Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Akbar]

I got 1989$ as highest bid for my domain trek.xyz yesterday.
But buyer did not pay yet.
also trek.xyz is in my dashboard.
no fund added/.

strange.

I know buyer has two days to pay & than the auction starts again.

Will it be? But why i see the domain in my dashboard than? please confirm me.

Thansk

Hmm was the buyer is "j_x_942e4f" ?

This guy is all over Sav auctions and his proxy bid is above $10k.

for example, look at this auction

https://www.sav.com/auctions/details/575775/wireless.xyz

The user "j_x_942e4f" started bidding from $500 and has a proxy bid of above $10,000... the same pattern can be seen from many auctions he is participating....

When you filter auctions with "current bid" you will find him ( j_x_942e4f ) in every auction (25 auctions in a single page) and he is the top bidder. He has a proxy bid and I am guessing its above $10k..

Two days ago work.xyz highest bid was $22,100 and the buyer was "j_r_6dd3ac"

https://www.sav.com/auctions/details/572093/work.xyz

There is no report on Namebio about this auction and I am not sure he paid for it... but he is actively participating in other auctions.

If Sav (@Nick R) actively look at auctions and temporarily ban users who look suspicious.

Anyone can participate in an auction just with one transaction and this is why it's so easy for these shill bidders to come back.

One suggestion I would like to share and for "customer auctions"

1) Sav should force users to credit $100 and then only they can participate in any auction. This $100 should also be refundable whenever he wants, but refunds should not pass if he is participating in any auction. if they fail to purchase on any auction then they can say goodbye to $100..

2) Sav should actively look at auctions and filter out users who are participating in multiple auctions and look suspicious.

3) Please remove the 2nd chance when a user fails to pay the first time. The user should not be able to participate in other auctions when he had fail to pay for a won auction.

Here are the user IDs I think are shill bidders and looks like the damage has already been done on most of the auctions.

j_x_942e4f
o_m_475d20
j_r_6dd3ac

 

[Amino]

I have many domains in auction
Work.xyz .. and more, and unfortunately most of them do not pay the buyer

 

[Akbar]

I have many domains in auction
Work.xyz .. and more, and unfortunately most of them do not pay the buyer

What happened with the "Work.xyz" I saw it got sold at $22,100 and I can also see the buyer who won the auction for work.xyz is also participating on other auctions... how is this possible? This user j_r_6dd3ac should be banned instead he is happily participating on other auctions?

I see work.xyz is relisted... sad

 

[Akbar]

@Nick R - Can you please shed some light on the user "j_x_942e4f" - I am he sure won quite a lot of auctions in the last 2 days and I couldn't find any sales on Namebio...

Can you please also explain why this user is not banned " j_r_6dd3ac" he failed to pay for a won auction and I see the domain name relisted back to auction, and the user is participating on other auctions?

Is he legit? If not how he is still participating in multiple auctions?

 

[Anton Naydenov]

@Nick R I want all my auctions deleted from Sav immediately. I am not participating in this parody any longer! I will send you a list in a private message. Thanks.

 

[Nick R]

Hello All - A few updates:

Two Factor Emails on Friday - This was resolved first thing on Saturday morning. We will be working to have a hot backup email provider that can step in should there be an issue in the future.

Auction Bids - If a high bidder is not able to pay for their auctions, the system will automatically ban then and restart the auction after a few days. An email will go out to all bidders letting them know any they can place a new bid of any amount if they are still interested in the domain. We are working on a change as we speak that should be live in the next few hours to restrict what auctions new bidders can bid on without any verification like a pre-authorization on their payment method. We will announce the change here in a few hours! Stand by.

 

[Akbar]

Hello All - A few updates:

Two Factor Emails on Friday - This was resolved first thing on Saturday morning. We will be working to have a hot backup email provider that can step in should there be an issue in the future.

Auction Bids - If a high bidder is not able to pay for their auctions, the system will automatically ban then and restart the auction after a few days. An email will go out to all bidders letting them know any they can place a new bid of any amount if they are still interested in the domain. We are working on a change as we speak that should be live in the next few hours to restrict what auctions new bidders can bid on without any verification like a pre-authorization on their payment method. We will announce the change here in a few hours! Stand by.

@Nick R - thanks for the updates and for trying to make changes

There is one suggestion I would like to add if it's possible can you make a user credit $100 whenever he tries to bid over $1000 on any auction? I think many shill bidders will be eliminated by this....

