Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[pb]

Great, now I must go and check all the e-mails and invoices...

BTW I had a similar, but not the same situation. At some point (Sep 2023) I noticed two entries for the same domain. I renewed one and wrote to them to remove the second one, which they did. All seemed to be fine until last month I noticed that this renewed domain had an expiry date of Oct 2023 (whois showed correctly Oct 2024). I wrote to them again to correct it and it was "escalated", but after a long wait to no effect, I decided to transfer it out, just to be on the safe side.

 

[alcy]

Great, now I must go and check all the e-mails and invoices...

BTW I had a similar, but not the same situation. At some point (Sep 2023) I noticed two entries for the same domain. I renewed one and wrote to them to remove the second one, which they did. All seemed to be fine until last month I noticed that this renewed domain had an expiry date of Oct 2023 (whois showed correctly Oct 2024). I wrote to them again to correct it and it was "escalated", but after a long wait to no effect, I decided to transfer it out, just to be on the safe side.

yep .. never had this elsewhere just sav. this is insane. they are basically directly responsible for client losing their domain. as clients sole responsibility is to renew on time.

in my few years there I had this happen maybe 5 to 7 times. of course always found out by chance. cause nobody sane expects after paying and getting order info the name wouldnt renew. this one here by chance I saw a day ago when I switched to np landers from bodis.. I added all names from my sheet and this com wasn't verifying ... so that's how I saw it.

they cannot not take full responsibility for this.

 

[Traderas]

.ME - What are a few domains?

I can see that you have completely stopped backorders on .me domains. (for at least 10 days)
Your live chat support have no idea about this.
Also, my 3 tickets about this, are almost 3 months old, with no reply yet.

Are you able to give a responsible answer whether you support .me backorders or not?

I have spend many hours picking and ordering domains, that you were never going to catch.

And if you want to see " What are a few domains? " you can just look at my live chat communications and tickets, where I have mentioned many domains that I had ordered and they just dropped.

I'm tired of doing your job...

 

[ggg777]

I also just saw an expired domain since May that I already renewed back then!!
I have the receipt also!
Wow

 

[alcy]

I also just saw an expired domain since May that I already renewed back then!!
I have the receipt also!
Wow

focking hell

 

[Nick R]

thought I'll menton.. worst fear came true.. renewed a .com on april12. paid. got receipt. but the name never got renewed... but like few other times before that accientally luckily i spotted by miracle.. well this one I did not spot by chance... so itjust expired ..went to auction and has new owner now... that's what u get when u dont fix most important and basic bugs. @Nick R

PSA for everyone: I cant look into anything without knowing 2 things: The email address on your Sav account, and the domain name(s). Please post this or DM them to me.

 

[Nick R]

I can see that you have completely stopped backorders on .me domains. (for at least 10 days)
Your live chat support have no idea about this.
Also, my 3 tickets about this, are almost 3 months old, with no reply yet.

Are you able to give a responsible answer whether you support .me backorders or not?

I have spend many hours picking and ordering domains, that you were never going to catch.

And if you want to see " What are a few domains? " you can just look at my live chat communications and tickets, where I have mentioned many domains that I had ordered and they just dropped.

I'm tired of doing your job...

We do not track what Namepros users are which Sav customers.

 

[Traderas]

We do not track what Namepros users are which Sav customers.

How does not tracking who I am, stops you from answering my question?

Do you support .me backorders or not?

Some of the domains that you failed to catch and they dropped:

kigo.me
fema.me
vr360.me
thanos.me
Retard.me
AltEra.me
tkm.me
dgb.me

 

[Altetra]

How does not tracking who I am, stops you from answering my question?

Do you support .me backorders or not?

Some of the domains that you failed to catch and they dropped:

kigo.me
fema.me
vr360.me
thanos.me
Retard.me
AltEra.me
tkm.me
dgb.me

Even don't try, they no longer catch even .com domains if they are not interested, however they have a powerful automated tool which can catch instantly a domain, then they push it to auction, only in this case they will use it.
Else you can hand reg the desired domains second day, if you are lucky.

 

[Nick R]

How does not tracking who I am, stops you from answering my question?

Do you support .me backorders or not?

