- Impact
- 78
Please don't use registerfly: Incompetent
I am in utter disbeliefe about this injustice: PLEASE DO NOT USE REGISTERFLY AS THEY ARE AN INCOMPETENT COMPANY. It's a shame because I had just become their reseller and was setting up their API to make them money
Their faulty registration software should not allow you to be able to "register" domains that are impossible to register. They need to fix this.
They have sold me 6 imaginary "domains" for a total of $99.94 and refused to give me a refund even though in reality they have sold me nothing. I have pmd Paul (regfly) as he is a nice guy and probably the only one that can help me at this point but no response as yet.
Not knowing that you could not register 2 charecter domains with the ".at" and ".it" (Austria and Italy) cctld's, on June 21st I used the registerfly interface to register these domains:
Us.at
at.at
us.it
uk.at
cn.at
eu.at
Registerfly has charged my credit card for these domains and they show up in my account, although they don't exist in reality because no one can ever register them. For example, if you go to the regisgerfly registration page, it still shows that all 6 of these domains are available to register. However if you go to a http://www.EuroDNS.com and type any of these in, it will tell you correctly that these two charecter domains are of the wrong syntax since they are two charecters.
On June 22rd I realized that these domains were impossible to reigister and I talked to a male in the Registerfly billing departement who said that would be no problem, I would receive a refund.
I didn't think anything more of it unitl today and I called the registerfly billing department to see if they had issued a refund. They said they were sorry, they had no record, of the promised refund, and since it was passed the 4 day cancelation period, there was nothing they could do. I asked to speak to the supervisor, and he asked me the name of the billing rep I spoke to on the 22nd. I could not remember so he didn't believe me and refuses a refund!!!! I thnk the original rep, the one that assured me of a refund, was named Frank, but apparently he no longer works at Registerfly so that didn't get me anywhere.
Is there anything you can do or know anyone I can contact (emails or phone numbers) that can help me?
Bryant Jones
I am in utter disbeliefe about this injustice: PLEASE DO NOT USE REGISTERFLY AS THEY ARE AN INCOMPETENT COMPANY. It's a shame because I had just become their reseller and was setting up their API to make them money
Their faulty registration software should not allow you to be able to "register" domains that are impossible to register. They need to fix this.
They have sold me 6 imaginary "domains" for a total of $99.94 and refused to give me a refund even though in reality they have sold me nothing. I have pmd Paul (regfly) as he is a nice guy and probably the only one that can help me at this point but no response as yet.
Not knowing that you could not register 2 charecter domains with the ".at" and ".it" (Austria and Italy) cctld's, on June 21st I used the registerfly interface to register these domains:
Us.at
at.at
us.it
uk.at
cn.at
eu.at
Registerfly has charged my credit card for these domains and they show up in my account, although they don't exist in reality because no one can ever register them. For example, if you go to the regisgerfly registration page, it still shows that all 6 of these domains are available to register. However if you go to a http://www.EuroDNS.com and type any of these in, it will tell you correctly that these two charecter domains are of the wrong syntax since they are two charecters.
On June 22rd I realized that these domains were impossible to reigister and I talked to a male in the Registerfly billing departement who said that would be no problem, I would receive a refund.
I didn't think anything more of it unitl today and I called the registerfly billing department to see if they had issued a refund. They said they were sorry, they had no record, of the promised refund, and since it was passed the 4 day cancelation period, there was nothing they could do. I asked to speak to the supervisor, and he asked me the name of the billing rep I spoke to on the 22nd. I could not remember so he didn't believe me and refuses a refund!!!! I thnk the original rep, the one that assured me of a refund, was named Frank, but apparently he no longer works at Registerfly so that didn't get me anywhere.
Is there anything you can do or know anyone I can contact (emails or phone numbers) that can help me?
Bryant Jones
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