bro, we won’t do that , but you state this is just simply a legal statement.

You removed this domains from that account as they expired, not even grace, but your TOS says grace renewal is at your discretion, so you were all within your rights to remove the domains without even an email.

Just do better spaceship, this is not a good look to attack community members who simply state real facts, and what is in your TOS to educate the community of what they might have missed.

 

[enetwork]

Evidence provided

- Evidence Attached

- You yourself admit that is your TOS, but trust me bro, we won’t do that , but you state this is just simply a legal statement.

You removed this domains from that account as they expired, not even grace, but your TOS says grace renewal is at your discretion, so you were all within your rights to remove the domains without even an email.

Just do better spaceship, this is not a good look At attack community members who simply state real facts, and what is in your TOS.

and the cycle continues....

 

[wwwweb]

and the cycle continues....

Exactly because you choose to deflect, instead accept the truth as your own TOS outlines. Contunue to attack the messenger, instead review your own policies, these people are are smart enough to decide for themselves. You attacking community members for speaking out; it’s a bad look as I will repeat once again.

You don’t even have to send an email when you remove domains from accounts, it’s not good.

 

[Future Sensors]

In the rare event that standard conflict resolution techniques fall short, the crew has fallback protocols to safeguard both their well-being and the mission itself. Astronauts are trained to recognize when tensions escalate beyond manageable limits, and they can initiate emergency procedures—such as temporarily separating the parties involved or tapping into real-time support from ground control specialists and remote psychological advisors. These contingency measures are designed to provide a cooling-off period and prevent further deterioration of the situation, reaffirming that every challenge in space is met with a comprehensive, multi-layered safety net. This robust system ensures that even if initial methods fail, the team remains secure, cohesive, and mission-ready.

 

[enetwork]

Exactly because you choose to deflect, instead accept the truth as your own TOS outlines. Contunue to attack the messenger, instead review your own policies, these people are are smart enough to decide for themselves. You attacking community members for speaking out; it’s a bad look as I will repeat once again.

You don’t even have to send an email when you remove domains from accounts, it’s not good .

step 1. Accuse without providing evidence
step 2. Deflect try to turn tables around when asked to provide evidence
step 3. Act like the victim when you can't present evidence of accusations.

Along with you being shady and deleting your x account after another user here found your post, nothing else needs to be said.

 

[wwwweb]

In the rare event that standard conflict resolution techniques fall short, the crew has fallback protocols to safeguard both their well-being and the mission itself. Astronauts are trained to recognize when tensions escalate beyond manageable limits, and they can initiate emergency procedures—such as temporarily separating the parties involved or tapping into real-time support from ground control specialists and remote psychological advisors. These contingency measures are designed to provide a cooling-off period and prevent further deterioration of the situation, reaffirming that every challenge in space is met with a comprehensive, multi-layered safety net. This robust system ensures that even if initial methods fail, the team remains secure, cohesive, and mission-ready.

Nothing to separate , I outline the facts, attached a screenshot of their own support team returning the domains they took, like I said community members can make their own choices here, but at least they are informed; and that is part of the dialogue this forum provides members.

 

[wwwweb]

step 1. Accuse without providing evidence
step 2. Deflect try to turn tables around when asked to provide evidence
step 3. Act like the victim when you can't present evidence of accusations.

Along with you being shady and deleting your x account after another user here found your post, nothing else needs to be said.

Read the screenshot, why is your team returning domains that expired April 23/24 th, and now stating they have until May 23/24 the move those names out, which they did immediately. At the same time, not a single email was sent when the names were removed from the account. You choice to exercise your TOS, and not apply grace at your discretion.

Arguing with someone who refuses the truth is like playing chess with a pigeon, they knock over the pieces, poop on the board, then strut around like they won.

 

[enetwork]

Read the screenshot, why is your team returning domains that expired April 24/24 th, and now stating they have until May 23/24 the move those names out, which they did immediately. At the same time, not a single email was sent when Anna’s were removed from accounts. You choice to exercise your TOS, and not apply grace at your discretion.

Arguing with someone who refuses the truth is like playing chess with a pigeon, they knock over the pieces, poop on the board, then strut around like they won.

Who knows, transfer gone bad(not added to account properly when transferred in), a push to the wrong account, a bug, a chargeback etc.

You refuse to provide actual details and came here making a bunch of accusations that we essentially stole the domains, got caught red handed then hid behind our TOS then blocked the customer when they complained.


step 1. Accuse without providing evidence
step 2. Deflect try to turn tables around when asked to provide evidence
step 3. Act like the victim when you can't present evidence of accusations.

Along with you being shady and deleting your x account after another user here found your post, nothing else needs to be said.

 

[wwwweb]

I was done with this, but the rep from spaceship simply is making himself look bad now. I just got a DM from a spaceship user who wanted me to post this, as they are to scared of being attacked to post it themselves.

No community member should ever feel this way, this rep continues to show why customer service is an important choice when deciding where, and where not to do business.

 

[enetwork]

I was done with this, but the rep from spaceship simply is making himself look bad now. I just got a DM from another spaceship user who wanted me to post this, as they are to scared of being attacked to post it themselves.