Some of the domains that you failed to catch and they dropped:

kigo.me
fema.me
vr360.me
thanos.me
Retard.me
AltEra.me
tkm.me
dgb.me

How are you determining what domains to backorder and when? It looks like these backorders may be being placed far from when the domains drop. We do catch .ME domains and are good at it. There is a Pending Delete list updated daily at the bottom of the auctions page with what days we are going to attempt what domains, and the deadlines that each backorder needs to be in by for us to attempt it.

I also want to check your account to make sure there has not been a payment issue in the past with domains caught not being paid for which would exclude your requests from what we look at each day. What is your email?

 

[Nick R]

Even don't try, they no longer catch even .com domains if they are not interested, however they have a powerful automated tool which can catch instantly a domain, then they push it to auction, only in this case they will use it.
Else you can hand reg the desired domains second day, if you are lucky.

We do attempt .COM domains but due to some other companies with hundreds or thousands of registrars, our win % is lower than others. However, its worth placing them because if we do win the backorder, you will get it at a much cheaper rate!

 

[Traderas]

How are you determining what domains to backorder and when? It looks like these backorders may be being placed far from when the domains drop.

I don't understand what do you mean. All these names I mentioned were dropped in the last 7 days.

We do catch .ME domains and are good at it.

Great! Name 1 .me domain you caught during the last 7 days.


I m sending you my email in pm, but there is no payment issue in my account.
I m buying more than 50 domains daily from SAV.

I suggest you check what I m reporting, before you start looking for excuses.

 

[Hypersot]

Anyone knows how I can transfer domains in bulk to SAV?
I'm asking here because the online chat's response was:

 

[NameGroove]

Anyone knows how I can transfer domains in bulk to SAV?
I'm asking here because the online chat's response was:
Show attachment 261621

They do not appear to allow bulk transfer in

https://www.sav.com/domains/bulk_domain_registration

Weird that. Perhaps it's buried somewhere else

There is an NP thread that says they don't allow bulk transfer out (although the poster claims they show they do - it doesn't work). It's from 2 years ago, so not sure if that's still the case.

 

[Future Sensors]

I'm asking here because the online chat's response was:

That's quite an efficient response

Other members have reported that they are experiencing this as well.

 

[alcy]

That's quite an efficient response

Other members have reported that they are experiencing this as well.

that bot has ego bigger than musk

 

[pb]

That's quite an efficient response

Other members have reported that they are experiencing this as well.

"They don't pay me enough for this sh*t" -- the bot, probably.

https://www.sav.com/domains/domain-transfer there's a form to upload a .csv to transfer in bulk, have you tried it?

 

[Hypersot]

Thanks for your responses. It occurred to me that the chatbot might need different wording.

So, instead of 'How can I...' I simply put 'bulk domain transfer' in the chat and that's how I eventually got a response from an actual rep. It could have been a temp glitch or maybe that different wording worked, not sure.

The solution is 'bulk transfer via csv upload'. I'm trying to determine now whether the csv is locale locked (ie. comma or tab). For sure that is quite cumbersome.

Edit: Just in case anyone is interested, the csv file needs to be a 'comma delimited' file. Upload and transfer worked with no problems.

 

[gt88hel]

AFTERNIC canceled my Fast Transfer for whitelabellending.com in SAV. Upon investigation, I discovered that SAV had deleted my account. I'm currently looking into what happened.

I'm not a website developer; I only use BODIS or AFTERNIC's DNS for parking. If SAV had suspicions, I don't understand why they didn't simply freeze the account and allow a transfer, rather than resorting to such extreme measures.

I've never engaged in any phishing or questionable advertising practices with my domains. I only use parking DNS. If you have an issue with parking DNS, you should prohibit all parking DNS uniformly. You should treat all domains using parking DNS on SAV equally and consistently.

 

[alcy]

AFTERNIC canceled my Fast Transfer for whitelabellending.com in SAV. Upon investigation, I discovered that SAV had deleted my account. I'm currently looking into what happened.

I'm not a website developer; I only use BODIS or AFTERNIC's DNS for parking. If SAV had suspicions, I don't understand why they didn't simply freeze the account and allow a transfer, rather than resorting to such extreme measures.

I've never engaged in any phishing or questionable advertising practices with my domains. I only use parking DNS. If you have an issue with parking DNS, you should prohibit all parking DNS uniformly. You should treat all domains using parking DNS on SAV equally and consistently.

how many domains u had? wht is their whois now? usually delete account can mean freeze or disable access etc.. nothing usually gets wiped out fully. usually it just implies your account access was well.... deleted. what email did u get for this? check spam