 

[Constantin S]

Forcing users to add $100 for example I don't think it's a good idea unless they can apply those funds on orders that are above $100 too, so if they buy something at $500, for example, they can apply their credit + pay the rest of $400.

Another 3 ideas I was thinking about:
- Force all bidders to have a valid debit card attached to their Sav account.
- And because Sav stores debit cards locally you may as well force all users that have a card attached to activate their 2-auth, it should not only improve the security but also the shill bidding problem.
- Phone verification should also be mandatory.

P.S: Not sure if any of these are already in place, just wanted to share my feedback.

 

[Akbar]

Forcing users to add $100 for example I don't think it's a good idea unless they can apply those funds on orders that are above $100 too, so if they buy something at $500, for example, they can apply their credit + pay the rest of $400.

Another 3 ideas I was thinking about:
- Force all bidders to have a valid debit card attached to their Sav account.
- And because Sav stores debit cards locally you may as well force all users that have a card attached to activate their 2-auth, it should not only improve the security but also the shill bidding problem.
- Phone verification should also be mandatory.

P.S: Not sure if any of these are already in place, just wanted to share my feedback.

You are right but it doesn't mean when they are forced to charge $100 they can't use it. Sav should have an option like a wallet type thing (pre-credit feature)..

I think it's the best way to avoid shill bidders if they are forced to credit $100 in their own account when they try to bid over $1000 on any auction.

The $100 should be refundable or can be used in buying something but the only rule should be once a user credit $100, and if he is participating in any auction that $100 cannot be refundable or be used to buy other stuff unless the auction is over..

Phone verification is good but this can be exploited easily. There are a ton of website out where one can verify phone easily.

 

[JudgeMind]

This bidding alias:

j_x_942e4f

Seems to be posting excessively high proxy bids and then after winning is not following through with payment.

You’d think Sav would have some controls in place to deal with troll bidders like this?

 

[Anton Naydenov]

@Constantin S All bidders are required to have a valid payment method on file in order to place bids in auctions. This exists even now. In regards to that $100 credit - I think Sav have to work on making it possible for their clients to apply funds to orders. At the moment the only option available is withdrawals.

 

[Akbar]

This bidding alias:

j_x_942e4f

Seems to be posting excessively high proxy bids and then after winning is not following through with payment.

You’d think Sav would have some controls in place to deal with troll bidders like this?

I already warned about this like 2 days ago about the bidder he is just proxy bidding over $10k...

 

[Constantin S]

Providing KYC may also be a good idea if their bid exceeds a certain amount.

 

[Akbar]

Providing KYC may also be a good idea if their bid exceeds a certain amount.

but that will take time and there would be a lot of KYC in a day

 

[Constantin S]

but that will take time and there would be a lot of KYC in a day

If it's applied only to bidders over a certain amount then processing KYC's shouldn't be an issue.

 

[Akbar]

If it's applied only to bidders over a certain amount then processing KYC's shouldn't be an issue.

Yes, this can be done, if the KYC gonna be a manual approval then it will take one business day or may be in hours totally depends on Sav staff... but I'll stick to the $100 credit solution because its easy & quick

 

[Constantin S]

Another 2 recommendations:
- Not sure if this is implemented already but, whenever a bidder gets banned for not paying for an auction their existing bids should also be removed and IP+phone number blacklisted.
- Don't allow users to use a proxy/VPN when bidding, I saw Dropcatch.com are doing this already.

 

[Akbar]

Another 2 recommendations:
- Not sure if this is implemented already but, whenever a bidder gets banned for not paying for an auction their existing bids should also be removed and IP+phone number blacklisted.
- Don't allow users to use a proxy/VPN when bidding, I saw Dropcatch.com are doing this already.

yup I agree

 

[Constantin S]

Yes, this can be done, if the KYC gonna be a manual approval then it will take one business day or may be in hours totally depends on Sav staff... but I'll stick to the $100 credit solution because its easy & quick

It's not the kind of problem that can be solved with only one solution. There should be multiple systems put in place in order for this issue to be gone, otherwise, those trolls will just find other ways to bid.

 

[Akbar]

It's not the kind of problem that can be solved with only one solution. There should be multiple systems put in place in order for this issue to be gone, otherwise, those trolls will just find other ways to bid.

You are right and it totally depends on Sav how seriously they take this.