Snapnames problems

[utomo]

on June I win snapnames with $ 89 price.

at that time I did not check the domain name on the registrar.

Now when I want to move my domain to GD, I just found that it is still not registered to my data.

I try to contact SN but only getting auto reply.
Their support system did not work.

anybody have this kind of experience ?
and how to solve it

Thank you

 

[Name Trader]

Why not login to the Registrar and change the details to yourself before performing the transfer?

 

[utomo]

Why not login to the Registrar and change the details to yourself before performing the transfer?

Thanks stub,

I try to use the SN support
but it redirect to
http://app01.test.snapnames:8080/auction/login.sn?sendBack=support

and nothing there.


The domain still Not yet registered to my name/ data.
it still registered to old name.

Status:RENEWAL HOLD
Note: This Domain Name has expired. In this status the domain name
is inactive. This domain name will be activated once it is renewed.
The Owner of this domain name can renew this domain name from their control panel.
If this domain name is not renewed by 08-Jun-2012, it will be permanently deleted.
The data in this whois database is provided to you for information purposes only,
that is, to assist you in obtaining information about or related

---------- Post added at 07:08 PM ---------- Previous post was at 06:31 PM ----------

when I email [email protected]

I got this reply only

Thank you for contacting Snapnames Support department.

To better serve your needs, Snapnames accepts client support cases via our online portal or by phone.

You may access our portal and follow the customer support links to open a case. If you prefer, our support department can also be reached via phone at 866-690-6279 or international at 503-241-8547.

Committed to quality service

Snapnames comprehensive Support Portal lets you search our knowledge base, submit a trouble ticket, download files, and track all of these interactions in a personalized My Support section of your Support Portal. Clients will receive email confirmation when their support ticket has been received, worked on, and resolved. Snapnames Support Portal is combined with our well trained client service professionals and Snapnames’ overarching commitment to providing you with the highest quality of service in the industry.

Snapnames truly values your business and we hope you'll find this process much more effective for your needs. We welcome your feedback, and look forward to continuing to serve you with the same high services standards you've come to expect from us.

Hours of Operation

Snapnames is open Monday through Friday 7:00am EST to 8pm EST. Saturday and Sunday 8:00am EST to 6:00pm EST.

Thank you,

Snapnames Customer Service

 

[hawkv]

I had the same problem couple of weeks ago. I sent email , no one got back to me.

Then I used their online ticketing system , and it worked. They got back to me within 2 hours and the problem was resolved very fast. They also did couple of follow ups.

I suggest to try their online ticket system after you login to your account. I believe it is under help menu...

Good luck.

 

[Billidn]

on June I win snapnames with $ 89 price.

at that time I did not check the domain name on the registrar.

Now when I want to move my domain to GD, I just found that it is still not registered to my data.

I try to contact SN but only getting auto reply.
Their support system did not work.

anybody have this kind of experience ?
and how to solve it

Thank you

Personally, I have found Snapnames to be pretty responsive; online ticketing is definately the way to go and you have a permanent record. On a sidenote, you name might not be at "Snapnames" but at the registrar that they sold it for. It's not a good sign that your name is not on the who.is, double check that your payment went thru for the pruchase first and there was no glitch with your credit card or whatever you had on file with Snap. Also might be worth it to check the who.is and contact that registrar for assistance as well as Snapnames.

 

[utomo]

thanks. but I try online ticketing and it is error.
can someone please check if the online ticketing is working or not ?

Thanks

 

[utomo]

problem solved, by emailing both the sn and registrar.

Thanks