SnapNames Won Domain is Gone?

[YairDD]

Hello,
I won a domain 4 days ago and had some issues with my card. I emailed snapnames support + opened a ticket, I didn't receive a reply. Yesterday night the issue was fixed and I went to my financial center to add funds to pay for the domain and I see that the domain is gone from there.

They don't really respond to emails... Any idea what I can do?

 

[YairDD]

I created a ticket and they closed the support ticket without even responding. what is this...