Hello,
What has been you experience with DN.com escrow service?
How do they send money to seller and how does a buyer send them money?
I am a new user and would like to know what has been your experience generally.
Thank you.
I had occasion to use them last week for a sale involving a Chinese buyer and my experience has thus far been mixed.
The good:
- They're relatively inexpensive. The options for my $2,500 deal were either a $50 fee for regular service, or $100 for premium service .
- They offer a premium service which includes taking putting the domain in escrow ( this is the option I chose since buyer was covering the escrow fee )
- They seem to know what they're doing with respect to transferring the domain. Despite the huge time difference which has their business hours during my night time, the transaction including securing buyer's payment, accepting my domain push, and then transferring the domain to the buyer took only 2 days total.
- They have a good, working interface which is easy to follow and keeps you up to date on the progress of the deal
- they seem to be honest, and they've responded in a timely manner to all my emails.
Small annoyances:
- they don't notify you about when the transaction has completed so you have to keep logging in to find that out.
- they don't automatically send you your money once the transaction has completed. You have to log into your account and request a withdrawal
- their emails are always anonymous so I can never tell if I'm speaking to the same person and whether they're up to speed on my situation.
Major issue:
- at this point, they don't seem to have their act together with respect to sending bank wires ( the only option available to me for collecting my money in the US). They have a set form for entering your banking information, which, as it turns out, is inadequate in the event that your bank uses an intermediary bank for international wires. If you have experience with international wires you might catch the problem, but as I don't, I was reliant on their expertise. The outcome is that there was a problem sending me the wire even though I filled out their form completely and accurately. This issue is turning out to be a big headache for me. My money is now in limbo somewhere and after waiting one week to receive my funds, I'm now being told that I will have to wait an additional 5 - 15 business days before things get straightened out and I get paid. At this time of year, with Christmas and New Years holidays, 15 business days could translate into another month so I'm not pleased.