That's fine no denying our policy here. There are a set of customers that abuse our low transfer pricing, transfer to us and then transfer to other registrars and then back to us again to game our low prices. We let them know that going forward we will refuse to do business with them if that's all they are planning on doing.

We are talking about large portfolios back and forth not just a one off here and there.

All transparent with a warning. They are still free to transfer wherever they wish but we just won't accept them back. We've been doing this at Namecheap for years.

We have the right to refuse service to whomever we wish.

 

[Gabriel360]

@wwwweb, stop engaging.

Only 2 types of people say "it's just a joke" or "you don't have a sense of humor" when called out on their bullshit—assholes and bullies.

You have done a community service by letting everyone know that Spaceship's TOS allows them to snatch or keep a domain name that should be within the grace period IF they choose.

The evidence is boldly written in their TOS. Requesting for further evidence including asking you to reveal the domain names involved is ridiculous.

Your friend has done the best thing for himself by moving his names away from a company he no longer trusts. And you have done the best thing by warning the community.

There is no need to further engage with the representative of a company who chooses to act like a common internet troll.

 

[enetwork]

@wwwweb, stop engaging.

Only 2 types of people say "it's just a joke" or "you don't have a sense of humor" when called out on their bullshit—assholes and bullies.

You have done a community service by letting everyone know that Spaceship's TOS allows them to snatch or keep a domain name that should be within the grace period IF they choose.

The evidence is boldly written in their TOS. Requesting for further evidence including asking you to reveal the domain names involved is ridiculous.

Your friend has done the best thing for himself by moving his names away from a company he no longer trusts. And you have done the best thing by warning the community.

There is no need to further engage with the representative of a company who chooses to act like a common internet troll.

My reply to recognize humor was in regards to the person he was quoting whom I believe was being a bit sarcastic in his response to me. That's why I responded to them with a smiley face.

Nice to see that someone can just come here, accuse a company of a bunch of BS and then not provide actual evidence then we have guys like you getting emotional in their defense.

Not only that, this user actually deleted an x account when confronted which shows he has something to hide but no reference to that at all from you.

 

[wwwweb]

I didn't realize I was speaking the the CEO, now I get the sense of entitlement, as no employee would be so belligerent to act like this in a public form.

The last statement should tell the community all they need to know: We have the right to refuse service to whomever we wish.

Enough Screenshots were provided showing your company giving the domains back, as they were freshly expired, and within grace at your discretion renewal period, but removed from the account regardless without notification. What you claim BS, your team did not claim, if so why did they push the domains back?

Instead of being understanding, and attentive, you really made your company look really bad on this forum today. I know you don't care, and that is the problem.

Maybe let your employees handle these scenarios from now on, maybe you lost touch with the working class.

The last person who DM'd me where you provoke your right to refuse service felt like spaceship bait, and switched them with cheap pricing, and moved their names out. In doing so got that email, well within your rights, and you by no means refute it, just as you have the right to refuse service, customers have the right to choose where they do business.

In the statement where you state you have the right to refuse anyone service, your tone sounds awfully harsh, here is an analysis of how it came off:

Tone Analysis:

• Defensive: The phrase “no denying our policy here” comes off as curt and dismissive rather than explanatory.

• Accusatory: Saying some customers “abuse our low transfer pricing” and “game our low prices” casts the customer in a negative light, even if they’re not part of the problem.

• Overly blunt: “We have the right to refuse service to whomever we wish” is legally accurate but sounds harsh and confrontational in customer service.

• Lacking empathy: There’s no effort to acknowledge or understand the customer’s perspective or confusion.

 

[enetwork]

I didn't realize I was speaking the the CEO, now I get the sense of entitlement, as no employee would be so belligerent to act like this in a public form.

The last statement should tell the community all they need to know: We have the right to refuse service to whomever we wish.

Enough Screenshots were provided showing your company giving the domains back, as they were freshly expired, and within grace at your discretion renewal period, but removed from the account regardless without notification. What you claim BS, your team did not claim, if so why did they push the domains back?

Instead of being understanding, and attentive, you really made your company look really bad on this forum today. I know you don't care, and that is the problem.

Maybe let your employees handle these scenarios from now on, maybe you lost touch with the working class.

The last person who DM'd me where you provoke your right to refuse service felt like spaceship bait, and switched them with cheap pricing, and moved their names out. In doing so got that email, well within your rights, and you by no means refute it, just as you have the right to refuse service, customers have the right to choose where they do business.

In the statement where you state you have the right to refuse anyone service, your tone sounds awfully harsh, here is an analysis of how it came off:

Tone Analysis:

• Defensive: The phrase “no denying our policy here” comes off as curt and dismissive rather than explanatory.

• Accusatory: Saying some customers “abuse our low transfer pricing” and “game our low prices” casts the customer in a negative light, even if they’re not part of the problem.

• Overly blunt: “We have the right to refuse service to whomever we wish” is legally accurate but sounds harsh and confrontational in customer service.

• Lacking empathy: There’s no effort to acknowledge or understand the customer’s perspective or confusion.

When you're ready to address the accusations with actual evidence and also address why you deleted your x.com account do let us know.