- Impact
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We purchased a dedicated server from this company selectbyte.com / selectbyte.net
Which also the owner Is a Member Here at namepros camron ...
Our server has now been down nearly 36 hours
No response from Camron in 7 1/2 hours .....
The support system on his site does not work ....
http://www.selectbyte.com/support.php
So I submitted a support ticket to his other company
vpsbyte.com ( There Support Syatem works ) But the auto response emails don't give you the correct url to the support system it gives you the www.yoursite.com....etc....etc...etc ...
Anyway response after almost 12 hours was
Hello, the support team for that company is different.
Thank you for contact VPSByte Solutions, if you have any further questions please feel free to reply to this ticket.
Thanks.
This response was around the same time that camron made his first reply to us... UMM........
We also have clients Sites hosted on the server ahnd have had 2 cancel there $17.50 p/m Package $35 Loss.... Loss of Income so far estimated at $200 ( Conservative Estimate Possilby More )
Camron you sell unmanaged servers OK but how can the management company manage the server if you are not able to be contacted... via your site....
the server is down been down 36 hours almost .... You still have not updated us on whats happening ....
We are not happy at all with the service you provide and need some answers... please.....
I have also PM Camron a Link to this thread to give him chance to make a response.....
Which also the owner Is a Member Here at namepros camron ...
Our server has now been down nearly 36 hours
No response from Camron in 7 1/2 hours .....
The support system on his site does not work ....
http://www.selectbyte.com/support.php
So I submitted a support ticket to his other company
vpsbyte.com ( There Support Syatem works ) But the auto response emails don't give you the correct url to the support system it gives you the www.yoursite.com....etc....etc...etc ...
Anyway response after almost 12 hours was
Hello, the support team for that company is different.
Thank you for contact VPSByte Solutions, if you have any further questions please feel free to reply to this ticket.
Thanks.
This response was around the same time that camron made his first reply to us... UMM........
We also have clients Sites hosted on the server ahnd have had 2 cancel there $17.50 p/m Package $35 Loss.... Loss of Income so far estimated at $200 ( Conservative Estimate Possilby More )
Camron you sell unmanaged servers OK but how can the management company manage the server if you are not able to be contacted... via your site....
the server is down been down 36 hours almost .... You still have not updated us on whats happening ....
We are not happy at all with the service you provide and need some answers... please.....
I have also PM Camron a Link to this thread to give him chance to make a response.....